Are there only unhelpful people working at Cannon BMW Braintree

[Uinneag]

Hope so...
I’m off to the Brecon Jazz festival next weekend, then a wine festival in Germany on the Rhine. And keeping my fingers crossed for a trip around Bonny Scotland and sky to bump into OOOOnnnyak later in the year, (he doesn’t know yet though!)


For you...

Oh fek raise the drawbridge and pit the portcullis doon

 

[Steptoe]

Have BMW rapped their dealer over his knuckles for responding on the site

 

[Lord Vader]

Just another update
Brought my bike in for a service to another Dealer yesterday.I did mention to them about the,how did someone on here put it so nicely"The Red Warning triangle of Death" and the first think which was ask was if my speedo was playing up as well
Well i will start another thread as soon as my bike is fully sorted and put a link up on here.
But i had my believe into BMW customer service fully restored yesterday they even offered me coffee
Thanks to everyone on here for their support and help,i hope to meet you all in person one day
pete
p.s. E-mail to BMW UK was send and i am just waiting for the reply now

 

[ChasMill]

Want to tell us who the other BMW dealer is?

 

[Brian ROSEN]

Want to tell us who the other BMW dealer is?

No! NO! No! Let's wait until everything is put right!

 

[Navy Boy]

BMW UK response? Oh and Thank you!

Now that this whole sorry saga has moved on a bit have we seen anything formal from BMW UK about this? Are they simply going to try and keep this quiet?

Am I wrong or did BMW UK get a copy of the original letter that LV sent to Cannons? If so they've taken their time in getting back to him about it.

Oh and Thank you LV! Prior to LV's conversation with the Cannons I was still willing to adopt the attitude of "There's two sides etc." however my mind has now been firmly made up. I won't be going there unless in a dire emergency!

What a shame and as for Willow...

I'm usually willing to give people the benefit of the doubt however... Talk about an own goal!

 

[Lord Vader]

Want to tell us who the other BMW dealer is?

Yes i will indeed

No! NO! No! Let's wait until everything is put right!

Absolutly right,once my bike is proper sorted i will write/start another thread and put a link up here

Now that this whole sorry saga has moved on a bit have we seen anything formal from BMW UK about this? Are they simply going to try and keep this quiet?

Am I wrong or did BMW UK get a copy of the original letter that LV sent to Cannons? If so they've taken their time in getting back to him about it.

Oh and Thank you LV! Prior to LV's conversation with the Cannons I was still willing to adopt the attitude of "There's two sides etc." however my mind has now been firmly made up. I won't be going there unless in a dire emergency!

What a shame and as for Willow...

I'm usually willing to give people the benefit of the doubt however... Talk about an own goal!

BMW UK has been in contact with me and ask me to keep them informed.Which i did via e-mail(i also put a link to this thread into the e-mail)after i had the meeting with Cannon.Going to be interesting to see what they come back with.
p.s. something i did not mention yesterday at the other dealers when i was explaining the problem to the guy in customer service it turned out he knew about this thread cause he is a lurker
Hi and once again thanks for yesterday

 

[Decster]

BMW UK has been in contact with me and ask me to keep them informed.Which i did via e-mail(i also put a link to this thread into the e-mail)after i had the meeting with Cannon.Going to be interesting to see what they come back with.
p.s. something i did not mention yesterday at the other dealers when i was explaining the problem to the guy in customer service it turned out he knew about this thread cause he is a lurker
Hi and once again thanks for yesterday

i would imagine that BuMW are monitoring all BuMW forums worldwide, its the best marketing survey they could ever hope for and its free.

 

[Johnny Dangerously]

I always thought that post about the free panniers was a dodgy plug from someone in Cannons. Crikey, I'll definately not be buying my new bike from them. That's a shame as thats now my nearest two dealers struck off my list. Shambles, I though BMw were meant to be good with after sales support. Definately not in my experience so far.

 

[Brian ROSEN]

".......i would imagine that BuMW are monitoring all BuMW forums worldwide, its the best marketing survey they could ever hope for and its free. ..."


Do you really think so? I think that is just wishful thinking - otherwise we would have to brush up our grammar etc. I know that the dealers report back every fault out of the ordinary that occurs. For instance when I had squeaky brakes that proved difficult to cure, although the dealer changed pads and discs, I had a nice letter from BMW France asking me to be patient plus a BMW Pen and a BMW cap - (that my daughter swiped straightaway!) A few weeks later they brought out a small modifiacation kit which solved the problem.

 

[Lord Vader]

Well it has Just happened
My bike is getting finally sorted
A big thumbs up for
South London Motorrad in Caterham
All the details are here
http://www.ukgser.com/forums/showthread.php?p=1497006#post1497006
again a big thank you to all the guys which helped me and the support i got from this site

 

[Decster]

".......i would imagine that BuMW are monitoring all BuMW forums worldwide, its the best marketing survey they could ever hope for and its free. ..."
Do you really think so? I think that is just wishful thinking - otherwise we would have to brush up our grammar etc.

not everyone goes to BuMW dealers. They cannot get the reports back from Independents, also they will watch the opinions that are being formed on forums.

Not all 'dealers' are trustworthy in reporting back to BuMW. A huge organisation like this would definitely be watching the internet.

Hardley Dividson regurlarly go to the big Hog rallies and rip off the original mods that owners make to their bikes

 

[GS TRV]

makes a corking read

nice to hear of a happy ending and let's all wait for the new threads from Willow

 

[Monsieur]

makes a corking read

nice to hear of a happy ending and let's all wait for the new threads from Willow

Rather underhand of Willow to pose as a tosser - maybe all this could have been sorted out weeks ago if cannon had followed the lead of crossan (another thread) and explained their side of the story instead of resorting to threats and refusing to talk.

 

[Aidan1150]

i would imagine that BuMW are monitoring all BuMW forums worldwide, its the best marketing survey they could ever hope for and its free.

Do you really think so? I think that is just wishful thinking

Yes they do monitor this site. Can't imagine that they would like it all though.

 

[Zoomboxer]

i would imagine that BuMW are monitoring all BuMW forums worldwide, its the best marketing survey they could ever hope for and its free.

If this is indeed the case - do they have to subscribe before they can post in the 'For Sale' section

 

[Decster]

Yes they do monitor this site. Can't imagine that they would like it all though.

would imagine that they are keeping a close eye on Nemeziz

 

[GS TRV]

Yes they do monitor this site.

Getting paid to read UKGSER?

I want that job

 

[ovenpaa]

Good to hear you got a result LV and found a good dealer as well

 

[Dave56]

Glad to hear LV that you`ve had a resolution to your plight & hopefully closure to the dispute.
This was a sorry tale involving a stubborn, complacent dealer who`s business will hopefully take a long while to recover - some would say that they hope it never does.
I would say that the main lesson learnt from this sorry tale is that customer service is king and thats how it should be.
Anyway LV, happy riding & stay safe