Lazy Paul
Guest
Derek & Demon
Thanks, ordered one from NN.
Paul
Thanks, ordered one from NN.
Paul
too loud man
Registered user
Have the Tourtech lockable mount on my GSA12, this will not solve the problem of bad connections if the pins on the back of the unit are even halfway `drilled`. The clamp locks the unit in very firmly but I now need to have my TT repaired with new pins etc etc.
Deep joy
Mark
Deep joy
Mark
andyclift
Registered user
Although this adds little to a very long thread - I had the mount problem as well - plus the audio ouput level is useless - plus it can't easily be linked to an Autocom - plus the supplied mounting hardware is crap with chocolate screws - plus the Blutooth unit has a short battery life and can't be charged from the bike.
Bottom line is it was a pretty aweful GPS for a bike but found the answer to all my problems - it's called Garmin.
My Garmin 2720 has better mapping, better audio output, links to Autocom, does not have a power issue. Plus it has first class PC software,not the clunky Tomtom shareware, It's more practical to use in the car, and the software is regularly updated with useful improvements. The only downside is that there are less public domain POI files available - minor point though.
The best is yet to come though. All the posts on this thread show Tomtom does not care. My experience is that after going through the horrible web contact proceedure they refused to fix it under warrenty as I could not find the receipt - although this was less than one year since the Rider had first been put on sale!!
Now compare that to Garmin. Going over Stelvio Pass my Garmin came off the bike and bounced down the road. My fault, I did not fit it to the bracket properly. It survived the fall but the case was a bit marked. Later I put it in my pocket without realising I had keys in it. Result was a scratched screen. Phoned Garmin to check cost of repairs. Just send it back they said and we will look at it. I sent the the bare GPS back and three days later a courier delivered a complete new boxed system with all the software, brackets, cables, etc. Absolutely free of charge and I did not send and proof of purchase or claim that the problems were warranty faults. My costs were £2.50 for postage plus a Jiffy Bag. To get my Rider fixed cost me £29.00 for a new bracket which is on my wife's bike and now has the same problem as the first one.
I have also found that, when I have a query with Garmin I can talk to a knowledgable person at the UK office who is prepared to spend time and effort to ensure the problem is solved. With Tomtom the equivilant is to fill in a tortuous web form and wait a week for an automated answer that bears no relationship to the original question.
So the bottom line. The answer to Rider problems - BUY GARMIN
Bottom line is it was a pretty aweful GPS for a bike but found the answer to all my problems - it's called Garmin.
My Garmin 2720 has better mapping, better audio output, links to Autocom, does not have a power issue. Plus it has first class PC software,not the clunky Tomtom shareware, It's more practical to use in the car, and the software is regularly updated with useful improvements. The only downside is that there are less public domain POI files available - minor point though.
The best is yet to come though. All the posts on this thread show Tomtom does not care. My experience is that after going through the horrible web contact proceedure they refused to fix it under warrenty as I could not find the receipt - although this was less than one year since the Rider had first been put on sale!!
Now compare that to Garmin. Going over Stelvio Pass my Garmin came off the bike and bounced down the road. My fault, I did not fit it to the bracket properly. It survived the fall but the case was a bit marked. Later I put it in my pocket without realising I had keys in it. Result was a scratched screen. Phoned Garmin to check cost of repairs. Just send it back they said and we will look at it. I sent the the bare GPS back and three days later a courier delivered a complete new boxed system with all the software, brackets, cables, etc. Absolutely free of charge and I did not send and proof of purchase or claim that the problems were warranty faults. My costs were £2.50 for postage plus a Jiffy Bag. To get my Rider fixed cost me £29.00 for a new bracket which is on my wife's bike and now has the same problem as the first one.
I have also found that, when I have a query with Garmin I can talk to a knowledgable person at the UK office who is prepared to spend time and effort to ensure the problem is solved. With Tomtom the equivilant is to fill in a tortuous web form and wait a week for an automated answer that bears no relationship to the original question.
So the bottom line. The answer to Rider problems - BUY GARMIN
bin
Guest
Tom Tom Restraining strap
Hi Egon
I'm Bin a new member today. I have heard about your strap and would like to know how I can obtain one, can you advise?
Many thanks
Hi Egon
I'm Bin a new member today. I have heard about your strap and would like to know how I can obtain one, can you advise?
Many thanks
Deleted account 250319001
Registered user
- Joined
- Sep 19, 2004
- Messages
- 6,495
- Reaction score
- 565
Egon
Registered user
Hi Bin,
You could subscribe to the site which opens up the personal message facility plus other benefits or
Chuck me an e mail at [email protected]
Steve
RAM-man
depleted member !
With TT Rider2 announced http://www.ukgser.com/forums/showthread.php?t=104176 this new version has a RAM suare bracket included in the mount and this time TT have used the AMPS four hole fix pattern .. *but* this is not compatible with the earlier TT Rider cradles as they do not use/follow the AMPS fix pattern format so the only way to attach is still with a diamond base. The new RAM adaptor plate inside TT Rider2 is not backward compatible .
Zambezi
Guest
I have a similar problem with my TT, drilled holes, not charging etc. I tried to contact TT via their website, sent long message and was told to update the software. Not sure how software will fix a hardware problem??!!
I should dig the receipt out and send the sucker back!
Very disappointed with the product and even more so with the (lack of) customer support! Also tired of being sent the wrong way up 1 way streets and being told to turn left where there is no left turn etc. I was heading along the motorway a while back and it told me to take the next exit, which I did, got to the round-about and it said take the 4th exit, which I did and then it said now take the motorway, WTF!!
I should dig the receipt out and send the sucker back!
Very disappointed with the product and even more so with the (lack of) customer support! Also tired of being sent the wrong way up 1 way streets and being told to turn left where there is no left turn etc. I was heading along the motorway a while back and it told me to take the next exit, which I did, got to the round-about and it said take the 4th exit, which I did and then it said now take the motorway, WTF!!
Zambezi
Guest
Me again,
I have just called their customer support on +31208500800 (international number), I was put on hold and then it said "we are busy call back later" and cut me off!!!!!!!!!!!!
Now I have another number to try 08451610009...well it was the same with this one, "we are busy call back another time" and cut me off.
If that does not put you off buying a TT product then nothing will, I know it is the last thing I will buy from them.
I wonder why they are so busy if they have such a great product, surely it is not all the happy customers phoning up to thank TT for the great product?
Oh did you just see that pig fly past my window?
I finally got hold of them and logged my faulty TTR, they tried to say it was the mount (with is the cause of the problem but the fact that I have holes drilled into the back of my TT contacts did not bother them). Anyway after 20 minutes of "talking" to them they are going to take the TT and the shoe in for repair. So I will let you know what happens.
I have just called their customer support on +31208500800 (international number), I was put on hold and then it said "we are busy call back later" and cut me off!!!!!!!!!!!!
Now I have another number to try 08451610009...well it was the same with this one, "we are busy call back another time" and cut me off.
If that does not put you off buying a TT product then nothing will, I know it is the last thing I will buy from them.
I wonder why they are so busy if they have such a great product, surely it is not all the happy customers phoning up to thank TT for the great product?
Oh did you just see that pig fly past my window?
I finally got hold of them and logged my faulty TTR, they tried to say it was the mount (with is the cause of the problem but the fact that I have holes drilled into the back of my TT contacts did not bother them). Anyway after 20 minutes of "talking" to them they are going to take the TT and the shoe in for repair. So I will let you know what happens.
Last edited:
Zanx
Guest
Someone pointed me this way from Visordown. I have what a believe to be a fix of sorts for both problems.
Problem 1) Mount breaks and your TomTom takes a dive.
Cure: Use Plastex to weld the two halves together so that even if the recessed screw points fail, the two halves still stay together and you keep your TomTom.
Problem 2) Fore and aft movement causes pin wear.
Cure: A small strip of heavy duty sticky back foam stuff gives some tension to an otherwise tensionless setup, the clip has very little in the way of elasticity and therefore allows the unit to rock. The foam strip keeps the TomTom under tension and pretty much eliminates all movement in all directions. The clip needs a fair bit more pressure to engage so you'll need to reinforce the area where the rubber clip meets the body.
Bit of a bodge I know and it's not pretty but it works well.
Might be able to send out some foam strips for a minimal cost if your Mods say ok, I have a big roll.
Glueing it with Plastex is detailed in this VD post.
http://www.visordown.com/forums/showpost.php?p=4704988&postcount=11
Problem 1) Mount breaks and your TomTom takes a dive.
Cure: Use Plastex to weld the two halves together so that even if the recessed screw points fail, the two halves still stay together and you keep your TomTom.
Problem 2) Fore and aft movement causes pin wear.
Cure: A small strip of heavy duty sticky back foam stuff gives some tension to an otherwise tensionless setup, the clip has very little in the way of elasticity and therefore allows the unit to rock. The foam strip keeps the TomTom under tension and pretty much eliminates all movement in all directions. The clip needs a fair bit more pressure to engage so you'll need to reinforce the area where the rubber clip meets the body.
Bit of a bodge I know and it's not pretty but it works well.
Might be able to send out some foam strips for a minimal cost if your Mods say ok, I have a big roll.
Glueing it with Plastex is detailed in this VD post.
http://www.visordown.com/forums/showpost.php?p=4704988&postcount=11
al zheimers
Guest
I too am experiencing the same problems as everybody else 
I spoke with Tomtom customer support on the phone and was told to scan my receipt and sent it via an email to them.
Copy of the email I received:
Thank you for contacting TomTom Customer Support.
If you provide us with a copy of proof of purchase we can replace it for you.
Either through:
1) Attaching a scanned copy and reply to this mail through logging in our website into your account
2) Or fax it to 0031208501097
Please include a summary of what has happened and which product you would like to repair (Include your E-mail address).
With Best Regards
The email I sent back:
After my conversation with Yuyi on the telphone earlier I have scanned and attached the invoice for the tomtom rider and the parts that are needed are:
1. Holder (as mine has cracked)
2. New shoe to fit on the back on the tomtom unit (mine is excessivly worn)
Thank you.
Their reply:
Thank you for contacting TomTom Customer Support.
We have created DER07041918120 for you to be sent the replacement part for your TomTom .
With Best Regards
The TomTom Customer Support Team
The following day I receive packaging from the to sent my Tomtom back for repair and then a week after, I receive another email from them:
We have received your defective item(s).
Replacement of your defective item(s) is not covered by warranty. For replacement of your defective item(s), we request that you pay the following fee: € 50
What the hell is this all about?
I spoke with Tomtom customer support on the phone and was told to scan my receipt and sent it via an email to them.
Copy of the email I received:
Thank you for contacting TomTom Customer Support.
If you provide us with a copy of proof of purchase we can replace it for you.
Either through:
1) Attaching a scanned copy and reply to this mail through logging in our website into your account
2) Or fax it to 0031208501097
Please include a summary of what has happened and which product you would like to repair (Include your E-mail address).
With Best Regards
The email I sent back:
After my conversation with Yuyi on the telphone earlier I have scanned and attached the invoice for the tomtom rider and the parts that are needed are:
1. Holder (as mine has cracked)
2. New shoe to fit on the back on the tomtom unit (mine is excessivly worn)
Thank you.
Their reply:
Thank you for contacting TomTom Customer Support.
We have created DER07041918120 for you to be sent the replacement part for your TomTom .
With Best Regards
The TomTom Customer Support Team
The following day I receive packaging from the to sent my Tomtom back for repair and then a week after, I receive another email from them:
We have received your defective item(s).
Replacement of your defective item(s) is not covered by warranty. For replacement of your defective item(s), we request that you pay the following fee: € 50
What the hell is this all about?
al zheimers
Guest
Chrisb
Please add me to your list also
Garmin are about to sell another one of their excellent units I think
Please add me to your list also
Garmin are about to sell another one of their excellent units I think
Cabopino
Guest
In Support of TomTom...
At the risk of getting flamed I'm going to defend Tomtom (to a point at least!)
Firstly though, I accept that Garmin's customer service is light years a head of Tomtom.
All the problems I have read of regarding Tomtom relate to the bike mount, or the connection to it. I had this problem too, when I went over a speed hump at low speed and the Tomtom was only saved from a denting by a one-handed catch Paul Collingwood (who?) would have been proud of.
It took Tomtom 4 disgracefully long weeks to replace the mounting with their updated mount (waiting for new stock apparently). Since then I have done about 10k miles including some off road, dropped my bike at least a dozen times and the new mount has behaved impeccably.
Why have you never heard of this mounting problem with a Garmin? Well of course they don't supply mounts with their GPS.
So if, for the sake of fairness, you compare like for like, say a Garmin + Touratech mount, with a Tomtom Rider + Touratech mount , all the listed Tomtom issues (afaik) are iradicated. All you are left with is the long list of "my Garmin broke but Garmin customer support was great and replaced it in XXX time and I couldnt recommend them more highly" posts.
Maybe I have missed the point, and if so I will stand corrected, but I can't recall a single case of a Tomtom Rider unit itself failing, and even if there were a few I had missed, they would be many less in number than the "couldnt recommend them more highly.." posts here.
CP
At the risk of getting flamed I'm going to defend Tomtom (to a point at least!)
Firstly though, I accept that Garmin's customer service is light years a head of Tomtom.
All the problems I have read of regarding Tomtom relate to the bike mount, or the connection to it. I had this problem too, when I went over a speed hump at low speed and the Tomtom was only saved from a denting by a one-handed catch Paul Collingwood (who?) would have been proud of.
It took Tomtom 4 disgracefully long weeks to replace the mounting with their updated mount (waiting for new stock apparently). Since then I have done about 10k miles including some off road, dropped my bike at least a dozen times and the new mount has behaved impeccably.
Why have you never heard of this mounting problem with a Garmin? Well of course they don't supply mounts with their GPS.
So if, for the sake of fairness, you compare like for like, say a Garmin + Touratech mount, with a Tomtom Rider + Touratech mount , all the listed Tomtom issues (afaik) are iradicated. All you are left with is the long list of "my Garmin broke but Garmin customer support was great and replaced it in XXX time and I couldnt recommend them more highly" posts.
Maybe I have missed the point, and if so I will stand corrected, but I can't recall a single case of a Tomtom Rider unit itself failing, and even if there were a few I had missed, they would be many less in number than the "couldnt recommend them more highly.." posts here.
CP
Rigormortis
Guest
Shouldn't you get your facts straight? The Garmin Zumo (For Bikes) comes complete with 2 mounts and craddles for the bike and the car.
So I'm afraid it still is the Garmin over the TomTom.
Ehhrrm.....consider yourself flamed
Cabopino
Guest
Thanks for putting me straight on the Zumo mounts - to be honest I wasnt really referring to them specifically, rather Garmin gps's in general use on bikes. But I stand corrected on the Zumo mount.
"So I'm afraid it still is the Garmin over the TomTom"
Personal preferernce , surely. Youv'e obviously made up you mind, but don't you think it's fair that those who haven't should be presented with a balanced view rather than a one sided diatribe?
Just a thought..
CP
"So I'm afraid it still is the Garmin over the TomTom"
Personal preferernce , surely. Youv'e obviously made up you mind, but don't you think it's fair that those who haven't should be presented with a balanced view rather than a one sided diatribe?
Just a thought..
CP
FWIW I removed my BMW Nav 2 from my GS when fitting handlebar risers and fitted a Tomtom Rider with Touratech mounting cradle (from new) and have never had a problem with it, in fact I am absolutely delighted with it. No navigation errors, bluetooth phone and voice instructions via my Autocom, full European and Australian mapping, no problems with pins drilling or the unit falling out of the very solid mounting cradle.
Got a Rider fitted to your GS ? You need a Touratech mount for it. It works.
(No, the Nav 2 is still useful and is not for sale, before you ask. I'm just waiting to get access to a lathe so I can make some longer threaded handlebar bolts for the Nav 2 mount. )
Got a Rider fitted to your GS ? You need a Touratech mount for it. It works.
(No, the Nav 2 is still useful and is not for sale, before you ask. I'm just waiting to get access to a lathe so I can make some longer threaded handlebar bolts for the Nav 2 mount. )
Zambezi
Guest
The issues with the TT mount aside, the thing that p$sses me off about TT is their lies about the blatantly faulty mounts. It seems they have no interest in anybody once they have banked your hard earned cash!
TT can make the best unit out there but I will never buy another one based purely on their (lack of) customer support.
I am sure that there is going to be more reason to dislike TT after they get my unit and mount that has been sent to them for repair. Watch this space...
TT can make the best unit out there but I will never buy another one based purely on their (lack of) customer support.
I am sure that there is going to be more reason to dislike TT after they get my unit and mount that has been sent to them for repair. Watch this space...
True. But not because of the mounting issues. There are other reasons why others have bought Garmins instead of Tom Toms.
Mine's just stopped working.
Rode to Ashby Folville alright, everything working ok. Wired to the bike with Wunderlich / Nippy Norman mount. Cradle totally intact, charger pins in perfect condition.
Turned off, had a wander and upon my return it would not turn on. No even with the reset hole underneath or by removing the card and reinserting it.
I'm totally baffled. It's currently on charge in the house and I'm hoping by some strange miracle that cures it but I'm sure it was fully charged on the bike.
Anyone please got a solution???
Rode to Ashby Folville alright, everything working ok. Wired to the bike with Wunderlich / Nippy Norman mount. Cradle totally intact, charger pins in perfect condition.
Turned off, had a wander and upon my return it would not turn on. No even with the reset hole underneath or by removing the card and reinserting it.
I'm totally baffled. It's currently on charge in the house and I'm hoping by some strange miracle that cures it but I'm sure it was fully charged on the bike.
Anyone please got a solution???
Cabopino
Guest
When restarting the Tomtom after resetting it you do need to press and hold the on/off switch for a few seconds (3-5) before it will start
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