Shaft drive recall

Rockeye

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Good evening all

Could I pick your brains re my 2016 GSA? It has just hit 36K miles so I called in at my local BMW dealer to enquire about having it changed as believed it was free of charge.

The dealer told me it was only free if combined with a service? -can anyone confirm this is true as I`m cautious of them trying to make money out of it, any help or advice would be very much appreciated.
 
No, it is not true but it makes sense if you do not have any problems now.

Technically, it is not due until 60,000km or 37,500 miles.

I am aware of one R1200RS rider who does his own servicing who booked in just to have the shaft inspection. He is in Scotland.

I had mine done, 2016 R1200RS, in Rybrook/Sytner in Shrewsbury last May. Service was due on time at 34.500 miles and it passed the inspection but they fitted a new one anyway as I would go past the mileage before the next service.
 
Thank you for all your replies, much appreciated, as I suspected the dealer may be trying to generate income I`ll get in touch with him and get it booked in hopefully for free.
 
I'm going to wait for mine to fail and they can replace it at their cost and inconvenience.
 
Wait until you hit 37500 miles and then you'll have the right to get new driveshaft, no question asked. If your dealer is trying to full you, go to another dealer. I'm sure someone here will provide printed document from BMW where they explain that.
 
bosnjo said:
Don't even think of that. If it fails on higher speed, it may kill you.
Click to expand...
Had a gearbox seize once before at 70 mph. A long skid until I pulled the clutch and coasted to a stop.
 
The only reason that BMW is offering free replacement driveshafts is because the bikes were advertised as having maintenance free shafts and there was no regular maintenance of the shft in the maintenance schedule. This proved to be wishful thinking. Owners were to receive a letter advising them of the changes.

BMW announced the retroactive change in the maintenance schedule in October 2023. After that date anyone purchasing a 2024 model was supposed to be advised that the driveshaft was a wear item requiring periodic maintenance. That being the case those owners are not subject to the free driveshaft offer.
 
Having acquired a 2015 GSA with full dealer history, including a shaft inspection at 31k miles, I was under the impression that it was due a new shaft at 37000 miles or thereabouts. Paperwork supplied with the bike also confirmed this. Sooooo….I rang the local dealer, and was told that his manager had told him that this wasn’t the case, so no joy there. Next, I phoned the second closest dealer, had to leave my number, but after two days nobody had phoned me back! Then I tried the supplying dealer in Hampshire, who seemed very friendly, the the ‘right’ person failed to ring me to arrange anything! So I then phoned another, highly recommended dealer 75 miles from my home, spoke to a very friendly operative, but only received a call back three days later! By this time, and fast running out of ideas, I phoned the second nearest dealer again and hung on for about 20 mins, by which time I finally managed to book my bike in at the end of this month for a shaft replacement. I would have thought that if the bike industry is really struggling like most people say it is, the customer service would have been a lot better?! However, even more worryingly, this issue is one of safety, and a potential and desperate situation that simply pulling the clutch in quickly won’t help you with!
 
Brodie13 said:
Having acquired a 2015 GSA with full dealer history, including a shaft inspection at 31k miles, I was under the impression that it was due a new shaft at 37000 miles or thereabouts. Paperwork supplied with the bike also confirmed this. Sooooo….I rang the local dealer, and was told that his manager had told him that this wasn’t the case, so no joy there. Next, I phoned the second closest dealer, had to leave my number, but after two days nobody had phoned me back! Then I tried the supplying dealer in Hampshire, who seemed very friendly, the the ‘right’ person failed to ring me to arrange anything! So I then phoned another, highly recommended dealer 75 miles from my home, spoke to a very friendly operative, but only received a call back three days later! By this time, and fast running out of ideas, I phoned the second nearest dealer again and hung on for about 20 mins, by which time I finally managed to book my bike in at the end of this month for a shaft replacement. I would have thought that if the bike industry is really struggling like most people say it is, the customer service would have been a lot better?! However, even more worryingly, this issue is one of safety, and a potential and desperate situation that simply pulling the clutch in quickly won’t help you with!
Click to expand...
You sound like you're panicking. Stay calm and ride your bike.
Pulling the clutch in will.
 
I am pretty relaxed about it, but surely if the shaft fails in any way it’s liable to flail around a bit and potentially lock the wheel….?
 
Then pull the clutch in.
 
Nippy Normans supply Touratech, Wunderlich, Desert Fox and many other makes of accessories.
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