2014 RT's GROUNDED! DO NOT RIDE!

I have an affected 2014 RT, and I must say so far customer service has been excellent. Just like BMmike a swift delivery of a new 320d and now the change to a loan bike in the very near future (flipping company car tax vs motorbike). CW's as usual have been excellent and reaffirmed to myself the service they provide.

Now I understand that BMW need some space in order to figure out what is going on etc and to figure out fix timescales, as Im sure that stopping a production line is not exactly a cheap thing to do (what with wages, machines and sunk capital just sat)

But and it is a big J-Lo sized BUT, with the new age of social media, connected world etc it is not good enough to apparently offer advise, compensation and communication in one market and apparently not in another. Even an offer of we will have some news out on xx date or we will provide info via social media platforms. they will be running daily or 48 hourly progress meetings, surely its not hard to filter some information out? i.e. problem isolated, further testing required likely duration xx days, fixed identified looking at options etc. Even an acknowledgement that the BMWNA internal compensation memo has been leaked has would be good even to state not available in all markets.
 
Dillinger said:
I have been reading through some of the posts on this thread which has prompted me to throw in my side.

There seems to be an amazing amount of information on here from all sorts of sources. I haven't been given a date for the fix as a firm date is yet to be confirmed by BMW GB or AG. Who knows where 6 months came from?

While the problem is current, it's as simple as this: If anyone isn't prepared to wait for a fix & have use of a free loan bike for the duration, they can have a full refund.

We, just like the majority of UK dealers, have registered extra bikes to be used as courtesy bikes for any affected owners. We have let others borrow used bikes if they wanted a different model & we have even given a full refund by means of a new K1600GT.

Anything that can be done, is being done. I have been selling BMW's for 17 years. Before that, I have sold, Honda, Suzuki, Yamaha, Ducati & Triumph. I know from experience that the way problems like this are handled, BMW are head & shoulders above the rest. There's no way I'd want to be left at the mercy of any of the others thank you.

Do you really think any of the others would be prepared to lend you a brand new bike with luggage so you can go on your holiday? Or the offer of a car? Or a full, no questions asked refund?

We are asking our customers to arrange their own fully comp insurance, but we are refunding all costs incurred in full. Lets face it, you would have had it for the RT.

I dare say the fact that the Americans are being offered a financial sweetener, is that the USA is the most litigious on the planet. In fact, if you farted in the wrong place, some no win - no fee lawyer would be there to try to sue your ass for it. Money does seem to talk in America so I guess this offer is the best arrangement for them.

UK owners are usually more patient, forgiving & can take a look at the bigger picture rather than focussing in on a me, me, me attitude. They are prepared to wait for a fix, or take up one of the options on offer. They will look at what has happened & what is being done to sort it out. Apologies if this has offended any Americans on this forum.

It isn't the dealers fault, it sounds as though it isn't BMW's fault. Yes, I dare say that the shock manufacturer will be picking up the rather large tab if it proves to be their fault.
BMW have made a very hard decision to put a riding ban, it certainly isn't something they would have taken lightly.
Surely, the most important thing here is that any possible injury to anyone, however small the risk and this has to the number one priority?

The way a company or dealership is defined, is by the way it handles problems & what plans into action to minimise any inconvenience.

I know that BMW & their dealerships are the most professional out there and are doing EVERYTHING in their powers to resolve this as quickly & as painlessly as possible.

Please, give us dealers & BMW a break until some real information & answers are forthcoming.

Thank you, now get out there on your GS's, wear them out & come buy another ;-)

Yours

TJ
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Great post. I have always been a not particularly loyal BMW customer, as I keep switching to whatever takes my fancy. But I have owned 4 BMW bikes since 97, and while the bikes and various reliability items have been trouble over the years, the bikes overall are a good product at core and the UK dealers certainly a cut above the rest overall. Again from limited experience of 3 London based and surrounding areas dealers only.

On this topic, the deal we the customers are being offered or about to be offered ( I am currently with a Surrey based dealer) is a good one if not great. Offer of what is effectively a new bike of equivalent value as a loaner while we wait, a fab deal on another, perhaps more expensive one, or money back. What else can we expect? The only downside is that we won't be riding the bike of our choice for a few months yet. And the fact that 8000* £ 3k actual borne cost per bike in depreciation terms of your loaners etc, this will be 2.5-3mil cost that may put the Italian shock manufacturer in danger perhaps. ( not sure who owns them, I ll check tomorrow)

But as a customer it is a good deal. Looking fwd to a GS for a few months.
 
I rather fancy a K16 GT.
If I'd known in October, when I bought my GSA, what I know now...........
 
.....so if anybody fancies taking the option of a new K16GT & swapping it for an October 2013 GSA, 2,200 miles, Sand Rover & White with all the bits on, give me a shout.
:augie
 
Timaloy said:
.....so if anybody fancies taking the option of a new K16GT & swapping it for an October 2013 GSA, 2,200 miles, Sand Rover & White with all the bits on, give me a shout.
:augie
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Could well be a glut of low mileage K16's around in dealer show rooms when BM finally resolve the issue with the Toilet RT with deals to be done at the end of the year ;)
 
JohnnyBoxer said:
2200 miles - you need to get out more :)
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You're right JB. It's an indication of how little I'm enjoying the new bike I'm afraid. I only go out on her these days because I feel I ought to, whereas I would be out on the RTs for no reason whatsoever.

Paul S said:
Could well be a glut of low mileage K16's around in dealer show rooms when BM finally resolve the issue with the Toilet RT with deals to be done at the end of the year ;)
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JohnnyBoxer said:
.....and rejected 2014 WC RT's :)
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Both very good points well made. But I'm taking the bike to America for Bilco's September trip & would haved loved to have a K16 or RT for that.
 
Reading between the lines, I would agree

BMW dealers have quite a few expensive RT 'ornaments' at present - all dressed up, with nowhere to go :)
 
I can't believe how tolerant you lot are of consistent and persistent failures from BMW. How long do you think their car business would survive with such appalling quality control?

The new GS (allegedly) did for one of our best bike journalists, although of course the decision to fit a steering damper to all the new ones could just be a coincidence Now the new RT is withdrawn before it manages to do for somebody else and the overwhelming reaction on here is "aren't the dealers doing well?"

Well, I was thinking about trading my Multistrada for one of Germany's finest but maybe I'll take a while to think about that. I was annoyed when the heated grips stopped working but at least the thing hasn't tried to kill me yet!

:hide:hide:hide:hide
 
richardbd said:
I can't believe how tolerant you lot are of consistent and persistent failures from BMW. How long do you think their car business would survive with such appalling quality
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And would throwing the toys out of the pram make the situation any better? The bad press that BMW are getting over this and how that will affect their business will be pain enough!
 
richardbd said:
I can't believe how tolerant you lot are of consistent and persistent failures from BMW. How long do you think their car business would survive with such appalling quality control?

The new GS (allegedly) did for one of our best bike journalists, although of course the decision to fit a steering damper to all the new ones could just be a coincidence Now the new RT is withdrawn before it manages to do for somebody else and the overwhelming reaction on here is "aren't the dealers doing well?"
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Oh dear.:blast
 
rt suspention

T
I BELIEVE THAT THE STRUT IN THE SUSPENSION AS SNAPPED ON A PRODUCTION RUN , SOUNDS LIKE A CASEHARDENING PROBLEM ON THE SHAFT , FROM THRE INFO THAT IVE HEARD ,NICE BIKE WHEN THEY SORT THE SUPPLIER OUT EEEEEEEEEEE THEY DONT MAKE EM LIKE THAY USED TO LOL.
 
richardbd said:
I can't believe how tolerant you lot are of consistent and persistent failures from BMW. How long do you think their car business would survive with such appalling quality control?

The new GS (allegedly) did for one of our best bike journalists, although of course the decision to fit a steering damper to all the new ones could just be a coincidence Now the new RT is withdrawn before it manages to do for somebody else and the overwhelming reaction on here is "aren't the dealers doing well?"

Well, I was thinking about trading my Multistrada for one of Germany's finest but maybe I'll take a while to think about that. I was annoyed when the heated grips stopped working but at least the thing hasn't tried to kill me yet!

:hide:hide:hide:hide
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You're correct and not wrong................:D

Frankly it's getting a bit silly and some comedy

The number of bike rejections is quite astounding
 
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