Lost all faith

[Mr Bean]

I never turned anything down and was just waiting for my new bike

I'm staggered that it got from you being offered another bike, you accepting their offer to all out warfare in a few weeks.

Or there was some confusion and they didn't offer it - nothing in writing if I remember correctly. Maybe the dealer made a mistake?

I found them reasonable when they changed my engine due to corrosion - here's why.

a) It was an approved bike - which specifically excludes corrosion.
b) I only had to send a few photo's.
c) Yes, I had to pay 50% of the labour costs - worth it in my mind for the benefit of a later engine/gearbox. 600 mile service included.
d) A fresh 2 year warranty, including corrosion!
e) It put back the next service requirement by 5,000 miles as one was due shortly before the change - they did confirm.

I approached them asking for help and acknowledging that I had no warranty claim, they responded in a way that you would hope. In this instance I can't fault them.

I would feel peeved if I had bought a new bike (no chance to road test beforehand), but it does sound as though you may be better off eating a bit of humble pie to get it sorted and enjoy it while you can.

Life is short.

 

[roamer]

Customer perception is a tricky one,
We all want to be safe, confident and valued by the seller
The issue you have is your oppinion is the bike may harm you, and the quality is not what you expected ,
and you wont be told otherwise, ideally you want a replacement ,
stating the magnitude of risk if it fails as you predict,
The seller and manufacturer are struggling to identify the quality issue which requires dissasembly, you dont want that,
They currently have no evidence at this point to know exactly what is causing your concern,
It may well be a valid issue,,
When the personal safety issue is mentioned they need to know exactly what is actually wrong, even if its slipped into the conversation, or a forum post,,
Regardless of your expertize they have a duty to identify /investigate this as you havent pinpointed the component or design issue either,
Their reasoning for repair or refund may be to make sure they can deliver what you expect,

As an example if someone said one of your show winning bikes you had sold could in their oppinion affect their personal safety',,,,,,,and you couldnt find an issue, what would you do as a seller,,
Not taking sides here,,
Roamer,

 

[Nice 'n' Fat]

Characteristic or fault ?

If it's a fault they can fix it. If it's a characteristic you're fucked. You either accept it or move on

I still can't find all these complaints of known gearbox issues on new bikes made by owners of LC's

 

[Warlord]

This'll be a 25 pager....

 

[Byronavitch]

Customer perception is a tricky one,
We all want to be safe, confident and valued by the seller
The issue you have is your oppinion is the bike may harm you, and the quality is not what you expected ,
and you wont be told otherwise, ideally you want a replacement ,
stating the magnitude of risk if it fails as you predict,
The seller and manufacturer are struggling to identify the quality issue which requires dissasembly, you dont want that,
They currently have no evidence at this point to know exactly what is causing your concern,
It may well be a valid issue,,
When the personal safety issue is mentioned they need to know exactly what is actually wrong, even if its slipped into the conversation, or a forum post,,
Regardless of your expertize they have a duty to identify /investigate this as you havent pinpointed the component or design issue either,
Their reasoning for repair or refund may be to make sure they can deliver what you expect,

As an example if someone said one of your show winning bikes you had sold could in their oppinion affect their personal safety',,,,,,,and you couldnt find an issue, what would you do as a seller,,
Not taking sides here,,
Roamer,

Well written

 

[cheesestraw19]

Easier said than done
I have back and neck problems and finding the right bike is difficult due to what i can and can't ride

You only see what is right on here but not my life

So whilst i don't care what you think, please carry on ...................

That chip on your shoulder can't be helping your bad back.

 

[littleade]

Have you taken legal advice on the following?

http://www.which.co.uk/consumer-rights/regulation/consumer-rights-act

Are BMW offering you anything less then you're legally entitled to? if not then your options are limited to what they are offering, especially if they are offering more than the are legally required to do.

I'm on another manufacturers forum and there are a number of common issues members are complaining about including corrosion and the manufacturers reply is basically we know about them but fcuk off we're not providing a remedy, which seems far short of BMWs attitude towards you?

it can't be any fun being in your situation but surely it's now time to move on? Good luck.

 

[Norfolk Tiger]

Wouldn't it be the case if legal action is taken that is against the supplying dealer?

 

[Warlord]

Wouldn't it be the case if legal action is taken that is against the supplying dealer?

Contract for Sale of Goods and Services is with the Dealer.

If on Finance you could take it up with them as they are an interested party (they technically own the vehicle).

If on Credit Card (any amount over £100), and didn't involve another company like Paypal, then you could use Section 75, and involve them for the whole purchase price.

You could call MCIA - Motorcycle Industry Association as they regulate the sale experience for new bikes and would arbitrate on your behalf.

You could call your Mum, who will always take your side and make you tea and cake.

Or write the whole sorry tale on here and drag it out to at least 25 pages of misery and do nothing else.

 

[Flaming T]

You could call your Mum, who will always take your side and make you tea and cake.

Or write the whole sorry tale on here and drag it out to at least 25 pages of misery and do nothing else.

genius....

 

[Nobby]

Love to meet you at Dent................I'll be the old fucking cumudgeon riding a black 1150 GSA, so you won't miss me in a crowd

"Reliable" black 1150 GSA

 

[MikeO]

Contract for Sale of Goods and Services is with the Dealer.

If on Finance you could take it up with them as they are an interested party (they technically own the vehicle).

If on Credit Card (any amount over £100), and didn't involve another company like Paypal, then you could use Section 75, and involve them for the whole purchase price.

You could call MCIA - Motorcycle Industry Association as they regulate the sale experience for new bikes and would arbitrate on your behalf.

You could call your Mum, who will always take your side and make you tea and cake.

Or write the whole sorry tale on here and drag it out to at least 25 pages of misery and do nothing else.

Best post yet

 

[Norfolk Tiger]

Contract for Sale of Goods and Services is with the Dealer.

As I thought

 

[WaterMonkey]

Contract for Sale of Goods and Services is with the Dealer.

If on Finance you could take it up with them as they are an interested party (they technically own the vehicle).

If on Credit Card (any amount over £100), and didn't involve another company like Paypal, then you could use Section 75, and involve them for the whole purchase price.

You could call MCIA - Motorcycle Industry Association as they regulate the sale experience for new bikes and would arbitrate on your behalf.

You could call your Mum, who will always take your side and make you tea and cake.

Or write the whole sorry tale on here and drag it out to at least 25 pages of misery and do nothing else.

Haha great post. Of course the easy option, after his mum is to call the dealer, apologise for spitting his dummy out and ask if they could replace the engine.

 

[madmechanic]

Looking at it from BMW point of view and after 38 years in the motor trade dealing with some customers is not possible.
They may well look at it , even if we give him a full refund and a brand new bike he will still complain and leave negative postings on forums so cut our losses
refund him and let him get a different make he may be happy with.
The GS is the biggest seller and with the amount sold there is always going to be complaints some people none others plenty its how you deal with the ones who complain and sometimes
believe me you cannot satisfy some people not matter what you do so take a loss and move on .
On the other hand how you complain makes a big difference to the end result never post complaints on forums till it has been resolved ,

 

[Stevebez]

After 9 pages (at time of writing) I am still not sure what exactly is wrong with the bike?

Will they replace the motor / drivetrain with new? If thats the issue....

That seems a decent outcome.... who cares about dvla engine number bollox... as long as bike runs fine ... who cares?

Would prefer that "repair" than a fix of the existing motor ...

Have to add here I have tested two bikes both 2017's one GSA and one GS ... similar mileage options. GS motor was noticeably rougher than the GSA? And GSAP more clunky ...

In the end a few ways to get what you want... i guess bmw figured no matter how nice they were you would moan publicly so decided to firm up.


Sent from my iPad using Tapatalk

 

[Jonno58]

Haha great post. Of course the easy option, after his mum is to call the dealer, apologise for spitting his dummy out and ask if they could replace the engine.

Really sorry you've experienced the let down with the bike Matt, (I genuinely mean that), could you get your mum to speak to Richard Heath?

 

[Davel]

Well when I eventually rejected a bike after twelve months and getting nowhere with the main dealer, it was Ben Perry who finally sorted the matter for me.

Yes I paid a contribution towards a replacement bike to cover the use on the then rejected bike but that was preferable to me at the time.

 

[WaterMonkey]

Really sorry you've experienced the let down with the bike Matt, (I genuinely mean that), could you get your mum to speak to Richard Heath?

I've just spat coffee everywhere!

 

[Warlord]

Really sorry you've experienced the let down with the bike Matt, (I genuinely mean that), could you get your mum to speak to Richard Heath?

I think his Mum should come on here, cos we think he's been a very naughty boy, see what she has to say..

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