That would make sense, but I can’t find any info on these different types. I struggle to believe it’s only one specific manufacturer but maybe it’s a rare type? I’ll call dealer and ask.There are different types of CR2032 , it needs to be a high capacity type & you will see letters after the Cr2032 like "HC" or "EC". They have a higher amperage capability .
Depending what they are used for some devices won't work at all unless it's a HC \EC type.
I know because I had a jaguar car and tried several different makes and the voltage measured fine on them but they wouldn't open the car. Bought a HC type and it worked.
It could possibly be a fault with the bike but go to your dealer and they may even give you a new battery for the remote first to rule it out.