Garmin help-line.

[Kav]

After reading all the horror stories about waiting time for getting through to the Help line,I wasn't actually expecting to get through in my short lunch break.
So I settled down with a cuppa and a sarnie.I'd hardly got the tea to my lips when they answered.It seems they've got a new office and more phone lines.
So a big up to Garmin customer support for a change.

 

[Deleted account 250319001]

thousands of people dont need the "helpline"

 

[Kav]

Garmin help line.

Sorry.I thought it was good news!.

 

[Deleted account 250319001]

It is. very good news.
I may be needing it too
why did you need to contact them?

 

[Steptoe]

why did you need to contact them?

For help ?? .

 

[Deleted account 250319001]

For help ?? .

 

[Steve]

Their email system isn't much cop. Just received an email from them today, dated 21st October.

It contains the confirmation code for their update newsletter - which expires 3 days after it's issued.

6 days ago....

 

[Macfie]

I had to call Garmin today as my Quest died at the weekend - it's 20 days out of warranty. I got through straight away and they said they would honour the warranty. I too was expecting a long wait on the phone but was pleasantly surprised.

M

 

[Kav]

ONAHI.
I contacted them about some strange vertical lines that appeared on my 2610 screen.
Unfortunately its well out of warranty and the repair cost was almost as much as a new unit at current prices,so I'll just have to live with it for now.