Would I buy another ? Most definitely and without hesitation, I can't think of any other bike I would rather enjoy riding both on and off-road. I know there are rivals such as KTM etc but for me the BM is what I want...................
I'm not a knee-down wannabe racer or a skilled off-road rider but my GS has allowed me to enjoy both tarmac and mud with equal fun on the one bike, and for that I have nothing but the greatest respect for this brilliant machine.[/QUOTE]
I really thought id found the bike that was gonna do it all a real hero somthing i could really enjoy.All my bikes bar 1 have been brand new never have i felt so let down by a bike.Honestly i could break my heart........
The reasons why i wont have another BMW are not only to do with the bike,its BMW's attitude towards there customers.My dealer is Southport Superbikes and they have been BRILLIANT but BMW HQ have not been so.
I've had issues with my bike practically from day one SSB bend over backwards and BMW try to get away with the bare minimum.I had an issue with the person who was supposed to be in charge of the warranty department,basically i had lost quite a bit of time off work with the machine breaking down,and as i was going to be spending a fair bit of money on some accessories in the intrests of good customer relations could they come to some arrangement bearing in mind the money id lost off work,this is a brand new bike,presenting the same problem time and time again.It even presented a problem that had supposedly been identified on older machines and cured by fitting a new design of seal,which mine was fitted with from the factory.The answer was "you have a warranty,what more do you want?"
When my machine was looked at by one of BMW's technical people and it was agreed that my bike had problems which seemed to elude him ,and i again had cause to talk to this manager woman she suddenly decided "I don't really deal with the bikes,i mostly deal with the cars,i can't make a decision".
Ive had parts sent to the dealer for warranty claims that can't be fitted because the soft ware hasn't been released.I've had my bike returned andthe recovery driver wants me to stand on the back of the truck holding the bike whilst he tilts and slides the bed and if i dont want to hold it i can operate the tilt and slide!Ive been called a






for not signing the delivery form before inspecting the machine after its been returned.
BMW,s own insurance threatened to terminate my cover after repeatedly requestig that i "forward the requested documents" when asked what documents i'm told they dont want any only to recieve the same letter giving me 7 days to comply a few days later that happened on 4 occassions the last time being a recorded delivery letter.Then my insurance documents never turned up,three requests for them later some guy in London sends me my documents and "if I have his could i forward them to him".
BMW send out technicians who,although they are very nice and polite,know nothing about the bikes,have no diagnostic equipment or training so cannot fix the thing all they can do is stand there looking embarressed and call for a tow truck,whats the point in that?
This latest breakdown required a tow truck,BMW forgot to send the details to the recovery agent 5 hours almost for that to arrive,and this time i was left stranded without transport so a hire car was arranged,they took my credit card details (Got that bit right Din't they)Im still waitin for the fookin car now.
Then my dealer diagnosed the fault ,but it wasn,t present when the bike was taken to them,but they knew what it was but had to beg the warranty dept to autorise the parts to be sent,they were gonna let me have it back with faulty brakes(Why not BMW let it out the factory with the rear wheel bearing loose in its housing!)
The build quality is appalling the front frame is going rusty,the paint is chipping off the rear frame,the whole BMW package ,for me,has been shoddy.
They,BMW,have messed up every aspect of my ownership .This is the first BMW i have owned.Iam thoroughly dissapointed and dissolusioned i'm unable to enjoy the bike now as ive lost faith in it,i just do not trust it.Its a shame it was everything i wanted in a bike.It promised so much and delivered so little.17% of people in this poll wont have another,BMW are currently trying to appeal to a larger market,people like me unless they get there reliability sorted and there satalite services they are gonna lose bigger than they gain.I wont dare have another BMW.I dont trust the brand.That is why i wont have another long winded i know.But at least you all know why i am so pissed off.
I'd buy another bike from SOUTHPORT SUPERBIKES but not a BMW.