Easy_Rider
Registered user
Has anyone else had a problem getting in touch with the parts department at Cotswolds.
I've had 3 weeks of hell trying to sort a refund for one item and another item that has not turned up.
I tried nearly every day to get hold of them last week. one day i rang up every hour nearly and still no joy.
Then last saturday i did get though, but the parts guy working could not help as he could not use the system.
I did get a call from Alex and he managed to sort the refund.
Now a week later the part i need is still not here.
Again i tried to get though to the parts department, but again no luck.
The ladie on the main desk gave me Alex email address. So i sent him an email today.
He did reply and was very understanding and would get it sorted. by the way Alex told me he is in Spain on holiday.
At about 4.30 Alex gives me a call and said he has got hold of another part and is sending it by DPD.
My problem with the parts department is they never seem to answer there phone and never ring back when a ringback request is sent to them from the main desk. Alex has been very good in doing his best to sort this out. but sadly his team are letting the side down.
Also today i rang up NOG and orderd the part from them to. So if they both turn up i will have a spare. And if the first one Cotswolds sent turns up i will send it back.
Its a pain not having a BMW Motorrad dealer now in south wales.
I've had 3 weeks of hell trying to sort a refund for one item and another item that has not turned up.
I tried nearly every day to get hold of them last week. one day i rang up every hour nearly and still no joy.
Then last saturday i did get though, but the parts guy working could not help as he could not use the system.
I did get a call from Alex and he managed to sort the refund.
Now a week later the part i need is still not here.
Again i tried to get though to the parts department, but again no luck.
The ladie on the main desk gave me Alex email address. So i sent him an email today.
He did reply and was very understanding and would get it sorted. by the way Alex told me he is in Spain on holiday.
At about 4.30 Alex gives me a call and said he has got hold of another part and is sending it by DPD.
My problem with the parts department is they never seem to answer there phone and never ring back when a ringback request is sent to them from the main desk. Alex has been very good in doing his best to sort this out. but sadly his team are letting the side down.
Also today i rang up NOG and orderd the part from them to. So if they both turn up i will have a spare. And if the first one Cotswolds sent turns up i will send it back.
Its a pain not having a BMW Motorrad dealer now in south wales.
