Starter motor relay recall…

[mkuczara]

First of all - a warm welcome to all of you.
My local dealer (in Poland) just informed me they had to replace the starter motor relay due to a recall information from BMW. The production date was January and I was supposed to pick up the bike this week, as my GS arrived today. It is very cold and snowy here so I am not in rush.

Question to those of you affected by the issue - How long did you have to wait for a new relay?

 

[twizzle]

My 120,000 mile, 2002 registered GSA that I gave £2,500 for in April 2022 has just killed its battery… £79 for a yuasa battery and it started first time..

I’ve popped in a not fit for purpose claim, as dead battery was branded BMW and fitted five years ago…(according to the receipt)……..

Wonder how I’ll get on…

 

[Boxerlust]

A heartfelt Thank You to all you early adopters and Beta testers / buyers of green bananas...LOL Hope the 1350 or 1400 in a few years will have all problems sorted out as also a decent sized tank without the need to go full fat ADV !

 

[TheStammeringBiker]

So my dealer has had the bike a week now and still no update. But I have been doing some investigating and it seems the information regarding bikes affected and production dates isn't as accurate as we first thought. I've been in touch with 5 people recently all with the same issue as me.

2 guys in the UK, one of which was told his bike didn't need the recall but his starter relay has burnt out like mine. His bike has been at the dealership since the 29th December with no sign of it getting fixed anytime soon.

1 guy in France who has the same issue, bike has been at the dealer since the 22nd of December with no sign of it being fixed soon.

And today 2 guys, one in Poland one in Germany, who's bikes both have a production date of January, both have been contacted by their dealers to say their bikes need the recall done before it can be released to them and they have no firm estimate of a resolution date.

FML

 

[Pukmeister]

What a shit show.

I'd be after my money back.

 

[Tyzer]

What a shit show.

I'd be after my money back.

Id be cancelling my order but made the mistake of selling my 1250!

 

[mkuczara]

So my dealer has had the bike a week now and still no update. But I have been doing some investigating and it seems the information regarding bikes affected and production dates isn't as accurate as we first thought. I've been in touch with 5 people recently all with the same issue as me.

2 guys in the UK, one of which was told his bike didn't need the recall but his starter relay has burnt out like mine. His bike has been at the dealership since the 29th December with no sign of it getting fixed anytime soon.

1 guy in France who has the same issue, bike has been at the dealer since the 22nd of December with no sign of it being fixed soon.

And today 2 guys, one in Poland one in Germany, who's bikes both have a production date of January, both have been contacted by their dealers to say their bikes need the recall done before it can be released to them and they have no firm estimate of a resolution date.

FML

The guy from Poland is me . Anyhow it is quite surprising they keep producing the bikes (I guess they want to keep selling) knowing the relay is f..ed up.

 

[TheStammeringBiker]

My dealer just rang me to say BMW are expediting the replacement part from Germany which I guess is fair considering my bike did try to commit suicide haha

But I’ve just read that some people have been told it’s affecting ALL bikes and there’s a 3 month wait for parts

 

[RT_slippers]

My dealer just rang me to say BMW are expediting the replacement part from Germany which I guess is fair considering my bike did try to commit suicide haha

But I’ve just read that some people have been told it’s affecting ALL bikes and there’s a 3 month wait for parts

View attachment 302000

Have you been given a loan bike whilst your nearly fried GS is off the road ?

 

[pbbanks]

My dealer just rang me to say BMW are expediting the replacement part from Germany which I guess is fair considering my bike did try to commit suicide haha

But I’ve just read that some people have been told it’s affecting ALL bikes and there’s a 3 month wait for parts

View attachment 302000

So are they saying all the demo bikes and unsold bikes in showrooms have duff relays??, if they have good ones take the relay off one of those, if they are potentially duff then they can't sell them before they get replacements & you've been told that could be 3 months!.
Doesn't make sense, or someone's telling you porkies. There aren't any recalls on the DVLA site for the 1300gs but that doesn't mean anything as they'll take a while before they are on there.
If they have potential to cause a fire it should be an urgent safety recall and on DVLA.??

 

[RT_slippers]

My dealer just rang me to say BMW are expediting the replacement part from Germany which I guess is fair considering my bike did try to commit suicide haha

But I’ve just read that some people have been told it’s affecting ALL bikes and there’s a 3 month wait for parts

View attachment 302000

Some information from the FaceBook 1300GS group :


The susceptibility of the starter relay on the new R 1300 GS to faults had already caused an uproar on the scene in November. Under unfavorable circumstances, the electronic component could catch fire. Please note that the relays must be correctly identified by the brand name TF-Testmotorrad. BMW offers no replacement remedy.

BMW Motorrad had already imposed a temporary delivery ban for the new R 1300 GS in November 2023. The reason: In some examples, starter relays were installed with a defect that, in extreme cases, could lead to the component catching fire. BMW suspects isolated damage to the plastic coating of the starter relay during initial assembly, which could lead to moisture ingress and, as a result, a short circuit.

All these products are produced and are therefore ready to be delivered and equipped with new relays. The damage is no longer the case of motor vehicles, but if they are in the hands of the vehicle, they will not be damaged or damaged. Since November 6th, 2023, BMW Motorrad has been issuing copies with an alternative relay.

Contrary to what was previously assumed, this did not solve the problem. In a test motorcycle that BMW TOURENFAHRER made available for a comparison test in the current February issue, the relay activated itself during the test rides and ultimately caught fire. The editors keep the brands short, so they don't have to be big enough.

BMW Motorrad will always be ready for service and maintenance. »For vehicles before delivery, the starter relays are replaced before handover to the customer. For vehicles that have already been delivered, customers will be informed of the situation and asked to carry out the service. Since January 16, 2024, series vehicles have been delivered without this error pattern," reports the BMW Motorrad press office.

 

[EPG_19]

I really liked the 1300 but found it too small . I was looking forward to trying the GSA version but my interest has evaporated. Can’t believe BMW are doing their usual - issuing a recall before the bikes reach the fucking dealers .
One day , just one day they’ll finish a bike first .
That’ll learn them for being lazy and not redesigning the switch gear to incorporate back lighting and not simply repurpose a switch that had previously caused issues on the 1250.
How to take the shine off new bike day - order a £20+k wankenpanzer to be told you can’t collect it because we fucked yo yet again .
Cue posts from the loyal muppets praising the BMW warranty and “at least they’re admitting the problem “ blah blah blah.

And as if by magic




Sent from my iPhone using Tapatalk

cool story bro.

 

[TheStammeringBiker]

The information from BMW dealers seems to be very bitty and slightly contradictory, but one things sure, the information that only a certain batch of bikes being affected has turned out to be inaccurate. My bike was "checked" and found to not need the recall, which we now know is not the case, so it's clear BMW have messed up somewhere to some degree.

I've seen screenshots of emails to customers on Facebook from various countries stating more or less either A. your bike is with us but we can't let you have it until the recall is done or B. your bike is stuck in Germany waiting for the recall before it can get shipped to us.

I guess we'll never know the full extent of what went wrong from a quality control point of view but it seems BMW are at least aware and taking steps, although I'm sure it's gonna get alot of bad press over the coming weeks/months if it turns out to be as bad as people think.

I'm hoping to have my bike back on the road next week if what the dealer told me is correct so fingers crossed.

 

[pbbanks]

The information from BMW dealers seems to be very bitty and slightly contradictory, but one things sure, the information that only a certain batch of bikes being affected has turned out to be inaccurate. My bike was "checked" and found to not need the recall, which we now know is not the case, so it's clear BMW have messed up somewhere to some degree.

I've seen screenshots of emails to customers on Facebook from various countries stating more or less either A. your bike is with us but we can't let you have it until the recall is done or B. your bike is stuck in Germany waiting for the recall before it can get shipped to us.

I guess we'll never know the full extent of what went wrong from a quality control point of view but it seems BMW are at least aware and taking steps, although I'm sure it's gonna get alot of bad press over the coming weeks/months if it turns out to be as bad as people think.

I'm hoping to have my bike back on the road next week if what the dealer told me is correct so fingers crossed.

Yes, I agree there seems to be a lot of contradictory information about this starter relay issue now on social media. Some say it affects ALL bikes, some say BMW have put a world wide stop on all 1300s , etc. etc. etc.
Think one part from a previous post on this thread said ----
"The damage is no longer the case of motor vehicles, but if they are in the hands of the vehicle, they will not be damaged or damaged."!
------ It doesn't even make sense , may have been lost in translation I suppose.

Think it's a general problem with social media & until BMW confirm it one way or another we'll all be wondering what's correct.
Think I'll just keep riding mine but will keep an eye on it for any sign of the relay sticking.
Hope you get yours back next week and it's all sorted.

 

[littleade]

The information from BMW dealers seems to be very bitty and slightly contradictory, but one things sure, the information that only a certain batch of bikes being affected has turned out to be inaccurate. My bike was "checked" and found to not need the recall, which we now know is not the case, so it's clear BMW have messed up somewhere to some degree.

I've seen screenshots of emails to customers on Facebook from various countries stating more or less either A. your bike is with us but we can't let you have it until the recall is done or B. your bike is stuck in Germany waiting for the recall before it can get shipped to us.

I guess we'll never know the full extent of what went wrong from a quality control point of view but it seems BMW are at least aware and taking steps, although I'm sure it's gonna get alot of bad press over the coming weeks/months if it turns out to be as bad as people think.

I'm hoping to have my bike back on the road next week if what the dealer told me is correct so fingers crossed.

If it's anything like what happened to me you won't get to the bottom of it and will just have to ride out the storm. My RS was due to leave the factory towards the end of August for a September delivery. I finally got it at the end of December with no explination from the factory as to why it was being withheld in QC nor when I'd get it. My dealer was great and just as frustrated about it as me and kept me up to date with what little info they had (basically only what status was showing on their system, where it was but not why nor any proactive update on when it would arrive while it was being held back) but if it had been my first BMW it might well have been my last.

 

[putt1ck]

A lot of these comments seem familiar to when the first LC came out …

The 350?

<I'll get my >

 

[putt1ck]

Rule 1. Never be the Bavarian Beta tester. BMW are by far the worst when it comes to releasing half finished bikes.

The Japs get a lot of stick for being "Behind the market" or out of date etc. But they test the hell out of their bikes. Stuff like this is incredibly rare.

You want a list of the issues I had with the Austrian 1190 competitor? I think it'd top anything from BMW.

 

[RT_slippers]

You want a list of the issues I had with the Austrian 1190 competitor? I think it'd top anything from BMW.

The information from BMW dealers seems to be very bitty and slightly contradictory, but one things sure, the information that only a certain batch of bikes being affected has turned out to be inaccurate. My bike was "checked" and found to not need the recall, which we now know is not the case, so it's clear BMW have messed up somewhere to some degree.

I've seen screenshots of emails to customers on Facebook from various countries stating more or less either A. your bike is with us but we can't let you have it until the recall is done or B. your bike is stuck in Germany waiting for the recall before it can get shipped to us.

I guess we'll never know the full extent of what went wrong from a quality control point of view but it seems BMW are at least aware and taking steps, although I'm sure it's gonna get alot of bad press over the coming weeks/months if it turns out to be as bad as people think.

I'm hoping to have my bike back on the road next week if what the dealer told me is correct so fingers crossed.

More info. Translation to follow

https://www.motorradonline.de/enduro/rueckruf-bmw-r-1300-gs-starter-relais-brandgefahr/

 

[RT_slippers]

More info. Translation to follow

https://www.motorradonline.de/enduro/rueckruf-bmw-r-1300-gs-starter-relais-brandgefahr/

The new BMW R 1300 GS experiences strange and dangerous technical malfunctions, including fires. Trigger: the starter relay. BMW measures: delivery blocks and a “service campaign” – i.e. the first recall for the new R 1300 GS.

BMW delivered the new R 1300 GS to dealers from the beginning of November 2023, but vehicle handovers to customers were initially held back in November (delivery block) - and at the end of November there was a spectacular incident at our colleagues from 1000PS in Austria.

Smoking BMW R 1300 GS with 1000 HP

The test vehicle loaded into the transporter, the BMW R 1300 GS, suddenly turned the starter on its own in November 2023, as a result of which heat and fire developed with corresponding smoke and burn marks on the motorcycle. By quickly disconnecting the battery, something worse could probably have been prevented.

First statement from BMW in November 2023

BMW's first statement at the time: "On November 9, 2023, as part of a service campaign (BMW R 1300 GS, check starter relay and replace if necessary), a temporary delivery ban was imposed for the affected vehicles, which was linked to the implementation of this technical campaign The reason for this action is isolated damage to the plastic coating of the starter relay during initial installation. This can cause moisture to enter and lead to failure of the starter relay."

Problems with the starter relay seemed to be solved early on

According to BMW, 854 vehicles in Germany and 85 vehicles in Austria were affected at the time. “Since November 6, 2023, only vehicles without this error pattern have been delivered in series,” said BMW in a statement at the end of November. And further: "At the time of the delivery ban, all affected vehicles were still before handover or before registration, with the exception of a few demonstration vehicles, and will be fitted with new starter relays at short notice that do not show any damage. The R 1300 given to 1000PS for test purposes GS was one of the affected vehicles that had not yet been converted to a new starter relay."

New statement from BMW in January 2024

But apparently BMW still doesn't have the problems with the starter relay on the R 1300 GS under control at the end of January 2024. There were further fire-threatening incidents involving stationary and even moving motorcycles. The only effective countermeasure: disconnect the battery as quickly as possible. Latest statement from BMW: "For vehicles before delivery, the starter relays will be replaced before handover to the customer. For vehicles that have already been delivered, customers will be informed of the matter and asked to carry out the service campaign. Since January 16, 2024, only Vehicles delivered without this error pattern."

Another delivery ban and first recall campaign for the BMW R 1300 GS

In plain language this means: There is another delivery block and a recall campaign - this is the first for the new R 1300 GS. MOTORRAD inquiry regarding scope, duration and technical details is ongoing.

 

[Bikerboy108]

A lot of those models are stock , non spec bikes . Delivery for a configured bike is spring , plus many riders wait until the better weather , the launch date was odd in winter .

Send them across the pond to the Colonies!