600 mile service costs

[IssacHunt]

Struggled to read or understand some of the posts due to bad spelling and grammar!

Steve from Benham clearly wants to improve the service and I'm surprised he's actually responded to some of the posts which are clearly just a cheap swipe at his dealership.

We've probably all had good & not so good experiences with dealers, whether it be with four or two wheels.

Bought a car from Benham a few years back when I lived in the area and it was a fairly good experience.

Sure Steve would prefer a PM instead of publicly posted unconstructive comments about his dealership
Could I suggest a visit to Dictionary.com first though!

I'm sure he'll respond accordingly.....

 

[bobsnew]

Struggled to read or understand some of the posts due to bad spelling and grammar!

Steve from Benham clearly wants to improve the service and I'm surprised he's actually responded to some of the posts which are clearly just a cheap swipe at his dealership.

We've probably all had good & not so good experiences with dealers, whether it be with four or two wheels.

Bought a car from Benham a few years back when I lived in the area and it was a fairly good experience.

Sure Steve would prefer a PM instead of publicly posted unconstructive comments about his dealership
Could I suggest a visit to Dictionary.com first though!

I'm sure he'll respond accordingly.....

Were not talking about a car dealership here are we ? its good that your car deal went well for you, I am sure Steve has serious concerns about his company as we have experienced, without this forum perhaps he would not have had the insight as to what customers are feeling about this company. Yes personally I am encouraged that he is making personal approach to the issues, like I have. At the end of the day, I also know, we pays our money and we choose who we spend it with.

 

[bobsnew]

Satisfactory ending

Good morning

I have left a message for you this morning.

We can indeed get most parts the same day if ordered before 12.00 from BMW. In your instance, unfortunately, the part arrived with us after you had visited to collect it. Our fault, not yours because what we should have done is said to you that we would call to confirm it was in before you made your journey. This would then avoid a wasted journey if there were anything untoward happen to the delivery lorry.

With regard to the 5 days order comment, because the part had been dispatched to us it showed on the system as 'red' and incorrectly, the parts advisor read this as a part that was on backorder, hence 5 days to arrive.

Either way, we inconvenienced you when we could have avoided this and I totally understand the annoyance and frustration this caused. I am happy to deliver the part to you this morning with an appropriate discount applied and will speak to you later.

Please accept my sincere apologies.

Regards

Steve

As one who is swift to condemn poor service, I am also equally as quick to recognise good service. Without going into unnecessary detail, having ordered a part, further delay resulted, the correct part was finally identified for my bike, thank you to the intervention of Steve & his manager Andrew Fearn, I am pleased to say they proposed a practical solution and I am now in possession of
it. So in this instance well done Benhams & look forward to seeing the new GS at their launch next Friday 1st March.