James Sherlock

[GSEddie]

Had an off at the hograost off road at the weekend broke a mirror
Phoned James Sherlock Monday afternoon and ordered a new one and it arrived this morning just like to say they give great service

Eddie

 

[Steptoe]

James Sherlock, top man since 1986

 

[Rob Farmer]

what about their piss poor attitude to the customers? Worst customer service I've ever come across.

 

[GSEddie]

what about their piss poor attitude to the customers? Worst customer service I've ever come across.

Well all I can say is they were very helpful when i phoned my order in

Eddie

 

[Nick Marshall]

couldn't agree more!

what about their piss poor attitude to the customers? Worst customer service I've ever come across.

and whatever you do.... dont go there...

 

[Crapaud]

and whatever you do.... dont go there...

without phoning first!

They are mainly mail order so like notice of any callers as it obviously takes them away from the phones to answer the door.

I always call in advance or even email a list of bits I need.

James was very helpful at Airhead Wee kend even opening up on the Saturday and bringing all the bits around to my place in the evening. He even made a generous donation to the Calum's Road appeal.

Peter, the main telephone contact, has left their employ recently. He was famous for his short patience with anyone who asked a stupid question. New chap called Simon has taken over from him in last month and is very helpful. They also have new full time mechanic on site who reconditioned my ATE brakes for me whilst I waited.

In my opinion, they are an excellent dealer with a great range of parts at reasonable prices. Give them another chance, you may be pleasantly surprised.

 

[Rob Farmer]

Peter, the main telephone contact, has left their employ recently. He was famous for his short patience with anyone who asked a stupid question.

I bought a couple of WP shocks from them. Rang up to buy another rear a few months later only to be treated like an imbecile for not knowing they had stopped selling them. "Can I buy another WP shock please?" is hardly a stupid question.

People have long memories. It's going to take a long time for these guys to get their reputation back.

 

[mr_magicfingers]

Always been polite and helpful to me, helped me with good second hand parts when needed and shipped them overnight for not much cost.

My first port of call when I need something for the bike.

 

[Lord Snooty]

Peter, the main telephone contact, has left their employ recently. He was famous for his short patience with anyone who asked a stupid question. New chap called Simon has taken over from him in last month and is very helpful.

That'll be my mate Simon Lester who has a 1200GSA and is registerd on here as Fluffy Bridges - top bloke

 

[Nobby]

and whatever you do.... dont go there...

i did today was down at me mums for the weekend and poped in to buy a seat lock mec.must say they was a bit funny at first then he said they was mail order only so forgave them for leaving outside for 5 mins when he checked for the part i had just phoned in 20 mins before hand..

 

[Fluffy Bridges]

That'll be my mate Simon Lester who has a 1200GSA and is registerd on here as Fluffy Bridges - top bloke

Ooooops!

Covers blown. Thanks, Mikey.

Don't need to declare an interest as I've been a customer myself. James runs a pretty tight ship and gives a first class service. If I was in the pooh and wanted saving, I know who I'd ring first.
Some peeps couldn't recognise a good thing if it bit them on the arse.