I do not understand James Sherlock Policy

[Anthonypowell]

About 10 months ago I bought both Left and Right Throttle bodies and these were sold as new on the shelf and also purchased TPS as well, Fitted all three and no matter what we did we could not get the bike to tick over and eventually had a BMW specialist look at it, he discovered the left hand side throttle body had a fault and the only answer was to buy a new replacement from BMW
The bike is now spot on and so here comes the crunch, I called James Sherlock and explained the situation and they retorted the Throttle bodies were sold as shop soiled even though I was not told at the time and never bothered to look at there invoice. Secondly the Guy on the phone said I should have taken the bike to him before a BMW Dealer so they can evaluate the problem even though BMW were the ones to discover the fault. SO THIS MEANS SHOULD THERE BE A PROBLEM WITH A PART YOU HAVE PURCHASED YOU ARE COMMITTED TO RIDE TO DEVON REGARDLESS OF WHERE YOU ARE IN THE COUNTRY and there customer care sucks. I run a business and have done for 13 years and if my Company were run with James Sherlocks attitude I would be out of business,
SO BEWARE I WOULD NOT TOUCH JAMES SHERLOCK FOR ANY FUTURE PARTS.

 

[JJH]

I have bought stuff from Sherlocks and found them helpfull. Are they invoiced as shop soiled? Were they cheap? Were Sherlocks given a chance to fix things? I would have thought the original supplier should be given the chance to put things right first. JJH

 

[Fanum]

I have bought stuff from Sherlocks and found them helpfull. Are they invoiced as shop soiled? Were they cheap? Were Sherlocks given a chance to fix things? I would have thought the original supplier should be given the chance to put things right first. JJH

Yup

Never had a problem with them either......and if I did buy a part from them that went wrong, they'd be the first people I'd speak to about it.

You don't buy a fridge from Argos then go and complain to Comet about it if it goes wrong

 

[Anthonypowell]

James Sherlock

You have to only look the operation of the throttle body to see we're the fault lies once explained and so why do they need the whole bike back which involves a trip of around 400 miles to look at a part which is plainly wrong. Also I paid £150.00 each for the throttle bodies which is not that cheap. The problem is not the with throttle body but there attitude
The last reply makes no sense as I did not know what was wrong with the Throttle body until BMW looked at it and even speaking to JS would have not have negated the need to travel 400 miles for them to look at it as they wanted it on the bike and as my time is worth considerably more than £150 Throttle body it is a non starter.

I really do not care about the money but the fact it was never sold to me in the first instance as shop soiled and the intransigence of the owner or one of his staff including the
monosyllabic tone conversing with a customer, running a business does not include being right all the time, you have to give something to get something in return which is a lesson they will eventually understand

 

[Steptoe]

you have to give something to get something in return which is a lesson they will eventually understand

Well they must be doing something right, as they've been successfully running their business since 1985/6.

 

[Ash]

used them for years, yes there manner may not be the friendliest.
But never a problem with service or returns...........

 

[Nobby]

Sorted me on plenty of times even put and engine in me mums car for her to bring up to me..

 

[David Nimrod]

Only used 'em a few times, but they've always been helpful, and fair

 

[The Grey One]

So, have I got this right, the OP had the part replaced at a BMW dealer without having the courtesy to call Sherlocks. Then, after paying for a new part, he contacts Sherlocks and now complains that they said they should have had the chance to sort the problem. Must have taken a good bit of self control not to tell him to piss off!

When I came across similar situations, say a customer brought in his car with a problem that proved to be a part that had been recently fitted elsewhere I would always point out that the seller/fitter of the parts in question should be consulted first. They should be given the opportunity and if this is denied they can refuse any further claim.

It does not sound to me like poor service and I expect Sherlocks will survive without any further business from the OP.

John

 

[Anthonypowell]

Nobody asked for them to sort it out the only thing I asked was would they look at the throttle body as it had a manufacturing fault so my suggestion is before jumping to conclusions no refund was asked for and my main complaint is if somebody had the same problem in Scotland does this mean they have to take the bike down to JS for them to give an appraisal of the faulty part. So the need to tell somebody to PO does not come into this. in future read what is said and tell me were any refund is asked for before any crass comments

 

[hops]

Love this place..

always a sympathetic shoulder to cry on.

"Sympathy can be found in the dictionary, between shit and syphilis"

 

[digga]

Nobody asked for them to sort it out the only thing I asked was would they look at the throttle body as it had a manufacturing fault so my suggestion is before jumping to conclusions no refund was asked for and my main complaint is if somebody had the same problem in Scotland does this mean they have to take the bike down to JS for them to give an appraisal of the faulty part. So the need to tell somebody to PO does not come into this. in future read what is said and tell me were any refund is asked for before any crass comments

If it was a manufacturing fault, that is not JS's problem is it?? . Surely its the manufacturers and thay should be the liable ones

 

[The Grey One]

Nobody asked for them to sort it out the only thing I asked was would they look at the throttle body as it had a manufacturing fault so my suggestion is before jumping to conclusions no refund was asked for and my main complaint is if somebody had the same problem in Scotland does this mean they have to take the bike down to JS for them to give an appraisal of the faulty part. So the need to tell somebody to PO does not come into this. in future read what is said and tell me were any refund is asked for before any crass comments

Actually I did read your comments, including your poor grammar and spelling. The fact remains that your "complaint" is nonsense. If you expect any kind of service you have to play your part. Getting the part replaced without reference to the original supplier is not the correct way of going about things.

If, as you had said, you contacted them after you were told the part was faulty and they said get lost, then that would be poor service. But your post implies that you did not contact them until after you had paid a BMW dealer to fix the bike. You got the response you deserve!

John

 

[Anthonypowell]

My final point is BMW identified a fault which we were unable to find and at that time we did not know the throttle body was the problem which was the Butterfly not closing properly.
This has a cost of £75.00 From BMW for there work, plus a lost day in wages travelling to Devon which equates to £350 plus fuel of £60.00 and this if they could fix it equates to £485. My grammar may not be perfect but obviously I am not likely to commit financial suicide and lose more money when the whole job including a new TPS was included in the replacement and cost me less so the GREY ONE obviously you have so much money you can afford trips to Devon and the time to comment on people's grammar and by the way if anybody wants a throttle body and wants to try and fix the fault you can have it for nothing just postage