If, I'm paying a shitload of money to a main dealer, I expect
1) some level of advice, ie it is possible there could be problem's in this area. Not, as I understand it, after you've broken the first one tell the customer that the second could snap as well.
2) If, it is such a well know problem then why wait until after the fuck up ?
3) This is a garage, who do this as a business, not a favour to a mate. They are supposed to be professional, strangly that also means a duty of care too.
4) shit does happen, no matter how careful you are; it is how you deal with it afterwards, that sorts the wheat from the chaff.
I own a pre war lorrry, this means preventive maintenance. On my bike's, I start on one side and undo/grease/retorque all nuts/bolts/etc then work around it.
With 19 bikes, it takes approx 3 months, on two bikes per day per week.
The problem is; owner's not looking after their vehicle's properly, and garage's only doing the minimum required.
There are some excellent garage's independent and main dealer's who go the extra mile, and even treat customer's as people and not someone to fleece and treat like an idiot.
Any grease is probably better than none, I was taught; many years ago, that copper/aluminium grease should only be used in heat related area's.
I do hear that there's new modern ideas !
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