OscarIndia
Registered user
Ordered a jacket from a bunch on Thursday night. Had an email yday saying "Seen your order - we're shut until Tues but will get it away then. Thanks!"
Just sayin'.....
Just sayin'.....
Beware of this site
- Thread starter Dawg
- Start date
The Nutter
Registered user
I've always thought that in times of recession, companies would be bending over backwards to keep customers and would do all they could to keep them happy. The very basics of this, IMHO, would be to deliver what the customer has paid for. Simple really. If they fail to do this, I like to know so I don't waste my time, effort and, more importantly, money dealing with them.
I hope you get the seat sorted, I too would be pi**ed off if I were in you position.
Dean
Registered user
I blame the bank holidays 
mind
I can see both sides, I hate waiting for things and then to get the wrong one and lack of communication I have had all that such is life (but I would like to think that I would let the vendor know I was pished orf and give him a chance to reply before I posted I have always had a happy ending with all bad experiences turned good (shit happens) 
but I would hate to be a vendor dealing with joe public and modern joe public forum poster.
bank holidays is a double edge sword wrecks the flow business, still it was a nice wedding
hope it gets sorted and the resulting post
mind
I can see both sides, I hate waiting for things and then to get the wrong one and lack of communication I have had all that such is life (but I would like to think that I would let the vendor know I was pished orf and give him a chance to reply before I posted I have always had a happy ending with all bad experiences turned good (shit happens) but I would hate to be a vendor dealing with joe public and modern joe public forum poster.bank holidays is a double edge sword wrecks the flow business, still it was a nice wedding
hope it gets sorted and the resulting post
OK, here we go.
What I should have said all that time ago was more like, Beware of this site if you would like to contact them between two sets of bank holidays....
They have now answered their phone and all is, or will be sorted.
Pleasent enough on the phone although no reason given for the lack of contact last week.
I agree that I may have been a little hasty, but the fact remains that, as a customer I expect good service. I have now got this, just a little later than I would have wished.
So... to be fair, dont let my rantings over the past two weeks put you off using this site. I think I just caught thenm at a difficult time. Ho Hum now to find something else to get worked up over.
What I should have said all that time ago was more like, Beware of this site if you would like to contact them between two sets of bank holidays....
They have now answered their phone and all is, or will be sorted.
Pleasent enough on the phone although no reason given for the lack of contact last week.
I agree that I may have been a little hasty, but the fact remains that, as a customer I expect good service. I have now got this, just a little later than I would have wished.
So... to be fair, dont let my rantings over the past two weeks put you off using this site. I think I just caught thenm at a difficult time. Ho Hum now to find something else to get worked up over.
OK, here we go.
What I should have said all that time ago was more like, Beware of this site if you would like to contact them between two sets of bank holidays....
They have now answered their phone and all is, or will be sorted.
Pleasent enough on the phone although no reason given for the lack of contact last week.
I agree that I may have been a little hasty, but the fact remains that, as a customer I expect good service. I have now got this, just a little later than I would have wished.
So... to be fair, dont let my rantings over the past two weeks put you off using this site. I think I just caught thenm at a difficult time. Ho Hum now to find something else to get worked up over.
Amen and hallelujah.......................perhaps you'd be kind enough to re-word the thread title (email Paul BHT) and not slate the company up hill and down dale
Davy F
Registered user
OK, here we go.
What I should have said all that time ago was more like, Beware of this site if you would like to contact them between two sets of bank holidays....
They have now answered their phone and all is, or will be sorted.
Pleasent enough on the phone although no reason given for the lack of contact last week.
I agree that I may have been a little hasty, but the fact remains that, as a customer I expect good service. I have now got this, just a little later than I would have wished.
So... to be fair, dont let my rantings over the past two weeks put you off using this site. I think I just caught thenm at a difficult time. Ho Hum now to find something else to get worked up over.
Fair play to you
I think most of us assumed you'd get things sorted once the Bank holidays, that have ground most of the country to halt, past by.
All is happy in the forest once more.
The Nutter
Registered user
Glad to hear that it worked out Dawg
Ditto. Though I also get pretty pi**ed off when retailers fail to provide what you've paid for. They then cry like little girls when they go out of business because they've upset too many of their customers. Retail competiton is pretty strong and the successful ones bend over backwards to ensure they deliver what the customer pays for. I'll only use someone until they fail me, then I go elsewhere, after all, they are more than happy to take your hard earned and then treat you like a second class citizen instead of the all important supplier of wedge in their pocket that you are. Retailers need to remember that they only have a business if the customer is happy to spend their money with them.
I shall now dismount from the soapbox. Ta!
Ditto. Though I also get pretty pi**ed off when retailers fail to provide what you've paid for. They then cry like little girls when they go out of business because they've upset too many of their customers. Retail competiton is pretty strong and the successful ones bend over backwards to ensure they deliver what the customer pays for. I'll only use someone until they fail me, then I go elsewhere, after all, they are more than happy to take your hard earned and then treat you like a second class citizen instead of the all important supplier of wedge in their pocket that you are. Retailers need to remember that they only have a business if the customer is happy to spend their money with them.
I shall now dismount from the soapbox. Ta!
Bloody hell there's some right "tossers" out there
There are some customers you are better off without. Being in the retail business myself let me assure you when harping on about "Customer service" that you get so many people trying to take the piss that it is sometimes hard spot the genuine cases.
I could go on forever about upset customers that complain about poor customer service when we are reluctant to take a perfectly good product back some 10 months after they purchased it because they fancy the latest version.
Or customers that accidentally order the wrong product online and then claim we have sent them the wrong product. We'll happily swap it out but its their initial stance of usually aggressive attack that winds me up.
Or start off a letter of complaint threatening to take us to the highest court in the land under the "sale of goods" act when they clearly have never read said act. They're usually the bluffers cause they know they haven't got a leg to stand on.
Quite often when these pathetically unreasonable individuals fail to get their way they claim that "they'll never buy from us again". And in most cases we think "good, you're too much grief anyway". But the funny thing is you see them come back a few months later. Why, cause we're cheap, Thats why
I'm thinking you need a change of vocationBloody hell there's some right "tossers" out there
Being in the retail business myself let me assure you when harping on about "Customer service" that you get so many people trying to take the piss that it is sometimes hard spot the genuine cases.
I could go on forever about upset customers that complain about poor customer service when we are reluctant to take a perfectly good product back some 10 months after they purchased it because they fancy the latest version.
Or customers that accidentally order the wrong product online and then claim we have sent them the wrong product. We'll happily swap it out but its their initial stance of usually aggressive attack that winds me up.
Or start off a letter of complaint threatening to take us to the highest court in the land under the "sale of goods" act when they clearly have never read said act. They're usually the bluffers cause they know they haven't got a leg to stand on.
Quite often when these pathetically unreasonable individuals fail to get their way they claim that "they'll never buy from us again". And in most cases we think "good, you're too much grief anyway". But the funny thing is you see them come back a few months later. Why, cause we're cheap, Thats why
With a degree of hostility and contempt for your customers like that you should probably go an work for BT or an electricity or water company, I think you'd fit right in.
I doubt you're the proprieter of the retail business you work in. If I were the proprieter, you'd be down the road in a minute.
Not at all, I still enjoy the challenge of ensuring that reasonable people (who are the vast majority) get excellent, honest service. I just needed to point out that there are also a lot of really unreasonable chancers out there that if you were to bend over to many of them would take a reasonably profitable business to the wall.
Bloody hell there's some right "tossers" out there
Being in the retail business myself let me assure you when harping on about "Customer service" that you get so many people trying to take the piss that it is sometimes hard spot the genuine cases.
I could go on forever about upset customers that complain about poor customer service when we are reluctant to take a perfectly good product back some 10 months after they purchased it because they fancy the latest version.
Or customers that accidentally order the wrong product online and then claim we have sent them the wrong product. We'll happily swap it out but its their initial stance of usually aggressive attack that winds me up.
Or start off a letter of complaint threatening to take us to the highest court in the land under the "sale of goods" act when they clearly have never read said act. They're usually the bluffers cause they know they haven't got a leg to stand on.
Quite often when these pathetically unreasonable individuals fail to get their way they claim that "they'll never buy from us again". And in most cases we think "good, you're too much grief anyway". But the funny thing is you see them come back a few months later. Why, cause we're cheap, Thats why
Opinions clearly vary, because this seems to me to be most reasonable, & backs up my experience of some, repeat some, of the "Great British public"
The Nutter
Registered user
Bloody hell there's some right "tossers" out there
Being in the retail business myself let me assure you when harping on about "Customer service" that you get so many people trying to take the piss that it is sometimes hard spot the genuine cases.
I could go on forever about upset customers that complain about poor customer service when we are reluctant to take a perfectly good product back some 10 months after they purchased it because they fancy the latest version.
Or customers that accidentally order the wrong product online and then claim we have sent them the wrong product. We'll happily swap it out but its their initial stance of usually aggressive attack that winds me up.
Or start off a letter of complaint threatening to take us to the highest court in the land under the "sale of goods" act when they clearly have never read said act. They're usually the bluffers cause they know they haven't got a leg to stand on.
Quite often when these pathetically unreasonable individuals fail to get their way they claim that "they'll never buy from us again". And in most cases we think "good, you're too much grief anyway". But the funny thing is you see them come back a few months later. Why, cause we're cheap, Thats why
Soap Box Re-mounted
You seem to be missing the point. This guy paid for a seat and received the wrong item. I accept there are people out there who take the piss, the point I was trying to raise was that retailers should supply what was paid for and it should not be for the customer to spend his time and effort (phone costs etc) to put this right and how he wouldn’t have to if the retailer kept up his end of the deal.
For example; I had a similar experience with a well-known supplier of aftermarket parts (features on this site) and when I tried to resolve this I was expected, at my initial expense, to send the 'wrong' item back and they would not send out the correct item until the 'wrong' item had been received. Suffice to say I have never used this company since. I had spent approximately £1,000 with this company over many years and this was the first time an issue had arisen. It was their lack of 'customer service' that has driven me to find alternative suppliers, and although it is difficult to find retailers of the items I require I will do all that I can to buy said items from elsewhere, even if it means spending slightly more.
Nuff said, off to pub
