Poor collection experience

[Santa-2512]

Prehaps the following statement would have helped immensely

"Please could you fill the tank with fuel before I collect it "

Did you not raise the issues with the dealer before leaving ??

Hate to say it , dirty hmm low fuel - its your responsibility as a rider, to make sure your bike is good to ride

so pre ride checks from your side zero!

 

[GrumpyNortherner]

The oil and cleaning issues yes. The 0 range presumably is the bike counting up from zero when it hits zero not the actual range so I could maybe forgive that as it wasn't on reserve when you took it and there is no fuel gauge. Doesn't sound great overall.

 

[Neil W]

Hi All,

I'm disappointed to report that I had a crap collection experience of a 2026, 2000 mile R12 G/S on Saturday from a mai. dealer. I will post the email that I have just sent the dealer but would be interested to hear your thoughts / comments. I'm not sure of the rules on here so won't name the dealer.

Hi XXXX,

It was the most interesting ride for all the wrong reasons. After leaving the dealership I rode straight up to the xxx to get home and about half a mile after joining the xxx the fuel warning light came on and said I had zero miles of range , I’d covered less than 4 miles since collecting the bike. As the bike wan’t familiar to me I genuinely had no idea whether it genuinely had zero miles of range or had a reserve capacity so I slowed right down and came off at the next junction to check my phone for the nearest petrol station and rode there as slowly as possible waiting to run out. It was a shit situation.

To be completely frank, I’m not sure how to feel about all of this. You had 2 weeks since we agreed the deal to prep the bike and I’d already made it very clear in my email to you that I was disappointed that the bike was dirty when I first saw it.

Two weeks to the day later, the bike had been ‘cleaned’ by someone who clearly didn’t care, it was still grubby everywhere. See the photos below, it was dry when I rode home so this was all on the bike when I collected it.

The oil was not only low, it was not even showing at the bottom of the sight glass, even accounting for the engine not being warm, it was still too low hence your workshop needed to top it up.

Then I have to deal with the potentially dangerous situation of a fuel warning light on a dual carriageway with no hard shoulder less than 4 miles from leaving the dealership.

I don’t want to be writing this email, I really enjoyed meeting you and want to maintain a relationship but my abiding thought is that this feels like a ’trade’ sale. I know fuel has gone up but surely you could have ensured it had half a tank.

I could go on but hopefully my point has landed, I will leave this with you to decide what, if anything, your are prepared to do as a gesture to show that you agree that this wasn’t how my experience should have been. (PS I don't want a free valet, I will clean the bike myself)

I can’t get past the irony that my R1300GSA that I traded in to you was immaculately clean, the oil was on maximum and it had over 100 miles of fuel range left in it.

Regards

Never bought a bike from a dealer (new or secondhand ) that didn't have a full tank of fuel , similarly I would expect a new or used bike to be as clean as is possible.
Similarly the oil level on any bike sold by a dealer (especially a main dealer ) should be spot on , it makes you wonder what else has not been checked over ie brake pads
Did buy a Passat from a used VW specialist and it ran out of petrol before the first fuel station , rang them and they came out with a jerry can of fuel and then followed me to the next filling station and filled the tank brim full at their expense

 

[zoltan]

I don’t want to be writing this email, I really enjoyed meeting you and want to maintain a relationship but my abiding thought is that this feels like a ’trade’ sale.

Here is the problem. It is a transaction like any other transaction, the dealer is not your girlfriend. You are a sell a score. That' it.
Picked up a car on Sat, big ticket. Bird shit all over. I insisted they clean it up. Manuals which were suposed to be present, one was missing. In the boot the old price sign was still present? Some people don't give a shit, hence the dealers act accordingly.
Copy in BMW UK, Google review, FB, Instagram review. Fck them.

 

[karlp]

Aways had a good experience when getting a bike.

My thoughts.

Bike dirty on collection - does not bode well and gives a ‘good’ impression of the dealership.

Low oil - should have been checked by the dealer - what else have they ‘missed’

Low fuel - tells me the rest about the dealership

I would not be getting another bike from them and would definitely would not be taking my bike there for a service

 

[Nice 'n' Fat]

Realistic is the correct word. It’s a bike not an ornament. I’ve since had a small warranty issue and it has been sorted out quickly and to my satisfaction whilst the bike was in for a service. They did give it a wash but I wouldn’t have been bothered if they hadn’t. I don’t tend to clean it much myself.
The OP moaning about his new bike being slightly low on oil but not being bothered that the one he was trading in was over full smacks of double standards a bit.

OK, so do you think it would be considered to be 'realistic' to have have your new to you bike presented not only clean, but with some fuel in it and the icing on the cake, some oil in the engine

There are such things as Dealer Standards and IMO, the dealer has failed where the OP is concerned

 

[glenn2926]

OK, so do you think it would be considered to be 'realistic' to have have your new to you bike presented not only clean, but with some fuel in it and the icing on the cake, some oil in the engine

There are such things as Dealer Standards and IMO, the dealer has failed where the OP is concerned

I have always needed to go straight to a fuel station to fill up whatever vehicle I’ve bought. I bought my 2022 R1250 GSA just over a year ago and rode straight to the filling station to fill it up. Clean? I probably wouldn’t notice unless it was very dirty. The oil, they topped it up for him. What more could they do? Just why you and the OP think the dealer should pay for the buyers fuel I really don’t know. I’ve never known a dealer pay for fuel. Surely that’s the owners job.

 

[Nice 'n' Fat]

I have always needed to go straight to a fuel station to fill up whatever vehicle I’ve bought. I bought my 2022 R1250 GSA just over a year ago and rode straight to the filling station to fill it up. Clean? I probably wouldn’t notice unless it was very dirty. The oil, they topped it up for him. What more could they do? Just why you and the OP think the dealer should pay for the buyers fuel I really don’t know. I’ve never known a dealer pay for fuel. Surely that’s the owners job.

Lack of oil, lack of fuel and a dirty bike shows the dealer's standards are lacking

You may be happy with that, but I think you will find that you are relatively unique in that respect

 

[Scubaregs]

I have a feeling someeone commenting on this post works for the unamed main dealer........

 

[Neil W]

I have always needed to go straight to a fuel station to fill up whatever vehicle I’ve bought. I bought my 2022 R1250 GSA just over a year ago and rode straight to the filling station to fill it up. Clean? I probably wouldn’t notice unless it was very dirty. The oil, they topped it up for him. What more could they do? Just why you and the OP think the dealer should pay for the buyers fuel I really don’t know. I’ve never known a dealer pay for fuel. Surely that’s the owners job.

FFS it is not for the customer to find out that the bike he has just bought needs oil before he rides away , that is probably the main part of the sales preparation of any vehicle .

If it is as appears an Approved Used BMW sold through the BMW dealerships then said dealership wants a proper kick up the arse for their lackadaisical approach towards preparation of the vehicle

 

[Wapping]

I have a feeling someeone commenting on this post works for the unamed main dealer........

 

[peepingtom]

I have a feeling someeone commenting on this post works for the unamed main dealer........

or just likes arguing for the sake of it

 

[Nice 'n' Fat]

 

[Matty589]

or just likes arguing for the sake of it

Oh no he doesn… sorry, it’s not quite December!

 

[karlp]

I have always needed to go straight to a fuel station to fill up whatever vehicle I’ve bought. I bought my 2022 R1250 GSA just over a year ago and rode straight to the filling station to fill it up. Clean? I probably wouldn’t notice unless it was very dirty. The oil, they topped it up for him. What more could they do? Just why you and the OP think the dealer should pay for the buyers fuel I really don’t know. I’ve never known a dealer pay for fuel. Surely that’s the owners job.

EVERY bike I have bought has come with the tank filled to about 90% and cleaned.

It is called customer service and presentation.

What more could they do? - at least check the bike over before presenting it to the customer.

What if a bolt was loose?
You will be saying next - that if the chain was loose - the customer should adjust it before he/she rides off.

A dealer would factor the fuel into the deal -£10-£15 is nothing on a £16,000 bike.