Photobucket problem

[Aidan1150]

I am using Firefox 3.0.11 here at work but am unable to see any images on this site that are hosted on Photobucket.

I have a tab on my Bookmarks Toolbar which takes me straight to the login page for my Photobucket account (Pro account) but when I click on it I end up at this address

http://searchportal.information.com/?a_id=86034&domainname=photobucket.com

I have tried Googling for Photobucket then clicking a relevant link, but still end up at the address above.

Even tried typing Photobucket into IE, but with the same result. I ended up at the address above again.

Any ideas as to what is wrong, or what I'm doing/have done wrong?

TIA

 

[Aidan1150]

I have done a system restore this morning to no avail, then I downloaded Firefox 3.5 but that didn't fix it either. We don't have web filtering or monitoring here at work, so that's not the problem wither.

 

[Clive]

Where does

http://209.17.66.11

take you?

 

[Aidan1150]

Where does

http://209.17.66.11

take you?

It takes me to this page Clive.

 

[Aidan1150]

But when I enter my login details I get taken to to the page I mentioned above which is blank.

 

[Deleted account 220427002]

looks like a mobile version of the site

 

[Clive]

You could try
http://209.17.66.11/login

or maybe your ISPs DNS is shagged - try changing your DNS settings to something else e.g. OpenDns servers 208.67.222.222 and 208.67.220.220

 

[Aidan1150]

Sorry Clive, but you have lost me there.

If it makes any difference, I have no problems logging into any other sites.

 

[Clive]

What IP address do you get in a command prompt (Run as Administrator)...

ping www.photobucket.com



from the same command prompt try...

ipconfig /flushdns

 

[Clive]

Hmm, google is throwing up a lot of results from
"searchportal.information.com browser hijack"

have you done a recent virus/spyware scan?

 

[Deleted account 220427002]

Clive, step back... Steptoe will be along in a moment

 

[Aidan1150]

Hmm, google is throwing up a lot of results from
"searchportal.information.com browser hijack"

have you done a recent virus/spyware scan?

I haven't Clive as the AV is on the work server, but I will do a spyware scan.

Thank-you.

 

[Aidan1150]

Well, I have run a spyware scan Clive and a few items were found which have now been quarantined and removed from my machine.

The problem however, persists.

I think I'll do a scan with Trend Micro and see if that throws anything up.

 

[Aidan1150]

I scanned with Trend Micro Housecall and ran another malware scan too but still have the same problem.

Another guy in the office tried to log into Photobucket from his PC with the same result, which leads me to think that it's a problem with their site and not our PC's.

Unless of course they are both suffering from the same thing which could be resident on our server?

 

[Fanum]

Could well be that there's a rule in the system that bars viewing pics from that site Aidan.....there are some pretty dodgy pics on there (Not yours, obviously.....you're far to innocent for that sort of thing )

Check in the settings of your firewall and AV software...depends which one you use where they'll be but in general, opening it up from the tooltray and having a root around may find a reference to it

 

[Aidan1150]

It worked perfectly until yesterday though Bill.

 

[Clive]

I scanned with Trend Micro Housecall and ran another malware scan too but still have the same problem.

Another guy in the office tried to log into Photobucket from his PC with the same result, which leads me to think that it's a problem with their site and not our PC's.

Unless of course they are both suffering from the same thing which could be resident on our server?

Neither should be going anywhere near "information.com" - most likely a DNS problem - hence me wondering about the results of the ping and flushdns etc

In network settings where you specify DHCP Automatic (I presume) - try setting the DNS from automatic to one of the OpenDNS ip addresses.

Otherwise wait till you get home and try from there

 

[Fanum]

It worked perfectly until yesterday though Bill.

Who's the sysadmin in the office?
It only takes one right click and a tick in a box to bar images from a particular site.....might be worth asking

 

[Clive]

It only takes one right click and a tick in a box to bar images from a particular site.....might be worth asking

I think it is because xxx.photobucket.com is not resolving to the correct IP address and therefore the image.jpg url is ending up trying to point to a file on information.com, which doesn't exist there.