Damaged bike, what would you do? Dealer question

[Blacknbluex2]

Probably only dealer good will would work here.

Pop up, have a brew and don't leave without a conclusion.

^^^^
This, face to face......then take it further on Monday if you get nowhere...

 

[Hann]

It seems an odd place to have suffered from scratches, have you got any pics of the damage?

 

[TheStammeringBiker]

It seems an odd place to have suffered from scratches, have you got any pics of the damage?

 

[JohnnyBoxer]

I wouldn’t be accepting that

The snow foam hasn’t got into the corners, has it ?

Still salt and road grime residue lurking

Are you completely sure you (or someone else) hasn’t got the pressure (with metal nozzle end) too close under there and scratched the engine casings

Looks like pressure washer lance & nozzle damage under there to me

 

[TheStammeringBiker]

I wouldn’t be accepting that

The snow foam hasn’t got into the corners, has it ?

Still salt and road grime residue lurking

Are you completely sure you (or someone else) hasn’t got the pressure (with metal nozzle end) too close under there and scratched the engine casings

Looks like pressure washer lance & nozzle damage under there to me

My pressure washer has got a plastic end and is never shoved in anywhere, I’m very careful when it comes to that sort of thing.

But the bike was washed before bringing to me so I’m not sure

 

[JohnnyBoxer]

My pressure washer has got a plastic end and is never shoved in anywhere, I’m very careful when it comes to that sort of thing.

But the bike was washed before bringing to me so I’m not sure

I bet there’s a commercial grade pressure washer with a brass nozzle at the dealers and that’s what done it
I have a similar commercial pressure washer and have put a piece of rubber hose over the nozzle to stop the bikes or cars getting inadvertently scratched
Your damage looks like that’s what has happened
Don’t delay
Get up there today, as said

 

[Barnoe]

On that picture it looks like the gasket to the front engine cover is coming out?
shame for your experience, like someone said... all that new bike excitement gone!

ive had similar experiences with cars, when new they look perfect.
a good wash obviously removed whatever they use to cover scratches etc and the car looks awful!

anyway, good luck with your outcome.

 

[DazGS]

I agree with others on here I would not be happy with that, It may just be the light but looks like small scratches on the exhaust as well. Good luck hope you get it sorted.

 

[steadysteve]

I bet there’s a commercial grade pressure washer with a brass nozzle at the dealers and that’s what done it
I have a similar commercial pressure washer and have put a piece of rubber hose over the nozzle to stop the bikes or cars getting inadvertently scratched
Your damage looks like that’s what has happened
Don’t delay
Get up there today, as said

…and take a picture of ya nozzle on your phone to show them.

 

[Keneman]

Time to get assertive. Go back to the dealer without delay and make your point face-to-face Don't accept that the decision maker is 'at a meeting'...wait until he's out of it and - looking at your photos - demand a decisive response and set an agreed deadline for it. Follow it up with a confirmation e-mail and keep a record of every interaction with the dealer. Escalate appropriately to BMW. You have spent a lot of money through the dealer who possibly might not be able to recover the probably substantial costs back from BMW and for this, and maybe other reasons, you are not receiving good customer service.

 

[craigholt]

OP, based on your location, assume it's Williams or Bowkers?

Both have always treated me and my friends very well. Maybe just need to speak to the right person?

 

[Hann]

If that was me although i`d be pissed off at the damage i`d make sure it was brought to BMW`s attention but would be weighing up whether to involve the dealers involvement any further.
For example, to rectify those scratches what is the route to take? New engine? An attempt at a `smart` paint repair?
If it means an engine swap would you want the clowns in the workshop performing major surgery transplanting another engine into your brand new chassis? They`d probably create even more problems, drama or damage by potentially rushing carrying out a shoddy job they resent doing and it`ll never be the same as having left the factory, even things like routing cables and wiring properly could cause issues in years to come not to mention damaging even more paintwork to frame etc anywhere else on the bike. I don`t think workshops treat your bike as if it were their own and have seen shabby work in the past.
For the above reasons i think i`d see if i could get some kind of `compensation` (free service/s?) if they finally admitted fault but would decline any work on the bike by themselves to rectify.
It`s a difficult one....

 

[TheStammeringBiker]

OP, based on your location, assume it's Williams or Bowkers?

Both have always treated me and my friends very well. Maybe just need to speak to the right person?

I'd rather not say until they have at least responded to me, but it IS one of those 2 yes. And they've always given me excellent service (until now).

 

[JohnnyBoxer]

…and take a picture of ya nozzle on your phone to show them.

Indeed

 

[JohnnyBoxer]

I'd rather not say until they have at least responded to me, but it IS one of those 2 yes. And they've always given me excellent service (until now).

You are calmer than I would be
You must be very patient
They just taking to pee out of you, I reckon

 

[Santa-2512]

Prehaps i've missed somthing?

The bike is on PCP, so in xx years it will be returned .

Given that a lot of forward facing damage, (stone chips etc) is normally accepted, under the return inspection,

Can you prove the damage was caused by the dealer? Likewise can it be proven that some road debris shot up and caught the engine. ??

Without wishing to appear negative, i'm thinking storm in a teacup

Trust me , in 18 thousand odd miles , the front of that engine is going to look a lot different

 

[EPG_19]

Prehaps i've missed somthing?

The bike is on PCP, so in xx years it will be returned .

Given that a lot of forward facing damage, (stone chips etc) is normally accepted, under the return inspection,

Can you prove the damage was caused by the dealer? Likewise can it be proven that some road debris shot up and caught the engine. ??

Without wishing to appear negative, i'm thinking storm in a teacup

Trust me , in 18 thousand odd miles , the front of that engine is going to look a lot different

18000 miles on a GS?? Most on here will do no more than about 6k after loading it with full armour

 

[craigholt]

I'd rather not say until they have at least responded to me, but it IS one of those 2 yes. And they've always given me excellent service (until now).

I don't get the non disclosure thing when treated poorly, especially on a forum where that one dealership will sell to maybe half a dozen members from here a month.

I know the dealer principle at one of those dealerships well enough to at least ensure you had speedy contact to discuss the issue.

But, as they say, it's your prerogative.

 

[TheStammeringBiker]

Prehaps i've missed somthing?

The bike is on PCP, so in xx years it will be returned .

Given that a lot of forward facing damage, (stone chips etc) is normally accepted, under the return inspection,

Can you prove the damage was caused by the dealer? Likewise can it be proven that some road debris shot up and caught the engine. ??

Without wishing to appear negative, i'm thinking storm in a teacup

Trust me , in 18 thousand odd miles , the front of that engine is going to look a lot different

I did 14,000 on my last one and never experienced anything like that. But you’re right it’ll probably never get noticed on the handover when I go back.

My main concern is what if it started to flake and I was left with a massive bill.

Obviously like you say I can’t prove when or where it was damaged.

 

[DING-DONG]

I bet there’s a commercial grade pressure washer with a brass nozzle at the dealers and that’s what done it

That was my initial thoughts, or the valet guy dropped the sponge on the floor.

I had similar when a bike was valeted, they cleaned the calipers with a sponge or mitt and it must had caught one of the brake pad pin clips and pulled it out, it was now snagged in the wash mitt, they went on to clean the wheels and scratched one of them.

They never fessed up, luckily I was able to polish the scratches out.