DavidHolmes said:
Haven't had any bits, virtually free or otherwise, shipped to me, David...
Mike
SPC Discrimination !!
- Thread starter Geordie Foote
- Start date
- Status
Haven't had any bits, virtually free or otherwise, shipped to me, David...
Mike
Geordie Foote
Registered user
Well done to Chilli Heated Clothing!!!
So... SPC cant send something as small as a thermometer to a BFPO address.........but...........
Chilli Heated Clothing can send me a heated waistcoat special delivery in 3 days............ Now thats what I call excellent service and excellent customer relations.
Sean and his team at Chilli run a proffessional slick operation, they have no problem with my BFPO address!!
WELL DONE LADS,
and it's a brilliant piece of kit too!! Perfect fit.
Also...
Rainbow motorcycles are sending me a complete BMW heated grips kit through the BFPO system, they also have no problem with BFPO. WELL DONE LADS!!!
Cant give you SPC's view as they still havnt replied to any of my emails!!
Even "Bob" the manager hasn't replied!! Even after e-mailing him this page.
This really isnt good enough SPC!!!
So... SPC cant send something as small as a thermometer to a BFPO address.........but...........
Chilli Heated Clothing can send me a heated waistcoat special delivery in 3 days............ Now thats what I call excellent service and excellent customer relations.
Sean and his team at Chilli run a proffessional slick operation, they have no problem with my BFPO address!!
WELL DONE LADS,
and it's a brilliant piece of kit too!! Perfect fit.
Also...
Rainbow motorcycles are sending me a complete BMW heated grips kit through the BFPO system, they also have no problem with BFPO. WELL DONE LADS!!!
Cant give you SPC's view as they still havnt replied to any of my emails!!
Even "Bob" the manager hasn't replied!! Even after e-mailing him this page.
This really isnt good enough SPC!!!
thermometer
dont worry mate! i`ll send you a thermometer. regards nick
dont worry mate! i`ll send you a thermometer. regards nick
Geordie Foote
Registered user
Cheers Nick
You received my cheque alright then?
I dont need a thermometer at the moment because I know it's damn hot here.
34oC today!!!!!!
I need it for my winter trip home across the Alps!
Looking forward to it.
Regards
Geordie
You received my cheque alright then?
I dont need a thermometer at the moment because I know it's damn hot here.
34oC today!!!!!!
I need it for my winter trip home across the Alps!
Looking forward to it.
Regards
Geordie
Geordie Foote
Registered user
SPC AGAIN !!!
quote:
--------------------------------------------------------------------------------
Originally posted by Baz
My bike needs an annual & 12000 service in the next few weeks, so thought Id ring round for a few quotes.
Well after ringing & leaving messages with SPC (also sent SPC email), Cooper reading & Park lane none of them could be bothered to reply, thanks guys, good to see BM* customer service is as crap as the rest. Really wanted to give Park lane the custom as they were really good at sorting my warranty work.
So my custom is going to North Oxford as they worked out about £60 cheaper than Vines.
Baz
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SPC really arent doing their selves any favours with their poor customer relations.
quote:
--------------------------------------------------------------------------------
Originally posted by Baz
My bike needs an annual & 12000 service in the next few weeks, so thought Id ring round for a few quotes.
Well after ringing & leaving messages with SPC (also sent SPC email), Cooper reading & Park lane none of them could be bothered to reply, thanks guys, good to see BM* customer service is as crap as the rest. Really wanted to give Park lane the custom as they were really good at sorting my warranty work.
So my custom is going to North Oxford as they worked out about £60 cheaper than Vines.
Baz
--------------------------------------------------------------------------------
SPC really arent doing their selves any favours with their poor customer relations.
Geordie Foote
Registered user
Reply from SPC
Reply from SPC
Quote
“Re: On-line order of Top Yoke Thermometer
It has recently been brought to my attention that you have had a problem with an on0line order from our web site.
First of all may I apologise for the confusion, which has arisen from this order, and at the same time explain our company policy regarding sending goods abroad.
It is neither practical nor cost effective for us to send BMW or Wunderlich parts abroad as, in our experience, most customers are unwilling to pay the extra cost of overseas postage.
We therefore have a policy of only despatching goods to the UK mainland.
This, however, does not apply to you or anyone with a BFPO address.
As an ex armed forces member I am well aware of the situation, having used the services many times. Unfortunately the parts assistant who responded to your request was not.
As a measure of goodwill I have instructed the parts department to forward the item to you immediately with our compliments.
At SPC our customer satisfaction is paramount and most of the time we get it right.
Once again I would like to apologise for any inconvenience this may have caused you.
With Kind regards
Robert Simpson
Director
Unquote
Thank you Robert.
I'm so glad this has been resolved.
It's amazing that the Director of a company needs to step in before any action is taken.
More companies need to realise that BFPO address are entitled to the same level of service as people in the UK.
Regards
Peter Foote
Reply from SPC
Quote
“Re: On-line order of Top Yoke Thermometer
It has recently been brought to my attention that you have had a problem with an on0line order from our web site.
First of all may I apologise for the confusion, which has arisen from this order, and at the same time explain our company policy regarding sending goods abroad.
It is neither practical nor cost effective for us to send BMW or Wunderlich parts abroad as, in our experience, most customers are unwilling to pay the extra cost of overseas postage.
We therefore have a policy of only despatching goods to the UK mainland.
This, however, does not apply to you or anyone with a BFPO address.
As an ex armed forces member I am well aware of the situation, having used the services many times. Unfortunately the parts assistant who responded to your request was not.
As a measure of goodwill I have instructed the parts department to forward the item to you immediately with our compliments.
At SPC our customer satisfaction is paramount and most of the time we get it right.
Once again I would like to apologise for any inconvenience this may have caused you.
With Kind regards
Robert Simpson
Director
Unquote
Thank you Robert.
I'm so glad this has been resolved.
It's amazing that the Director of a company needs to step in before any action is taken.
More companies need to realise that BFPO address are entitled to the same level of service as people in the UK.
Regards
Peter Foote
Good effort
People screw up, that's human - I judge a dealer/vendor by how they deal with the aftermath, and I think SPC have behaved extremely well in this case...
Mike
People screw up, that's human - I judge a dealer/vendor by how they deal with the aftermath, and I think SPC have behaved extremely well in this case...
Mike
Re: Reply from SPC
Now thats what its all about.
I was sure that Bob would opperate that way, and if other bussiness don`t they are fools.
Its all about service, and as far as I have seen SPC do come up trumps.
These pages should be read by dealers, to gauge there bussiness and they must not veiw them as a knocking shop.
As there is always two sides to any story as we all know.
HOPE I MAKE SENCE AS I KNOW WHAT I`M ON ABOUT.
Geordie Foote said:
Now thats what its all about.
I was sure that Bob would opperate that way, and if other bussiness don`t they are fools.
Its all about service, and as far as I have seen SPC do come up trumps.
These pages should be read by dealers, to gauge there bussiness and they must not veiw them as a knocking shop.
As there is always two sides to any story as we all know.
HOPE I MAKE SENCE AS I KNOW WHAT I`M ON ABOUT.
good old Robert, Bob, Bobert, Rob, Job, Jot,
oh , you know who i mean
oh , you know who i mean
Geordie Foote
Registered user
Credit Due...
I'm a great believer in"Credit where credit is due" and SPC (Bob) have come good (in the end).
So credit to them.
It's good to see that some dealers do pay attention to public oponion, a good lesson for any up and coming businessman would be..."The pen (or keyboard) is mightier than the sword".
Regards
Geordie
I'm a great believer in"Credit where credit is due" and SPC (Bob) have come good (in the end).
So credit to them.
It's good to see that some dealers do pay attention to public oponion, a good lesson for any up and coming businessman would be..."The pen (or keyboard) is mightier than the sword".
Regards
Geordie
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