Aha! Great news. 
nuts! and I had a bright new fiver drying especially!Took the bike back to the dealers today, guess what.......faulty rear shock.
Now being replaced........ disappointed but also relieved !!
Sorry KennyC looks like I might keep it !!

Took the bike back to the dealers today, guess what.......faulty rear shock.
Now being replaced........ disappointed but also relieved !!
Sorry KennyC looks like I might keep it !!
Up-date : the dealer phoned me back after speaking to BMW. Apparently BMW said it is a software issue & not a fault with the actual shock. So they have done something with the software & recalibrated the shock, & apparently now it's fine !! The tech asked to ride it home tonight to give it a thorough road test, which seemed a good idea. Will get an update in the morning. Fingers crossed.
Just out of interest; how does one check that the ESA is working correctly? Is it just by changing the preload settings and making sure the rear shock moves accordingly? Or is it a trip to the dealers to get the diagnostics plugged in?
Regards
Rob C
The rain went away yesterday so I went out for a play.
Sitting with the engine running and standing astride the bike; when changing between solo, solo with luggage and two up I can feel the preload adjusting.
So I went riding up and down the same piece of road for a couple of hours (must have looked like a right nut case to those road workers who saw me pass them a dozen times). The road had different sufrace textures and was smooth in places, bumpy in places and rippled in places.
No matter the setting (Comfort, Normal or Sport) the ride felt exactly the same regardless of speed and riding style. Looks like a trip to the dealers in on the cards. The bike in still in warranty which is good news.
Regards
Rob C
Ok, so I went to the dealers on Saturday.
Bike plugged into the computer. No errors.
Mechanic went on a test ride. No issues. Said it was ok.
Several mechanics took turns to sit on the bike and bounce the suspension switching between Sport and Comfort settings. All said it felt about right.
Conclusion. BMW say the shock is ok. However, since I bought the bike from them in January it is still under warranty so they are going to attempt to put in a warranty claim. I say "attempt" because the unlimited mileage warranty only covers the shock upto 30,000 miles. Mine has 32k.
Will wait and see what BMW say in the next few weeks.
Not sure if I will ever get to the end of this story as I might have to sell the RT soon.
Regards
Rob C
Mine's a 2009 bike. Don't the 2010+ bikes have a modified ESA anyway? If so, BMW would just say I can feel the difference between the two bikes. The dealer told me a new shock is £1,100 so I am expecting BMW to say "computer says no".
If I do keep the bike and get fed up of the ride I'll be tempted to whip out the shock and replace it with a normal one.
Regards
Rob C