sound but no picture

[modelman]

This is driving me nuts
I have a website with video content but on several PCs I get sound but no video. Works fine on some PCs and on all my macs. Web designers have said it's a local problem which I have to agree with. I have latest versions of Quicktime, IE, Firefox and Safari and Adobe flash player, uninstalled, re-installed etc. etc. but still no joy.
I have trawled the internet and suspect it may have something to do with the CSS design within the site but basically I'm lost. Has anyone any suggestions

 

[hops]

Is it

a particular format or all video? Also what platform are the ones giving you grief?

 

[mozzup]

you don't say what the format of the video content is?

 

[richie]

Link please...

 

[modelman]

Thanks for taking an interest guys
video format is mp4
http://www.nidic.co.uk/en/treatments/videos.html

 

[mozzup]

Hard to say... they work fine on my MacBook
OSX 10.6.1 using Safari and Firefox

I'd have thought if problem is on windooze, sound - no video, it's just mediaplayer associated with mp4 and not knowing what to do with it???

 

[AdamA]

Its quicktime player. Check for updates.

 

[modelman]

Hard to say... they work fine on my MacBook
OSX 10.6.1 using Safari and Firefox

I'd have thought if problem is on windooze, sound - no video, it's just mediaplayer associated with mp4 and not knowing what to do with it???

Good old Apple! - they work fine on my G5, I-Mac and macbook but not these blasted windows machines. I have looked into file type and mime configurations etc. but am still confounded. Guess I will just have to get some sort of wizzard on site to resolve (hopefully) the issue.
Thanks anyway.
Will post the solution if I ever find it.
Oh.. and I'm going to try a .flv file to see if tha works.

 

[modelman]

a particular format or all video? Also what platform are the ones giving you grief?

Only have uploaded mp4, will try .flv and see what happens.
Platform is Vista.
Thanks

 

[modelman]

Its quicktime player. Check for updates.

Hi Adam,
done it - all up to date but problem remains. Most annoying thing is the videos used to work fine on this very machine.

 

[AdamA]

Hi Adam,
done it - all up to date but problem remains. Most annoying thing is the videos used to work fine on this very machine.

Bizarre. FWIW I have the same on my laptop. I just updated QT, but haven't restarted the laptop yet so...

 

[mozzup]

Only have uploaded mp4, will try .flv and see what happens.
Platform is Vista.
Thanks

think you need to host the .flv file on a streaming server to get it to stream proper - but it'll work I should imagine on all browsers.

 

[modelman]

For what it's worth I eventually solved this problem by disabling my protection software (Kapersky) re-installing Quick-Time and hey-presto sound and vision