Broken F800GS: 20miles into European Trip!

[Tim Cullis]

Sales of Goods Act and not fit for purpose - how does a 12,000 bike fall into the legislation Running screaming into a dealer quoting the above is really gonna get you on the side of the dealer

Sorry, but you couldn't be more wrong. There is a reasonable expectation of all goods purchased and a warranty is nothing more than an undertaking from the manufacturer or seller that defects will be corrected during the term of the warranty without question.

Just because the item is outside of the formal warranty period doesn't mean the seller (in this case, not the manufacturer) doesn't have to put things right.

The Which Legal Service provides excellent advice in this sort of situation.

 

[Greggers]

A hard one this - clearly the onus of proof lies with Lank to demonstrate that the engine has always been corrctly maintained, and never run short of oil... AFAIK this is the first countershaft bearing failure I've heard of so it's not anything that is a common occurrence for BMW to publicise or issue a recall for.

Just a bummer that it's out of warranty - and yes I think it will be down to BMW's goodwill rather than a legal obligation to sort it out.

Best of luck ...

Greg

 

[Deleted account 211025001]

Sorry, but you couldn't be more wrong. There is a reasonable expectation of all goods purchased and a warranty is nothing more than an undertaking from the manufacturer or seller that defects will be corrected during the term of the warranty without question.

Just because the item is outside of the formal warranty period doesn't mean the seller (in this case, not the manufacturer) doesn't have to put things right.

The Which Legal Service provides excellent advice in this sort of situation.

Was having a bit of a 'rushed' rant so probably didn't make myself clear.

I was trying to make the point that going into a dealer (who so far seems to have been fairly reasonable) and quoting Sales of Goods Act at them was hardly going to get them 'on side'.
Far better to work with the dealer in order to resolve any issues.

So often people come up with Snoops comment on this site when problems arise - it may be, ultimatley, a course of action but surley not at this stage No wonder there is so much strife in the world if peeps first reaction to a problem is go on the attack

Any way, apologies for the thread hijack, I'll bugger off now - good luck with the repairs

Andres

 

[David Nimrod]

...No wonder there is so much strife in the world if peeps first reaction to a problem is go on the attack...

You old Hippy you

 

[Deleted account 211025001]

You old Hippy you

Never trust a hippy

Andres

 

[jonnie comet]

Putting a case forward to BMW to have it covered under warranty

FWIW....18 months ago....My old 1200.....Needed new engine/gearbox seals....4 months out of warranty.... BMW picked up the tab, no problem...Hope that makes you sleep better tonight......

 

[JohnnyBoxer]

AFAIK this is the first countershaft bearing failure I've heard of so it's not anything that is a common occurrence for BMW to publicise or issue a recall for.

How sure are you of that statement?

Is it statement or fact?

Do you have any hard data to substantiate?

 

[Mort]

I had a F800st for a couple of years, the engine sounded a bit rattly so after a check up by the dealer new engine casings and pistons were called for at 16k miles. As it was getting towards 24k the same noise came back and the warranty was about to run out, the solution?............sold the B*****D

 

[JohnnyBoxer]

I had a F800st for a couple of years, the engine sounded a bit rattly so after a check up by the dealer new engine casings and pistons were called for at 16k miles. As it was getting towards 24k the same noise came back and the warranty was about to run out, the solution?............sold the B*****D

Ahhh......................my point exactly, Rob

Summed up in Post#27..........................these F800 Twin engines have been around fotr 4-5 years now and there will be some high mileages on some of them now..................how many have had problems, I wonder

 

[Greggers]

How sure are you of that statement?

Is it statement or fact?

Do you have any hard data to substantiate?

What is this - some kind of courtroom fercrissakes?

AFAIK .... and no there's no hard data to substantiate this either - the Rotax engine is well engineered, they are aftedr all accustomed to making all sorts of power unites designed to work in far more adverse conditions than a motorcycle, but of course this personally subjective and based on nothing but common heresay... Have you heard of a countershaft bearing failure before? I haven't, nor have I been advised of any recalls for this issue.

I think what can be considered fact is that occasionally a bearing will fail. Unfortunate.

Greg

 

[JohnnyBoxer]

What is this - some kind of courtroom fercrissakes?

AFAIK .... and no there's no hard data to substantiate this either - the Rotax engine is well engineered, they are aftedr all accustomed to making all sorts of power unites designed to work in far more adverse conditions than a motorcycle, but of course this personally subjective and based on nothing but common heresay... Have you heard of a countershaft bearing failure before? I haven't, nor have I been advised of any recalls for this issue.

I think what can be considered fact is that occasionally a bearing will fail. Unfortunate.

Greg

Just picked this up on AdvRider

BMW has had some very real problems with the water cooled vertical twin engines. The infamous "piston slap" which requires new engine cases because the cylinders are cast into the same housing as the engine cases, and piston replacement.

Not as 'well engineered' as it may appear

 

[PBoy]

Sorry about your holidays, Here's hoping they fix it for you. Seems free parts but pay your own labour is common in these circs, as is just sorting it goodwill.

Jeffries even charge £15 for a loaner when in for service.

Not necessarily. The £15 brings excess down from £1000 to £250. They charged it when I took a K1300s on test.

No charge when I had a GSA for a week or a GS for another week.

 

[lapin]

Was having a bit of a 'rushed' rant so probably didn't make myself clear.

I was trying to make the point that going into a dealer (who so far seems to have been fairly reasonable) and quoting Sales of Goods Act at them was hardly going to get them 'on side'.
Far better to work with the dealer in order to resolve any issues.

So often people come up with Snoops comment on this site when problems arise - it may be, ultimatley, a course of action but surley not at this stage No wonder there is so much strife in the world if peeps first reaction to a problem is go on the attack

Any way, apologies for the thread hijack, I'll bugger off now - good luck with the repairs

Andres

I don't believe I suggested rushing into the dealer quoting the sale of goods act, merely outlined his legal position. So yes, bugger off. Twat.

 

[Deleted account 211025001]

I don't believe I suggested rushing into the dealer quoting the sale of goods act, merely outlined his legal position. So yes, bugger off. Twat.

Andres

 

[Dean]

I'm 21 and have never had a problem being loaned a bike to? Weird...

Hope you get things sorted!

I knew that was bum fluff on your avatar i just knew it

news from jefferies, a white metal bearing has failed on the countershaft resulting in significant damage to the crankshaft. So new crankshaft, engine flush, gaskets etc... Putting a case forward to BMW to have it covered under warranty, but a failure after 12,000miles on an adventure bike seems pretty dire to me!

Post number 26 is a positive thought after all you have been loyal to Jefferies. (If your reading this "Allan Jefferies bmw customer services" Do your thing because you know you can )

my local dealership (and I know theres allways someone who has a bad word about certain dealerships) have to date gone the extra mile for me and held my loyalty and in doing so I would always recomend them to others

A hard one this - clearly the onus of proof lies with Lank to demonstrate that the engine has always been corrctly maintained, and never run short of oil... AFAIK this is the first countershaft bearing failure I've heard of so it's not anything that is a common occurrence for BMW to publicise or issue a recall for.

Just a bummer that it's out of warranty - and yes I think it will be down to BMW's goodwill rather than a legal obligation to sort it out.

Best of luck ...

Greg

I had a F800st for a couple of years, the engine sounded a bit rattly so after a check up by the dealer new engine casings and pistons were called for at 16k miles. As it was getting towards 24k the same noise came back and the warranty was about to run out, the solution?............sold the B*****D

What is this - some kind of courtroom fercrissakes?

AFAIK .... and no there's no hard data to substantiate this either - the Rotax engine is well engineered, they are aftedr all accustomed to making all sorts of power unites designed to work in far more adverse conditions than a motorcycle, but of course this personally subjective and based on nothing but common heresay... Have you heard of a countershaft bearing failure before? I haven't, nor have I been advised of any recalls for this issue.

I think what can be considered fact is that occasionally a bearing will fail. Unfortunate.

Greg

Just picked this up on AdvRider

BMW has had some very real problems with the water cooled vertical twin engines. The infamous "piston slap" which requires new engine cases because the cylinders are cast into the same housing as the engine cases, and piston replacement.

Not as 'well engineered' as it may appear

mmm maybe a softer cam and 14 less bhp may just make this a thing of beauty and bullet proof

I'm waiting to see whether they will cover it at Jefferies as it was purchased from there and they've to all subsequent work on the bike including 6000 mile and 12000 mile service, the latter which was only done 200 miles ago. Here's to hoping that it will be done as a good will jesture.

One thing I have learnt is that cars are shit in traffic!

Well hopefully you will get sorted very soon and be on your way again over the channel. I'm heading that way end of august so be good to hear any later reports and pictures

hope all goes well with the bike yep cars are shit in traffic

I don't believe I suggested rushing into the dealer quoting the sale of goods act, merely outlined his legal position. So yes, bugger off. Twat.

I think he was talking about subscribers quotes in specific , and a point about not doing a rash thing and giving some one a chance to do the right thing. which is a very fair comment

(it must be a bugger for Canadians to be confused with Americans)



Also just a thought as Steptoe was mentioned as a Alternative from a Dealership. I thought he was only interested in big ones, kinda had boxer ears, or is it an ear for a boxers (i dont know ?)

Greggers seems to have 800's in his veins



Dean

 

[lank45]

News from Jefferies, the pistons, crankshaft, crank cases and all auxilliaries around these are shot and need replacing. BMW are getting back regarding warranty hopefully this afternoon and a friend has offered to lend me his Yamaha FJ1200 for the time being. Still sad at the amount of bits that are buggered.

 

[David Nimrod]

...a friend has offered to lend me his Yamaha FJ1200 for the time being...

At least you'll have the use of a good quality bike for a while then...

 

[JohnnyBoxer]

News from Jefferies, the pistons, crankshaft, crank cases and all auxilliaries around these are shot and need replacing. BMW are getting back regarding warranty hopefully this afternoon and a friend has offered to lend me his Yamaha FJ1200 for the time being. Still sad at the amount of bits that are buggered.

As David said.......................you can't beat Japanese reliability

 

[PBoy]

News from Jefferies, the pistons, crankshaft, crank cases and all auxilliaries around these are shot and need replacing. BMW are getting back regarding warranty hopefully this afternoon and a friend has offered to lend me his Yamaha FJ1200 for the time being. Still sad at the amount of bits that are buggered.

They did all of that on mine at 20,000 miles. Got shut 150 miles later.

 

[lank45]

PBoy what happened to your bike? BMW have come back but I've yet to speak with the dealer regarding what they are willing to do. Although I do have a cost for the bike being fixed........£3000