Third Year Warranty Extension. Price drop?

[barryt]

Oh!
I feel a bit ripped off!

My fault, I did not read the small print. I was under the impression that the Beemer extended warranty was similar to the original one, you know, turn up at a Euro dealer with bust bike, they welcome you with open arms with no problems...............a bit too good to be true? one of the reasons I got the extednded warranty was I ride in Europe alot...

Jim

To be honest I'm not convinced this is the end of the story. I rang my dealer whilst in Santander to confirm that they would do this and they were unaware that this is how the extended warranty worked.

My invoice is currently with the dealer!!

On the plus side BMW Santander did welcome me with open arms

 

[Wapping]

... I had my previous bike repaired overseas under the initial 2 year warranty. But then freighting it back to UK, repairing it and returning it was not really a viable option.

... Didn't get a loaner though

... (Cont - Page 4 )

The initial two year warranty is a different product. It's manufacturer's based, so it's more than likely BuMW will repair the bike locally.

The third (and subsequent) year's cover is insurance based. The insurer has stipulated that they will reimburse the expense, via a UK based dealer. I guess it's because it saves the insurer and BuMW dealing with a myriad of claims anywhere from the north tip of Norway to the toe of Italy.

I don't know for sure but I would guess BuMW reimburse the insurer somehow and / or take on some of the paper work of meeting the claim via the UK dealership. It would seem sensible (and ultimately cheaper) to do so.

 

[LiquidLAN]

sorry for the delay in posting this, but I've been away diving in Belize.

I've got a response from BMW Warranty, which goes like this

" I am able to confirm that we would class any road that is not a public highway as off road use. Therefore any road/street that is deemed a public highway would be classed as on road use.

Should you need to make a claim whilst travelling in Continental European you can do so, however monies for a valid claim will be paid in pounds sterling at the rate of exchange for the relevant currency at the time of failure. A receipt must be provided and the repair work must be covered within the terms and conditions of this BMW Insured Warranty. Upon your return to the UK, you would need to take the claims invoice to a BMW Dealership who will be able to submit the claim for you."

I'm not sure if this is good news or bad news for us... my understanding is that ROPE and BOATS are public highways which is why we are allowed to ride them, hence we are covered, but the example someone gave of a house that was down a very long drive way - surely that's off road as its not a public highway, its a private road... if thats the case I wonder how they class other metalled private roads???

 

[Wapping]

sorry for the delay in posting this, but I've been away diving in Belize.

I've got a response from BMW Warranty, which goes like this

" I am able to confirm that we would class any road that is not a public highway as off road use. Therefore any road/street that is deemed a public highway would be classed as on road use.

Should you need to make a claim whilst travelling in Continental European you can do so, however monies for a valid claim will be paid in pounds sterling at the rate of exchange for the relevant currency at the time of failure. A receipt must be provided and the repair work must be covered within the terms and conditions of this BMW Insured Warranty. Upon your return to the UK, you would need to take the claims invoice to a BMW Dealership who will be able to submit the claim for you."

I'm not sure if this is good news or bad news for us... my understanding is that ROPE and BOATS are public highways which is why we are allowed to ride them, hence we are covered, but the example someone gave of a house that was down a very long drive way - surely that's off road as its not a public highway, its a private road... if thats the case I wonder how they class other metalled private roads???

The truth is. Don't worry about it.

The onus of proof is on BUMW (or the insurer) to prove that the breakdown occured on a road that is NOT covered (and in doing so try to deny your claim) not on you to prove that it is....The policy does not seem to define what on-road is, so they might well find it difficult to define off-road....Compare it with your motor insurance. Most go to great lengths to exclude, very clearly, all sorts of roads, including customs sheds and race tracks.....they do this as they know they have to be careful, nothing more.

Nobody (with half a brain) could possibly claim that my parents' unmade French drive was anything other than a public road, just as much as any 'road' in the desert, even though it may be strewn by rocks and potholes. The locals use it as a road, to get from wadi bin puffin' to wadi bin shagin'...so it's a road....it cannot therefor be off-road, can it?

Ride across a farmer's field, or across the wild deep sand dunes of north Africa, that is not a road, by any stretch of the imagination....

 

[LiquidLAN]

I love it!!!

I think this works quite nicely...

I emailed them back for further clarification and just got the following response... I hate to do it to her as she's been really lovely and helpful, but I think I finally gave the girl there just enough rope...

"I have done some further investigating and Green Lanes would not be classed as a Public Highway, I have added a link below which will verify this for you.

PDF Link"

the PDF basically says that Green Lanes are a general term and doesnt refer to a Highway, but that ROPES and BOATS are Highways - so stay within the law and you are covered... they've said so

 

[Shep]

Well i was in two minds as to weather to pay for the extended warrantee, glad I did, the original warrantee ran out on the 13th of this month, and this weekend gone I just had my first problem with the bike

Hire car for now

Shep