Fair play to BMW

[[email protected]]

Yes the bike broke down on my european bike trip (FPC AND FINAL DRIVE) but BMW assistance got me a taxi to Vienna airport, BA flight Heathrow, Hire car to home, the bike was fixed they paid for my petrol to Stanstead (£60) Flight back out to Linz in Austria and ferry home. I have now recieved my cheque for the repairs that I had to pay out (£1550) and a credit note for £350 to make up for the dissapointments that I had.

They have kept me informed and upto date and whilst I would of prefered not to have this happen I still think this was good customer service, well done BMW.

If they only took as much care when making the bike in the first place.

 

[IanNicky]

Like you say, rather it didnt happen but that is 1st class service

 

[D6]

and so they should, i dnt even see why you should have had to even pay a penny in the 1st place

 

[BruceG]

and so they should, i dnt even see why you should have had to even pay a penny in the 1st place

I guess it would have been better if they had done nowt to help, jeez STOP moaning constantly, the glass isnt always half empty you know!!!!!!!!

 

[Ringmaster999]

I guess it would have been better if they had done nowt to help, jeez STOP moaning constantly, the glass isnt always half empty you know!!!!!!!!

Top 1st Post With that sort of straight talking you will have some fun on here

 

[BlueBird]

They are good

good init

when my 05 1200 was 18 months old I rode up the arse of a car at 50mph in France,
I snapped the front end off it,only hanging on by the wiring etc,also broke both wrists,anyway I phoned bmw assist from the roadside and they spoke to the recovery driver who was called by the Gendarmes,he didnt speak any english,he gave me the phone back and they told me to go with him to his yard half an hour away,when we got there a pukka merc taxi was waiting to take me 150 miles to charles de gaul airport,british airways met me at the entrance and put me on the plane to Bristol,at Bristol a nice taxi was waiting to take me home.

5 hrs from binning it to my house and they kept ringing me every 30 mins to make sure I was ok.

I don't think I will get that service with carol nash somehow.

10 days later I got the bike back.

 

[harry]

I guess it would have been better if they had done nowt to help, jeez STOP moaning constantly, the glass isnt always half empty you know!!!!!!!!

Don't be too hard on D6......howda think he's got 4k plus posts

Welcome btw

 

[jetjock]

If they only took as much care when making the bike in the first place.

Out of interest , what year was the bike and how many miles had it done.

JJ

 

[[email protected]]

2005

54 plate with 26500 when it devolped faults, still it had a years warranty and I had done less than 4000 miles on it, impressed by BMW customer service

 

[Wapping]

I guess it would have been better if they had done nowt to help, jeez STOP moaning constantly, the glass isnt always half empty you know!!!!!!!!

Way to go!

 

[spatuk]

hi all, bought my 06 1200 gs, private sale with no warranty remaining, could i still pay for bmw assistance ? this cover sounds great, if so how much will it cost ?
regards spatuk

 

[Snoopy]

good init

when my 05 1200 was 18 months old I rode up the arse of a car at 50mph in France,
I snapped the front end off it,only hanging on by the wiring etc,also broke both wrists,anyway I phoned bmw assist from the roadside and they spoke to the recovery driver who was called by the Gendarmes,he didnt speak any english,he gave me the phone back and they told me to go with him to his yard half an hour away,when we got there a pukka merc taxi was waiting to take me 150 miles to charles de gaul airport,british airways met me at the entrance and put me on the plane to Bristol,at Bristol a nice taxi was waiting to take me home.

5 hrs from binning it to my house and they kept ringing me every 30 mins to make sure I was ok.

I don't think I will get that service with carol nash somehow.

10 days later I got the bike back.

Carol Nash european recovery is also excellent, when my 650 broke down they got me back to the UK (flights), had the bike took to the garage, repaired and flew me back out.

 

[Wapping]

Carol Nash european recovery is also excellent, when my 650 broke down they got me back to the UK (flights), had the bike took to the garage, repaired and flew me back out.

Despite all your moans about shite they were probably going to be.....

 

[Mr K]

Despite all your moans about shite they were probably going to be.....

Don't mention the shite....

 

[karnevil]

good init

when my 05 1200 was 18 months old I rode up the arse of a car at 50mph in France,
I snapped the front end off it,only hanging on by the wiring etc,also broke both wrists,anyway I phoned bmw assist from the roadside and they spoke to the recovery driver who was called by the Gendarmes,he didnt speak any english,he gave me the phone back and they told me to go with him to his yard half an hour away,when we got there a pukka merc taxi was waiting to take me 150 miles to charles de gaul airport,british airways met me at the entrance and put me on the plane to Bristol,at Bristol a nice taxi was waiting to take me home.

5 hrs from binning it to my house and they kept ringing me every 30 mins to make sure I was ok.

I don't think I will get that service with carol nash somehow.

10 days later I got the bike back.

You mean you faffed about for 5 hours with two broken wrists?

 

[BlueBird]

You mean you faffed about for 5 hours with two broken wrists?

Im glad to hear that carol nash are good when it comes to the crunch so to speak!

Didnt want to go to a french hospital,figured I'd wait until I got back home.

I was gonna go to a french hospital and have them seen to but the insurance then informed me that they only supply a car to continue your forward journey,didnt want that so I just said get me home asap and thay did.

I had both wrists put in plaster on the friday evening,Saturday I borrowed a 1200s bandit and was on the ferry back to France on the sunday and had a mad tour of France Spain Italy and into Germany for the world cup in Berlin.

 

[Stevie73]

Poor service. Not impressed at all.

If they'd have chucked in a high class hooker for a night, then that would be impressive...

 

[Deleted Member I]

That is pretty impressive.

 

[chad]

thats when its worth every penny

 

[BlueBird]

Poor service. Not impressed at all.

If they'd have chucked in a high class hooker for a night, then that would be impressive...

AHEM,

Berlin?