Hi I had the same problem with mine, the bloody thing would go of when your washing the bike, or just looking at it wrong.
The first, and I thought logical step, was to get the book out, read and follow the destructions, bloody useless. It was like trying to unravel spagette.
The next thing was back to the dealer, and get the rep who flogged me Hitlers pride and joy to have a go. His attempts were as good as mine.
He got a mech' out of the garage, this guy was german born and bread. He said that over the years he had followed the book written in English with no sucess at all. Suspecting that something was getting lost in the translation, he got the German version, it had the same result. No joy
He said the only way was take it into the garage plug it into the computer and I could pick all my settings.
Victory at last.
The alarm has 2 settings one normal (which is what you have now) and a factory setting. This means you press the lefthand button 2 times when you want to set the alarm to its active mode, and you press the right hand button 1 time to de-activate. Off-course this means that you allways have to remember to set the alarm when you park up, but the bonus is your in charge not the bloody machine.
At the same time I changed a number of other settings i.e the amount of days the alarm stays activated ect, this is installed to save the battery when the bike is left a long time,
The job was complete in 5 mins and they did not charge me a penny.
My neighbors think its great and are just starting to say good morning again.
Pete.