You've heard the one about the vacuum cleaners?
The sales person became concerned when a particular customer was regularly buying vacuum cleaners...
"Didn't you buy a vxz vacuum from us 14 month ago?"
"Yes."
"Why are you buying another one?"
"Because it doesn't work anymore."
"What is wrong?" Does it make a noise?"
"It makes a very loud noise. But it does not suck."
"Have you tried removing the dust bag and operating without that bit?"
"Dust bag?"
"Yes the bag that collects all the dust."
"What bag?"
"The one that you remove to throw out the dust."
"I don't know what you’re talking about. I just want a new vacuum cleaner."
Later - sales person to boss
"This stupid customer came in for another vacuum cleaner, turns out she did not know that you have to clean out the dust to keep them working."
"Mrs. Fhsadfk?"
"Yes. That is her."
"Pity she has been a good customer. We have been on the verge of loosing someone. I am afraid you’re sacked. Pick up your stuff and go."
"What?"
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Read through this on heated grips. Might give you some ideas.