dariusp
Guest
I ordered a new 650GS back at the beginning of January and was told at the time that the release date for these wouldn't be until March 13th. As this is the first BMW I've bought, I thought I'd go directly to Park Lane: it's close to me and I felt that having a dealer was like adding a middle man - this was a wrong assumption.
While other dealers have had their bikes delievered and some customers have even received their bikes, I am informed that because Park Lane have their bikes delivered to a central location before the bike being shipped to the service center in Battersea to be made ready for me, they cannot even give me a date for when it'll be ready. The bike is 'due to arrive' at Battersea on Monday - only then will they give me a pick-up date.
For the last few weeks I have been trying to get a date to no avail. Last week, the salesman suggested that because Battersea were having an open day this weekend, Monday might be a better day for me to pick it up. When I said this was favouring prospective new customers over those who have put their money down, I was then told that actually the bike isn't even at Battersea and I can't even pick it up on Monday.
I have told Park Lane that when I upgrade (and I will!) it will not be with them.
I feel frustrated that BMW's internal processes seem to be more of a middle man than having a third party dealer, and that I seem to have had to coax all this information from them over time.
Meanwhile, I phones South London Motorcycles yesterday and they said they could get a bike on the road for me to pick up on Monday! Suffice to say, Park Lane won't let me cancel my order.
I was planning to get new boots, trousers and a helmet when I picked up my, but now I'm going to drive from Battersea directly to South London Motorcycles and buy them all there. The first of many sales Park Lane has lost from me.
Thanks to the forum for letting me rant - sometimes one needs to get these things off the chest (and my wife's really bored with it!)
In conclusion - in my opinion, don't use Park Lane dealership.
While other dealers have had their bikes delievered and some customers have even received their bikes, I am informed that because Park Lane have their bikes delivered to a central location before the bike being shipped to the service center in Battersea to be made ready for me, they cannot even give me a date for when it'll be ready. The bike is 'due to arrive' at Battersea on Monday - only then will they give me a pick-up date.
For the last few weeks I have been trying to get a date to no avail. Last week, the salesman suggested that because Battersea were having an open day this weekend, Monday might be a better day for me to pick it up. When I said this was favouring prospective new customers over those who have put their money down, I was then told that actually the bike isn't even at Battersea and I can't even pick it up on Monday.
I have told Park Lane that when I upgrade (and I will!) it will not be with them.
I feel frustrated that BMW's internal processes seem to be more of a middle man than having a third party dealer, and that I seem to have had to coax all this information from them over time.
Meanwhile, I phones South London Motorcycles yesterday and they said they could get a bike on the road for me to pick up on Monday! Suffice to say, Park Lane won't let me cancel my order.
I was planning to get new boots, trousers and a helmet when I picked up my, but now I'm going to drive from Battersea directly to South London Motorcycles and buy them all there. The first of many sales Park Lane has lost from me.
Thanks to the forum for letting me rant - sometimes one needs to get these things off the chest (and my wife's really bored with it!)
In conclusion - in my opinion, don't use Park Lane dealership.
