I’ve heard that BMW have pulled out of M&P Swansea. Any news as my bike is due in for a service
M&P Swansea
- Thread starter Tyddewi
- Start date
Have you tried calling M&P ?
I obviously will tomorrow asap.
I thought it was just cardiff that was stopping the BMW stuff. there is another post somewhere on it.
Annoying, but I'm not surprised. Their hearts were never really in it. I travel to Cotswold for my BMW servicing now and have decided to do my Enfield servicing myself and hang the warranty. BMW should never have shafted Riders, that was a big mistake IMO.
BlueBird
Registered user
M&P will cease its relationship with BMW the end of March im told.
Unrealistic expectations from BMW and the owner being no mug has made them come to the decision that theres not enough money to be made to warrant the bullshit BMW foist upon them.
Good on M&P i say, emabarassing for BMW.
Unrealistic expectations from BMW and the owner being no mug has made them come to the decision that theres not enough money to be made to warrant the bullshit BMW foist upon them.
Good on M&P i say, emabarassing for BMW.
one point of view I suppose but post #4 is maybe more representative of the actuality. M&P's warehouse style of business is not compatible with the corporate style of BMW. The decision makers in both businesses must have had too much sherry when they convinced each other it was a good match.
As @RSInterloper says, they have leached customers to Cotswold in Cheltenham and the Bristol dealer as they are not providing the service owners and therefore the BMW mothership expects.
Not surprised-a few former dealers must have realised too
"Unrealistic expectations from BMW"?
Is it "unrealistic" for BMW owners (who are, after all, paying through the nose for the privilege) to expect a) a dedicated service check-in desk where the staff know the customers AND the bikes, and are not HD sellers with a part-time interest in other makes; b) similar specialism in the workshop itself, which is even more important; c) a "proper", well stocked, BMW sales area where, again, the sales people know the bikes and do not change every few weeks, and with a good stock of clothing and accessories. The set-up that Riders had in Cardiff for BMW compared to what M&P provided could not be more chalk and cheese.
I bought an RE Classic 350 from M&P about a year ago. These bikes have a 300 mile first service at which a valve check and adjust are mandatory according to RE. It was quite clear to me that M&P hadn't bothered to read the service requirements or, if they had, they just ignored them. All very well on a simple £4500 bike which you can put right yourself after their "service", but not on my £25000 BMW thank you very much.
Have you asked yourself why they no longer sell Moto Guzzi and Piaggio scooters?
Is it "unrealistic" for BMW owners (who are, after all, paying through the nose for the privilege) to expect a) a dedicated service check-in desk where the staff know the customers AND the bikes, and are not HD sellers with a part-time interest in other makes; b) similar specialism in the workshop itself, which is even more important; c) a "proper", well stocked, BMW sales area where, again, the sales people know the bikes and do not change every few weeks, and with a good stock of clothing and accessories. The set-up that Riders had in Cardiff for BMW compared to what M&P provided could not be more chalk and cheese.
I bought an RE Classic 350 from M&P about a year ago. These bikes have a 300 mile first service at which a valve check and adjust are mandatory according to RE. It was quite clear to me that M&P hadn't bothered to read the service requirements or, if they had, they just ignored them. All very well on a simple £4500 bike which you can put right yourself after their "service", but not on my £25000 BMW thank you very much.
Have you asked yourself why they no longer sell Moto Guzzi and Piaggio scooters?
BlueBird
Registered user
Ive had bmw in wales for 30 years been around all the dealers, we buy lots of bikes approx 2 each a year on average,we get what we want in terms of prices and customer service no problem, ill agree on the service side that its not what if could or should be,i and my friends are spoilt to a certain degree, but we are repeat customers as long as the deal they give is what we want. The times are changing, covid money is done, expect a centralisation of manufacturer facilitys. I suspect Dick Lovett would hand back the bike franchise in a heartbeat but keeps it because of the cars they will not get a penny of me thats for sure ill go to williams in manchester first.
Can only see completly motorcycles taking BMW in wales if anybody.
CM's modus operandi recently is to take over a going concern with an existing customer base or to add a brand to an existing shop. Most of the businesses have been where owners wanted to retire rather than firms on their knees. Neither of the ex Thunderroad bases are suited to a BMW addition. I would be surprised if Rob and James at Completely would want to take on new premises in the current economic climate and try to build up a business from scratch as a solus BMW dealer.
My R1250GS owning mate has just been told that M&P Swansea and Cardiff are no longer servicing BMWs and he has to go to either Bristol or Mid Wales Motorrad near Llanwrtyd Wells if he wants to retain the warranty.
I rather suspect BMW will lose another customer.
I rather suspect BMW will lose another customer.
there's also Cotswold Motorrad in Cheltenham. A very good dealership. They have picked up a lot of former M&P customers so book ahead as they are busy...
I think he should probably consider that a bonus. A good chance of better service almost everywhere by comparison.
BlueBird
Registered user
M&P handing back KTM im hearing, the rationalization continues.
Why is it embarrassing for BMW, its just a franchise, they come and go , another franchisee will step up to take the marque somewhere
It’s not M&P giving up BMW……
Apparently they will be moving from Gorseinon to a new “state of the art” premises somewhere in Swansea……
No more Harley Davidson at M&P from next week.
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