I have been looking for a replacement for my mid-weight, three season, waterproof gloves. The current pair are now about five years old and the lining is coming unstuck so I have to be careful taking them off. So as I really like them, and they’re still waterproof, a new pair the same seems obvious.
The gloves in question are BMW X-Trafit and they came with me on my TransAm trip last year, which they coped with remaining completely waterproof despite being covered in various kinds of crap on numerous occasions.
Being as I was out and about today, and in the region of where a BMW dealer is based, it seemed reasonable to call in to make a purchase. This did not work the way I thought it would.
So on the way home I stopped in to Cannon Motorcycles in Witham, Essex. They have relatively recently moved from Braintree and have a nice new showroom with lots of shiny bikes.
The layout of the riders kit leaves quite a lot to be desired. An offshoot in the showroom has three or four different jacket styles, a few helmets, a stand with shoes/boots, and three different gloves. In the middle of the showroom are two stands with more stuff on, the far side is more jackets, gloves, boots and at the top is yet more riders equipment. So the first question is: why is not all this stuff in the same place where you can see it and compare things like, I don’t know, gloves properly.
The other thing was that when I arrived at about 4:15 this afternoon I was seen by a member of staff (who had a rather hipster type beard) while I got my helmet off and sorted myself out. Despite being in the showroom for 20 to 30 minutes while trying to find all the gloves, and not finding the ones I wanted or anything else I liked, no-one spoke to me. At least four members of staff saw me wandering around the showroom clearly looking at stuff but at no point was I asked if I needed anything. It could be argued that they were busy and they just didn’t get to me. If that had been the case it wouldn’t be an issue. However, for the entire time I was there there was only one potential customer on the premises - me.
After about half an hour I came to the same point I have before with this dealer. Which is: stuff it, I’ll go somewhere else.
While I have had issues with Cannon’s before, both in Chelmsford and Braintree, buying a pair of gloves should be a straight forward thing. But seemingly not.
I am sure that they are nice people, but their customer service is nonexistent. Added to my previous experiences with this dealer I cannot recommend anyone to go there.
The gloves in question are BMW X-Trafit and they came with me on my TransAm trip last year, which they coped with remaining completely waterproof despite being covered in various kinds of crap on numerous occasions.
Being as I was out and about today, and in the region of where a BMW dealer is based, it seemed reasonable to call in to make a purchase. This did not work the way I thought it would.
So on the way home I stopped in to Cannon Motorcycles in Witham, Essex. They have relatively recently moved from Braintree and have a nice new showroom with lots of shiny bikes.
The layout of the riders kit leaves quite a lot to be desired. An offshoot in the showroom has three or four different jacket styles, a few helmets, a stand with shoes/boots, and three different gloves. In the middle of the showroom are two stands with more stuff on, the far side is more jackets, gloves, boots and at the top is yet more riders equipment. So the first question is: why is not all this stuff in the same place where you can see it and compare things like, I don’t know, gloves properly.
The other thing was that when I arrived at about 4:15 this afternoon I was seen by a member of staff (who had a rather hipster type beard) while I got my helmet off and sorted myself out. Despite being in the showroom for 20 to 30 minutes while trying to find all the gloves, and not finding the ones I wanted or anything else I liked, no-one spoke to me. At least four members of staff saw me wandering around the showroom clearly looking at stuff but at no point was I asked if I needed anything. It could be argued that they were busy and they just didn’t get to me. If that had been the case it wouldn’t be an issue. However, for the entire time I was there there was only one potential customer on the premises - me.
After about half an hour I came to the same point I have before with this dealer. Which is: stuff it, I’ll go somewhere else.
While I have had issues with Cannon’s before, both in Chelmsford and Braintree, buying a pair of gloves should be a straight forward thing. But seemingly not.
I am sure that they are nice people, but their customer service is nonexistent. Added to my previous experiences with this dealer I cannot recommend anyone to go there.