Magnum next time you are over if possible pop into Bahnstormers and see what they are all about
i bought my GSA from them just over 2 years ago - i actually live forty miles from them so a round trip clocks up 80 miles everytime
they have done my 600 6k 12k 18k 24k and a few warranty issues faultlessly.
they have made it quite difficult for me to let another dealer take over the services even though there are a couple of much closer dealers.
Truthfull reason for this is they are very very different from other BMW Car / Bike dealers that i have visited - main thing for me is they never hastle you - but are there always if req without the big push
the team are a good laugh - very friendly and when you need that extra help they have pulled out all the stops to resolve problems for me, that a few other dealers wouldnt even entertain
We all have our own ideas about whats right and wrong but i feel your thoughts on this dealer are way off the mark, the reason Paul wants to keep the sale local shouldnt be a starting point to knock this excellent dealer - turn up one day un-announced and write on this thread what you actually found