Beware Dick Lovett Bristol
- Thread starter stevegriff
- Start date
Who is Steve Bellars
Head of BMW’s Motorrad in UK, at a guess
Howard Godolphin used to be fab, but retired a good few years ago
Can’t you read post #24 ?
His daughter works at Vines BMW in Guildford.
No. That’s Scott.
Steve Bellars is head of BMW UK Technical and the end stop of all things in that area. However he’s spread so thinly it’s very rare anything gets to his desk unless it’s pushed very heavily.
Depends. For a warranty claim, it appears so but you still have your statutory rights as above. Can it be time consuming and weary? Of course.Same issues with me. Claimed I did not looked after the bike, despite me having 5 other GS,s Current bike and one previously from Dick Lovetts. Complained to BMW UK. Their advice was to take to another dealer. Did that and they said the bike have been looked after submitted a report to BMW Motorad. Claim rejected as it had previously been refused. The would not reopen the original claim. After numerous emails final response was…
Hello Ian
Thanks for your recent response to BMW Customer Service.
I'm sorry you're not happy with the outcome of your TSARA case - I understand your frustration.
I'm unable to overturn the decision made by BMW Technical as this was considered by their team of trained technicians and they're the highest point of escalation within BMW diagnosing. Their decision is final.
When they consider cases there are several factors which they take into consideration before making a decision. It appears that on this occasion those parameters weren't met and therefore, your case for TSARA was declined.
I'm sorry this won't be the outcome you desired however, your complaint was dealt with at the highest point of escalation and can't be overturned.
If you don’t think we’ve been fair, you might want to contact our industry regulator, The Motor Ombudsman. They’re there to make sure we’ve acted reasonably and in line with industry codes.
For more information, please visit https://www.themotorombudsman.org/.
I wish you all the best moving forward.
If you need anything in the future, aside from this complaint, please do get in touch. This will be our final response in relation to this complaint.
Kind regards
Amin
BMW
United Kingdom
Amin Akbar
Customer Service Consultant
BMW Customer Support
Summit ONE
Summit Avenue, Farnborough
Hampshire, GU14 0FB
Tel: +44 (0)370 5050 160
Email: [email protected]
Web: www.bmw.co.uk
---------------------------------------------
This email was sent from an email account of BMW (UK) Ltd which is a company registered in England and Wales with company number 1378137 and has its offices at Summit ONE, Summit Avenue, Farnborough, Hampshire, GU14 0FB. BMW (UK) Ltd is authorised and regulated by the Financial Conduct Authority for credit broking activities and for insurance is an Introducer Appointed Representative of BMW Financial Services (GB) Ltd which is authorised and regulated by the Financial Conduct
Authority. The contents of this e-mail are confidential and may be privileged and subject to internal monitoring. If you are not the addressee indicated in this message, you may not copy, forward, disclose, deliver or otherwise use it or any part of it in any form whatsoever. You should then kindly notify the sender by replying to this message and destroy it thereafter. Opinions, conclusions and other information in this message that do not relate to the official business of any BMW Group Company shall be understood as neither given nor endorsed by them.
So basically a big not a hope !,,,,
thread::xnAkuxApHyin6JlMenZ5Kg0::
stevegriff
Registered user
i raised the case with the motoring ombusman in June still waiting to be assigned an agent.Same issues with me. Claimed I did not looked after the bike, despite me having 5 other GS,s Current bike and one previously from Dick Lovetts. Complained to BMW UK. Their advice was to take to another dealer. Did that and they said the bike have been looked after submitted a report to BMW Motorad. Claim rejected as it had previously been refused. The would not reopen the original claim. After numerous emails final response was…
Hello Ian
Thanks for your recent response to BMW Customer Service.
I'm sorry you're not happy with the outcome of your TSARA case - I understand your frustration.
I'm unable to overturn the decision made by BMW Technical as this was considered by their team of trained technicians and they're the highest point of escalation within BMW diagnosing. Their decision is final.
When they consider cases there are several factors which they take into consideration before making a decision. It appears that on this occasion those parameters weren't met and therefore, your case for TSARA was declined.
I'm sorry this won't be the outcome you desired however, your complaint was dealt with at the highest point of escalation and can't be overturned.
If you don’t think we’ve been fair, you might want to contact our industry regulator, The Motor Ombudsman. They’re there to make sure we’ve acted reasonably and in line with industry codes.
For more information, please visit https://www.themotorombudsman.org/.
I wish you all the best moving forward.
If you need anything in the future, aside from this complaint, please do get in touch. This will be our final response in relation to this complaint.
Kind regards
Amin
BMW
United Kingdom
Amin Akbar
Customer Service Consultant
BMW Customer Support
Summit ONE
Summit Avenue, Farnborough
Hampshire, GU14 0FB
Tel: +44 (0)370 5050 160
Email: [email protected]
Web: www.bmw.co.uk
---------------------------------------------
This email was sent from an email account of BMW (UK) Ltd which is a company registered in England and Wales with company number 1378137 and has its offices at Summit ONE, Summit Avenue, Farnborough, Hampshire, GU14 0FB. BMW (UK) Ltd is authorised and regulated by the Financial Conduct Authority for credit broking activities and for insurance is an Introducer Appointed Representative of BMW Financial Services (GB) Ltd which is authorised and regulated by the Financial Conduct
Authority. The contents of this e-mail are confidential and may be privileged and subject to internal monitoring. If you are not the addressee indicated in this message, you may not copy, forward, disclose, deliver or otherwise use it or any part of it in any form whatsoever. You should then kindly notify the sender by replying to this message and destroy it thereafter. Opinions, conclusions and other information in this message that do not relate to the official business of any BMW Group Company shall be understood as neither given nor endorsed by them.
So basically a big not a hope !,,,,
thread::xnAkuxApHyin6JlMenZ5Kg0::
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