TomTom support - Excellent service

[High-Tower]

My 5 year old TomTom Rider2 packed up about a fortnight ago, just went to a blank screen while on the dock. The helpdesk, were just that, helpful, talking me through the resets and when they didn't work offered to have it collected for a fixed price repair. If it couldn't be repaired, I'd get a 20% discount off a new device.

Apparently it was repairable at a cost of £72 and would come with a 6 month warranty, so I told them to go ahead.

Well DHL have just called round and delivered my 'repaired' device. If it isn't a brand new one there's no way of knowing, and they've sent another dock, card, case, cable and mains charger, which they didn't want when I returned the old device.

I've had emails updating me all the time.

Altogether an excellent service, which seems to be far from the normal these days. Well done TomTom support

 

[Bumpkin]

Nice to hear, seems like they've 'taken a leaf out of Garmin's book'.

 

[FatAl]

I had a similar experience about two years ago. The Tomtom rider2 was out of warranty, screen locked up and unable to reset. I first used the Tomtom website and had various emails offering solutions to fix the unit.
It then became apparent that it would have to be returned to Tomtom. They sent next day packaging and a prepaid Royal Mail special delivery slip, I posted it, (I had no receipt or proof of purchase) and subsequently recieved email to say they had recieved it and were examining the unit. About a week later they emailed to say it could not be repaired and a new unit was en route to me.
I was impressed to say the least, this is excellent customer care.