Zumo 500 won't accept maps from Mapsource

[ScoobySnack]

Hi guys,

I recently bought a reconditioned Zumo 500. It came with preloaded US maps, and a Mapsource DVD with City Navigator NT Europe. For a recent trip I deleted the US maps and transferred some mapping from Mapsource onto the device, enough to cover UK and northern France.

Also bought a 8MB SD card to accept the whole set, as I'm off to Greece in a few days. However now whenever I try to transfer maps to the SD card or the Zumo's onboard memory, after building index files etc. I get an error msg: "There was a problem communicating with the Garmin device. The request could not be performed because of a I/O device error"

I'm having no problems seeing the Zumo and SD card in Windows Explorer, and Mapsource sees them too. Am I doing something basic wrong?

Two evenings left before leaving on my trip, all advice appreciated!

Many thanks,

Simon.

 

[Schtum]

Also bought a 8MB SD card to accept the whole set, as I'm off to Greece in a few days. However now whenever I try to transfer maps to the SD card or the Zumo's onboard memory, after building index files etc. I get an error msg: "There was a problem communicating with the Garmin device. The request could not be performed because of a I/O device error"

Do you really mean an 8 MB SD card? The whole of City Navigator Europe NT is now just a bit over 2 GB.

Also, you do have an unlock code for this copy of City Navigator and have the maps unlocked to your device.....?

 

[ScoobySnack]

Hi Schtum,

Oops yes that was 8GB not 8MB

Yes I've got the unlock code for City Navigator. Will check the maps are unlocked to the device but I did sucessfully transfer maps for UK and France last month, which is why I'm wondering why it's not working now.

Regards,

Simon.

 

[ScoobySnack]

Got it now

Just to close the thread. Later last night I managed to download a few map cells. Any bigger mapsets and the download was rejected - regardless of whether going to the Zumo or the SD card.

Today I installed Mapsource onto a PC at work, and have just successfully downloaded the whole of Europe to the SD card. Took 1.5hrs though

Hypothesis: problem transferring larger files lies not with my Zumo but with my 7-year-old Sony Vaio desktop

Still, I'm all set for my departure to Greece on Saturday now. Tosser on tour ahoy