We as a retailer I think are going to go down the route of not actively selling Rukka jackets & trousers. We'll serve people if they want Rukka gear, and whilst the product itself is quite excellent in most circumstances (hence how they got to where they are today) - if there's a problem, and trust me we get a huge proportion of problems with Rukka compared to other brands - it's a nightmare to deal with.
Rukka Warranties are sent off to Rukka in most circumstances, meaning you'll be without it for 6 weeks plus, and whilst you might get a loan garment in the meantime, there's so many rules around this it kind of gets ridiculous.
I was at a dealer meeting on Tuesday this week, speaking to the guys at Dane. Their products seem as good or if not potentially better than Rukka (although they don't have the extensive range) however their warranties are dealt with in such a better way. The pricing is slightly cheaper than Rukka and in all honesty, it seems like it's going to be a much better experience for the customer long term.
In fairness, they only offer a 2 year warranty, but if anything is going to go wrong with the jacket - it'll be within the first 2 years with the kind of hard use this type of product is going to receive.
With this warranty on the cuffs, the problem is most likely exposed velcro on gloves which has scratched away at the material so in fairness, no fault of Rukka's and wouldn't be classed as warranty. Now for me this is quite normal and I'd expect them to reject the warranty in this particular circumstance however for me where they let themselves down is they'd then void the warranty on the whole jacket... because you've had the sleeve repaired... so if you had a zip fault later down the liner you've got yourself a problem, which is WILD. I do'nt know if that's Rukka's stance, or Tranams stance, but their returns team is particularly brutal and seems to lack some common sense at times.
We've been an avid Rukka supporter for years, and I think many people are moving away from the brand for these silly reasons, something which could be dealt with so so much better with good duty of care and understanding from the sipporting distributor.
There's plenty of alternatives out there on the market for premium motorcycle clothing. Dane, Klim, Held, Revit and many more.... Rukka/Tranam need to be careful going forwards as it'll just lead people to spend their money elsewhere.
Rukka Warranties are sent off to Rukka in most circumstances, meaning you'll be without it for 6 weeks plus, and whilst you might get a loan garment in the meantime, there's so many rules around this it kind of gets ridiculous.
I was at a dealer meeting on Tuesday this week, speaking to the guys at Dane. Their products seem as good or if not potentially better than Rukka (although they don't have the extensive range) however their warranties are dealt with in such a better way. The pricing is slightly cheaper than Rukka and in all honesty, it seems like it's going to be a much better experience for the customer long term.
In fairness, they only offer a 2 year warranty, but if anything is going to go wrong with the jacket - it'll be within the first 2 years with the kind of hard use this type of product is going to receive.
With this warranty on the cuffs, the problem is most likely exposed velcro on gloves which has scratched away at the material so in fairness, no fault of Rukka's and wouldn't be classed as warranty. Now for me this is quite normal and I'd expect them to reject the warranty in this particular circumstance however for me where they let themselves down is they'd then void the warranty on the whole jacket... because you've had the sleeve repaired... so if you had a zip fault later down the liner you've got yourself a problem, which is WILD. I do'nt know if that's Rukka's stance, or Tranams stance, but their returns team is particularly brutal and seems to lack some common sense at times.
We've been an avid Rukka supporter for years, and I think many people are moving away from the brand for these silly reasons, something which could be dealt with so so much better with good duty of care and understanding from the sipporting distributor.
There's plenty of alternatives out there on the market for premium motorcycle clothing. Dane, Klim, Held, Revit and many more.... Rukka/Tranam need to be careful going forwards as it'll just lead people to spend their money elsewhere.
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