Already had a look on the forums.
...............and
Seems they're alone in their issues, you really do drink the BMW KoolAid
You just sold the best BMW you had
Officially rejected another bike .
- Thread starter DING-DONG
- Start date
- Status
...............and
Seems they're alone in their issues, you really do drink the BMW KoolAid
You just sold the best BMW you had
...............and
Seems they're alone in their issues, you really do drink the BMW KoolAid
You just sold the best BMW you had
Lol, If you believe that forum posts tell you everything you need to know about a particular bike, you would never want to buy one. Doesn't matter which bike/brand, most posts are about something negative. Most of the time when I read posts about the bikes I own, I figure the posters either don't understand what they're complaining about or they're Trolls just looking to start some shit.
WindyChuffer
Registered user
Push hard. Very hard. You will get a replacement bike for zero cost.
I gave them 15mts to sort mine.
I didn't pressure them,just asked them to let me know when a fix for the clutch was sorted.
I get a call some mts ago to advise me a fix is sorted and to take my bike in.
Take my bike in and they fit an upgraded clutch pushrod,told it will take 500mls to notice any difference but they where unable to tell me why it would take 500mls.
No difference after 500mls.
So after 14mts I'm getting a bit fed up and start to make some noise.
BMW customer services are unwilling to confirm that they are still working toward a fix for the clutch.
I try to negotiate a price to change for a 2015 model,said I was willing to pay they wanted £4,600.
Get a call from the dealer to inform me that a fix is finally available. What's the fix I say ?
A new engine and gearbox they say
I've taken my money elsewhere.
Steve
I didn't pressure them,just asked them to let me know when a fix for the clutch was sorted.
I get a call some mts ago to advise me a fix is sorted and to take my bike in.
Take my bike in and they fit an upgraded clutch pushrod,told it will take 500mls to notice any difference but they where unable to tell me why it would take 500mls.
No difference after 500mls.
So after 14mts I'm getting a bit fed up and start to make some noise.
BMW customer services are unwilling to confirm that they are still working toward a fix for the clutch.
I try to negotiate a price to change for a 2015 model,said I was willing to pay they wanted £4,600.
Get a call from the dealer to inform me that a fix is finally available. What's the fix I say ?
A new engine and gearbox they say
I've taken my money elsewhere.
Steve
Yep, I agree. It wasn't an easy decision to make.
Best advice so far, on this thread
I too recon you will regret selling the MM, better than money in the bank ..
Tbh, I'd love a GSA (a 50mm lowered version tho) but the issues I've had, and I've seen a members bike i fitted some bars to with a corroded engine within 2400 miles, so to say I'm put off is an understatement and i really don't want to be in this situation again and again.
It was serviced (6k) at the same time they carried out the warranty work, however what good is new oil in a fubar engine ! However I'm sure there not going to charge me !
Andrew @ Benhams is on my side, tis BMW not playing the game now, to save solicitors costs I'd up my offer but im not going to 2k, and i rather not have a gs if i can avoid it.
S1000r is no good for me i struggle to control my inner demons and I've done naked's with better spec for less.
Never mind hopefully ill be sitting on a beach tomorrow, or the plane will get blown out the sky by some cuntard with a BMW rocket
Troppo
Bemused observer
Option 1.
Captain Beaky
Registered user
Ok here's my view.
You have paid a lot of money for the BMW experience.
What you have had has been a string of failures, culminating in your second bike engine terminating itself.
BMW will not give you a refund - you have had some use of the motorcycle, so it would be a very difficult thing to get.
But what you paid for was a brand new motorcycle, not a freshly rebuilt motorcycle on its second engine. Such a motorcycle would get less money second hand - the new engine will breed suspicion for any prospective private buyer. Only a dealer could get top money for this bike.
So either BMW should consider some compensation for this, to issue you with a new bike. Remember, you paid for a new bike, not a newly rebuilt 6 month old bike.
When my bike failed, it quickly became obvious that the dealer had done as much as they could, and BMW customer service denied that it was anything to do with them.
Rather than prolong any to and fro discussion, I wrote direct to the MD of BMW group UK - I went straight to the top.
I was polite, but stated calmly and clearly exactly what happened ( my camchain broke), In your case, explain what happened and when. And while the problems are to be expected, you are not happy that you will end up with an bike that is no longer new, but rebuilt.
In any letter to the HQ, keep your cool, be very calm, and don't rant. It might make you feel good, but won't help your case. Be clear what you want ( and make sure it is attainable and reasonable), for example, a new 2014 bike would be reasonable. A refund, probably not, because you have done some mileage...
Don't even start on the "if I pay £1000 more to upgrade..." lark, doing so will only show that you aren't really serious. A serious position is that you bought a new bike, not a rebuilt one - so it is reasonable to ask for a replacement - not a second hand one, but a new BMW - this was, after all, what I paid for.
If this replacement happens to be a 2015 machine, so be it, but if they find you a 2014 model, that's not a bad result, and is one worth taking.
Swapping to another model is a possibility - you have to ask yourself what you really want, and what would be the best option for you.
Personally, I think the LC is a cracking bike, so I'll give it another chance, but it sounds like you are fed up, so I would understand if you wanted out.
Perhaps you should think about the cheapest way out - this could be pushing for a new bike, and sell it straight away ( yes, at a bit of a loss, but it could be the best of a bad bunch of options) but don't let on to BMW that this is your plan, or they will not play ball. Best play would be to say that the GS is your life's dream to own, and you really want to have your confidence in the bike restored, but at the moment, this confidence is in tatters, and you ask BMW to resore this.
P M me if you want any more info...
You have paid a lot of money for the BMW experience.
What you have had has been a string of failures, culminating in your second bike engine terminating itself.
BMW will not give you a refund - you have had some use of the motorcycle, so it would be a very difficult thing to get.
But what you paid for was a brand new motorcycle, not a freshly rebuilt motorcycle on its second engine. Such a motorcycle would get less money second hand - the new engine will breed suspicion for any prospective private buyer. Only a dealer could get top money for this bike.
So either BMW should consider some compensation for this, to issue you with a new bike. Remember, you paid for a new bike, not a newly rebuilt 6 month old bike.
When my bike failed, it quickly became obvious that the dealer had done as much as they could, and BMW customer service denied that it was anything to do with them.
Rather than prolong any to and fro discussion, I wrote direct to the MD of BMW group UK - I went straight to the top.
I was polite, but stated calmly and clearly exactly what happened ( my camchain broke), In your case, explain what happened and when. And while the problems are to be expected, you are not happy that you will end up with an bike that is no longer new, but rebuilt.
In any letter to the HQ, keep your cool, be very calm, and don't rant. It might make you feel good, but won't help your case. Be clear what you want ( and make sure it is attainable and reasonable), for example, a new 2014 bike would be reasonable. A refund, probably not, because you have done some mileage...
Don't even start on the "if I pay £1000 more to upgrade..." lark, doing so will only show that you aren't really serious. A serious position is that you bought a new bike, not a rebuilt one - so it is reasonable to ask for a replacement - not a second hand one, but a new BMW - this was, after all, what I paid for.
If this replacement happens to be a 2015 machine, so be it, but if they find you a 2014 model, that's not a bad result, and is one worth taking.
Swapping to another model is a possibility - you have to ask yourself what you really want, and what would be the best option for you.
Personally, I think the LC is a cracking bike, so I'll give it another chance, but it sounds like you are fed up, so I would understand if you wanted out.
Perhaps you should think about the cheapest way out - this could be pushing for a new bike, and sell it straight away ( yes, at a bit of a loss, but it could be the best of a bad bunch of options) but don't let on to BMW that this is your plan, or they will not play ball. Best play would be to say that the GS is your life's dream to own, and you really want to have your confidence in the bike restored, but at the moment, this confidence is in tatters, and you ask BMW to resore this.
P M me if you want any more info...
Captain Beaky
Registered user
I take it the bike has done 4000 miles.
This is summarised as "some considerable distance" by the dealer - who needs to be re calibrated in Hughes matter.
To characterise this failure more realistically - this is infant mortality - the bike should be expected to cover 100,000 miles without major mechanical upset - so this isn't wear and tear - it's infant mortality or "breaking - in" failure where a component has failed during bedding in, and never started it's normal wear life.
This is summarised as "some considerable distance" by the dealer - who needs to be re calibrated in Hughes matter.
To characterise this failure more realistically - this is infant mortality - the bike should be expected to cover 100,000 miles without major mechanical upset - so this isn't wear and tear - it's infant mortality or "breaking - in" failure where a component has failed during bedding in, and never started it's normal wear life.
Option One - The first option to consider, and our legal obligation in such circumstances, is for us to fix your bike. It’s unfortunate that a repair is necessary, however, as with any product and particularly with a complex mechanical product such as a motorcycle, you should be mindful that faults can and do occur. It’s for this reason that a comprehensive warranty is provided by BMW. We will fit a new factory sealed engine to your bike at no cost to you under the terms of the warranty.
Option Two - As a gesture of goodwill by Benham and BMW, we can supply a new 2015 model year bike at a cost to change of £2,000 payable by you. This offer is time-limited and will expire on 25/08/2014, so please do not delay if you decide this route.
My penny's worth...
If you wait for a 2015 bike I'm sure up it'll be a better machine, BMW are getting a shite name on corrosion & faults, & they would be stupid not to be taking steps to correct this, they are slowly pissing their core customers off..
The dealers will out a new engine in & resell your bike, poss get £12k in showroom (if they're lucky) so a £1500 contribution from you would get u a nice new bike (if u want it) personally I would jump at it..
Then again a new sealed engine unit wouldn't (in my opinion) be such a bad thing, but surely a goodwill gesture for inconvenience might be in the offering...
If you wanted a GSA, might be the time to make a deal, personally I like my nimble GS WC at the moment..
Good luck..
Option Two - As a gesture of goodwill by Benham and BMW, we can supply a new 2015 model year bike at a cost to change of £2,000 payable by you. This offer is time-limited and will expire on 25/08/2014, so please do not delay if you decide this route.
My penny's worth...
If you wait for a 2015 bike I'm sure up it'll be a better machine, BMW are getting a shite name on corrosion & faults, & they would be stupid not to be taking steps to correct this, they are slowly pissing their core customers off..
The dealers will out a new engine in & resell your bike, poss get £12k in showroom (if they're lucky) so a £1500 contribution from you would get u a nice new bike (if u want it) personally I would jump at it..
Then again a new sealed engine unit wouldn't (in my opinion) be such a bad thing, but surely a goodwill gesture for inconvenience might be in the offering...
If you wanted a GSA, might be the time to make a deal, personally I like my nimble GS WC at the moment..
Good luck..
ding dong, captain beaky offers sound advice and what sounds like the best course of action, push for a new replacement at no or as little cost to you as possible, keep or sell on the replacement as you see fit, Fanum also offers good advice regarding closing the thread before it turns into a bun fight
Bigtrucknuts
Registered user
Be resonable.
To be fair to the dealer they didn't build the thing. So from their point of view they are just trying to sort out a problem that they did not create. Ok that's part of being a dealer but still.
So £2000 for a new bike is as far as the dealer can go without a significant cost to them. What they are doing is supplying a new bike at cost. Depreciation on your bike over the first year will account for most if not all of the £2000 and if yours has miles on it and signs of use then £2000 wouldn't cover it.
If it was me and I had £2000 kicking around Id take the new bike. Look at it this way you wouldn't be spending another £2000 your bike has probably lost more than that in its first year. So you have already spent that money. What you get is a new bike again. The down side is that you get another hit from the first year of depreciation.
By the by wile I understand beackys point at the time the bike developed this problem it was no longer a new bike but one that is a year old and has travelled some considerable distance.
To be fair to the dealer they didn't build the thing. So from their point of view they are just trying to sort out a problem that they did not create. Ok that's part of being a dealer but still.
So £2000 for a new bike is as far as the dealer can go without a significant cost to them. What they are doing is supplying a new bike at cost. Depreciation on your bike over the first year will account for most if not all of the £2000 and if yours has miles on it and signs of use then £2000 wouldn't cover it.
If it was me and I had £2000 kicking around Id take the new bike. Look at it this way you wouldn't be spending another £2000 your bike has probably lost more than that in its first year. So you have already spent that money. What you get is a new bike again. The down side is that you get another hit from the first year of depreciation.
By the by wile I understand beackys point at the time the bike developed this problem it was no longer a new bike but one that is a year old and has travelled some considerable distance.
Titto
Registered user
It doesnt really matter what we think, ultimately the sales of goods act is the only threat.
Going by that, and the legal advice I had was that;
A) You have to let the manufacturer attempt to rectify the issue
B) You have to work with them on that (read that as maybe it will take a couple of attempts to fix / rectify)
C) If the issues cannot be rectified to satisfaction, then all the manufacturer is legally obliged to do is to replace your machine with a like for like one; - ie: another same spec bike with ~4000 miles on it.
IF the manufacturer doesnt do any of the above, then I was informed to get back in touch with the solicitors and they would start legal proceedings.
DING DONG already knows this, but I ended up paying a small amount to secure a new 2014 spec bike with a couple of extra bits on that I did not have originally. Mine was 12 months old with 4000 miles on it, tyres 3/4's of the way through their life etc. Despite paying a small amount, I also regained some of that though compensation with BMW customer services. All is now well.
So, it can be done.
BUT If this were me though, I would look at seeing what a solicitor can do now as this IS the replacement bike for your ORIGINAL complaint. A solicitor in this field would be able to tell you what your best options are based on what you have currently been offered.
Good luck mate.
Going by that, and the legal advice I had was that;
A) You have to let the manufacturer attempt to rectify the issue
B) You have to work with them on that (read that as maybe it will take a couple of attempts to fix / rectify)
C) If the issues cannot be rectified to satisfaction, then all the manufacturer is legally obliged to do is to replace your machine with a like for like one; - ie: another same spec bike with ~4000 miles on it.
IF the manufacturer doesnt do any of the above, then I was informed to get back in touch with the solicitors and they would start legal proceedings.
DING DONG already knows this, but I ended up paying a small amount to secure a new 2014 spec bike with a couple of extra bits on that I did not have originally. Mine was 12 months old with 4000 miles on it, tyres 3/4's of the way through their life etc. Despite paying a small amount, I also regained some of that though compensation with BMW customer services. All is now well.
So, it can be done.
BUT If this were me though, I would look at seeing what a solicitor can do now as this IS the replacement bike for your ORIGINAL complaint. A solicitor in this field would be able to tell you what your best options are based on what you have currently been offered.
Good luck mate.
Most dealers will tell you that once you drive/ride your vehicle off the forecourt you have effectively lost the cost of the VAT applicable in depreciation alone. If the OP's bike is a TE Spec GS then (if true) there's £2800 he's lost on the first 100 yards. I'm not sure if anyone has cost of ownership figures for this bike but my guess is that 50 pence per mile won't be far off the mark. If BMW via the dealer were to supply a new bike FOC then that would be classed as betterment which I something that unfortunately a consumer is not legally entitled to.
To me Option 1 seems the best bet then again it's not my bike and it appears that others here who have had issues with their WC GS's have been able to achieve more through patience and perseverance
Best of luck
To me Option 1 seems the best bet then again it's not my bike and it appears that others here who have had issues with their WC GS's have been able to achieve more through patience and perseverance
Best of luck
I'd like to thank you all for the positive comments, you all give me fuel for the fire and a lot to think about and a lot of common sense .
I'm going to LOCK the thread before it gets messy and try to come to some arrangement with the dealer and see how it pans out in the nxt day.
I will report back once sorted.
I'm going to LOCK the thread before it gets messy and try to come to some arrangement with the dealer and see how it pans out in the nxt day.
I will report back once sorted.
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