Failed mounting on Givi top box

[alex_rsa]

This is part of the email chain between myself and GIVI UK:

> From: Sue Hopkins [SMTP:[email protected]]
> Sent: 08 January 2007 13:29
> To: Mack, Alex
> Subject: RE: Lost part on SR684
>
> *** WARNING : This message originates from the Internet ***
>
> Dear Sir,
> Igor has got back to me and he has said that they only became aware of
> this problem a couple of months ago but believe they have fixed it by
> supplying a stainless steal screw instead of the normal one. As such
> the racks we now have in stock are fine and I can send you a new one
> FOC if you can let me have a delivery address where some one will be
> in to sign for it between 9 and 5.30.
> Many Thanks for your patience
> Sue
> GIVI UK Ltd
>

For reference IGOR is the technical representative in Italy.

Alex

 

[JayGee]

My Givi rack is 18 months old and has failed once. After reading this I contacted GIVI UK and they have offered to replace the whole thing if I take it back to the original supplier.
I am contacting them to see if they can just send me the bolts (if that's all that has changed.

 

[jonnie comet]

Yes - me!

But what the future may hold..............

...and again....no probs.........so far !

 

[Bones]

I had this exact same problem. I emailed GIVI customer services stating this was a common problem, even sending a link to the original thread on this site, but never received a reply. I was a bit pissed that South London Motorcycles did not fix the problem for me and persue the claim against GIVI themselves as they had just a few months earlier sold me the mounting plate and charged me for fitting it .

Surprise, surprise. Called South London Motorcycles yesterday to tell them Givi have conceded a fault. They said they would investigate. They called me back today to say Givi had sent a replacement kit yesterday and it was already with them ready for collection. Turn upon the bike and they will swap the parts over while I wait. Faith restored