Gearbox Oil Seal

[stevie boy]

Query!

Has anyone had any experience with BMW replacing a Gearbox / oil seal under a goodwill gesture when the bike is out of warranty and with out a BMW service history?

Would appreciate any response - cheers

 

[Pukmeister]

When I had a replacement FD outside warranty, my dealer knew I had FBMWSH so were happy to liase with BMW UK and arrange the repairs free of charge.

Now my bike is much older and is owner-serviced I'd have two hopes.........

 

[appledell]

In the same boat as you - will let you know.

if no goodwill I will be taking BMW to the small claims court to recover the cost.

it is obvious with all the posts both here and other forums that BMW are producing a bike that is 'Not Fit For Purpose'

 

[Nice 'n' Fat]

if no goodwill I will be taking BMW to the small claims court to recover the cost.

it is obvious with all the posts both here and other forums that BMW are producing a bike that is 'Not Fit For Purpose'

Presumably as the OP posted this on the 31st March and hasn't mentioned it since BMW told him to go forth and multiply?

Taking BMW to the Small Claims Court quoting Not Fit For The Purpose on a bike with no warranty and no BMW service history? ..................... good luck

 

[Format]

My bike is in for the gearbox under warranty which is strange since the last owner kindly informed me it had a new one fitted when his right side cylinder head went bang!?!?!?!. The bike has done 3k miles at most since the new one was fitted.

On the way to the shop a nice 'Mr Porsche' man pulled out straight into my path, no way are you gonna touch the bike you t**t ...so quick push on the left bar and my knee slid all the way down his back door to the front where it stopped...bike, his car and knee all nicely stuck together (there are some benefits being tosser size ).

Two great guys stopped straight away and said they would be a witness, there are some nice tin tops.

Rode the bike to the shop and they tell me that the rear indicator just fell off, everything else was ok.

Just got HID's courtesy of Zerocool, since the bike is so high he obviously did not see the lights, think next investment will be some lower lights so the little cars can see you too.

I hope to god they get it done quick as I am off to the Motogp on Wednesday and then off to Switzerland.

They are also fitting a new set of pads on the rear as the travel to stop the rear brake you have to put your foot near vertical. These are free of charge as a good will gesture so they say, due to having petrol covered over my bike clothes and my shed as they did not tighten up either of the bolts on the tank (they just fell to the floor when I took the side panels off) and the O ring on the pipe split.

Sorry for a bit of post hijacking

Format
p.s. they are wanting me to pay the £15.00 for use of the loan bike...do you think this is fair? Have a R1200 RT and tomorrow will be the third day I have had it.

 

[AIMDAM]

Query!

Has anyone had any experience with BMW replacing a Gearbox / oil seal under a goodwill gesture when the bike is out of warranty and with out a BMW service history?

Would appreciate any response - cheers

just had mine done 2 weeks ago BMW agreed a goodwill gesture and I had to pay £138.00. the bike is 4 years old and has 13,000 miles on the clock, previous owner had it for 2 years and only did 3K. Anyway when I went to pick up the bike they advised that a new Clutch had been fitted as well all for the quoted sum best thing is it comes with the BMW 2 year warranty.

 

[appledell]

See you doubters !!

If Joanna Lumley can sort out the government, surely we can sort out our bikes ? especially with all the well documented 'failures' of their supposedely ' reliable ' product '.

If we continue to sing the praises of BMW - Why should they fix their own design/supplier problems ? I bet they would if 'we' brought a class action !

The sales of goods act 1977 (as amended) is quite clear on this. It would be different if it was an unheard of fault !

Answer me this - If you buy a bike/car and choose not to use the franchised dealer - but have it serviced as per manufacturers spec using manufactures oem parts at a non franchised dealer, why then has the warranty got to be honoured? It is law - no?

Sorry 'Nice n Fat' but if you dont use the law you are either an idiot or a pussy

For approx £60 what have I to lose?

However - if I win then precedent will be set - potentially opening the floodgates to many many more claims from people who have endured the same problem.

Sorry to be so sanctimonious, but this has got me mad.

 

[appledell]

Just had a quick troll and found this on government website

Subject:

Sale of Goods Act, Faulty Goods.
Relevant or Related Legislation:

Sale of Goods Act 1979. Supply of Goods and Services Act 1982. Sale and Supply of Goods Act 1994. The Sale and Supply of Goods to Consumers Regulations 2002.
Key Facts:

Q1. What is an inherent fault?

A fault present at the time of purchase. Examples are:
• an error in design so that a product is manufactured incorrectly
• an error in manufacturing where a faulty component was inserted.
The "fault" may not become apparent immediately but it was there at the time of sale and so the product was not of satisfactory standard.

Q3. Are all goods supposed to last six (or five) years?

No, that is the limit for bringing a court case in England and Wales (five years from the time of discovery in Scotland's case). An item only needs to last as long as it is reasonable to expect it to, taking into account all the factors. An oil filter would usually not last longer than a year but that would not mean it was unsatisfactory.

Q5. After the "reasonable time" has passed, what can I do?

You may seek damages, which would be the amount of money necessary to have the goods repaired or replaced. Frequently retailers will themselves offer repair or replacement. But, if you are a consumer (not making the purchase in the course of a business) you have the statutory right to seek a repair or replacement as an alternative to seeking damages.

Q13. What does the "reversed burden of proof" mean for the consumer?

It means that for the first six months the consumer need not produce any evidence that a product was inherently faulty at the time of sale. If a consumer is seeking any other remedy the burden of proof remains with him/her.

In such a case, the retailer will either accept there was an inherent fault, and will offer a remedy, or he will dispute that it was inherently flawed. If the latter, when he inspects the product to analyse the cause, he may, for example, point out impact damage or stains that would be consistent with it having been mistreated in such a way as to bring about the fault.

This reversal of the usual burden of proof only applies when the consumer is seeking a repair or replacement. After the first six months the onus of proof is again on the consumer.

Q13 is very relevent - If it can be proven that others has encountered the same problem, then it is by definition a design fault.

 

[OldCroc]

Apple - see your PMs

 

[Nice 'n' Fat]

For approx £60 what have I to lose?

Nothing apart from £60 and your time/effort


Like I said in my original post ........ good luck

 

[jonnie comet]

1200....three months out of warranty.....Jefferies just did it......no questions or messing. They said (aahhum....) 'It just shouldn't happen'......

 

[appledell]

Well, had a result although it has not been repaired yet ! its going in for repair at chester motorrad mid July.

however, I thought I would wash the bike today, but before I put water on it i saw that the final drive was weeping oil FFS when is it going to end?

I am not bashing bmw but they had better get their act together.

 

[st247]

Well, had a result although it has not been repaired yet ! its going in for repair at chester motorrad mid July.

however, I thought I would wash the bike today, but before I put water on it i saw that the final drive was weeping oil FFS when is it going to end?

I am not bashing bmw but they had better get their act together.

Thats a few quid for the seal and about twenty minutes work. Be sure to check see if you have any 'rim rock' aswell - could indicate a final drive problem.

 

[Gauche Rider]

Just had my 30K service at Rainbow & they thought the engine looked 'a bit wet' at the back. No chance of booking it in for 6 weeks & approx £500 to sort, but they'd ask BMW for a goodwill gesture.

Whizzed up to Happy Robson's in York & they tried a goodwill claim while I waited (didn't realise it was done on-line - seems to be a set criteria thingy) The bike's 3 yrs old so no chance - according to the computer. Got the customer services phone number & will be seeing if they're open to persuasion.

Went to look at a Sprint ST...

 

[Wrinkly]

Just had my 30K service at Rainbow & they thought the engine looked 'a bit wet' at the back. No chance of booking it in for 6 weeks & approx £500 to sort, but they'd ask BMW for a goodwill gesture.

Whizzed up to Happy Robson's in York & they tried a goodwill claim while I waited (didn't realise it was done on-line - seems to be a set criteria thingy) The bike's 3 yrs old so no chance - according to the computer. Got the customer services phone number & will be seeing if they're open to persuasion.

Went to look at a Sprint ST...

Ask Ray at RM motorcycles to have a look for you Mike.
Work he has done for me has been very good,he's 5 mins walk away and if you've been quoted £500 from BMW you can bet Ray will be around half that price and useing genuine parts.

Steve

 

[ebbo]

Whizzed up to Happy Robson's in York & they tried a goodwill claim while I waited (didn't realise it was done on-line - seems to be a set criteria thingy) The bike's 3 yrs old so no chance - according to the computer. Got the customer services phone number & will be seeing if they're open to persuasion.

That's not quite the way it went for me...

I asked if BMW would help with the cost of the work before anything was done. The dealer said the bike would have to be booked in for examination? That seemed a bit extreme to me, if it’s leaking, it’s leaking and it’s nothing I’ve done, BMW ether want to assist with cost or they don’t, and that’s what I wanted to know.

When I took the bike in I discovered they wanted to take the bike apart to see what was leaking, with the bike in bits I'd then be committed to them doing the work whatever the outcome with BMW and that's not what I asked for. I took the bike away and I’ll do it myself.

 

[davedyer]

Just got back from a 2700 mile tour of Europe over 11 days. I paid over £300 for a 12k service and 12 month inspection before going and was therefore a bit miffed when my 1200GS showed signs of leakage from the FD as well as the rear of the crankcase/gearbox union.

Bike is 14 months old with 14.5k miles - hardly high miles and never been taken past 6k revs.

I'm now waiting to hear if BMW will accept a goodwill claim - the instant on-line request was rejected.

 

[Nice 'n' Fat]

If the bike is 14 months old it's within the manufacturers 24 month warranty surely?

 

[davedyer]

Sorry, brain fade.

26 months - don't know where 14 came from!! Well spotted.

 

[appledell]

If you persist - all will be well