Brand new Moto Guzzi v100s corrosion

[Ex-Call Centre Chimp]

I wouldn't want a replacement Moto Guzzi based on what I've sent here and another thread regarding corrosion but even if I did I wouldn't be happy to get my replacement from the same dealer given what appears, IMO, to be the poor response to the OPs experience.
I'd be looking for a full refund and going elsewhere.

 

[stever1]

Personally I would like the money back.
I wouldn’t want to deal with that dealer again. It’s not been proved that they are rogues, but it certainly looks that way.

 

[DING-DONG]

, I wouldn't turn down the offer of a newer model with some improvements on it for no extra cash.

I don’t think they would be supplying a newer model the one sent back is a 2024 model.

 

[jonnie comet]

There are very few things in life quite like buying a new motorbike - it is STILL an amazing buzz. This experience would have pissed me right off.

SO, if it was me.....no social media and no ranting at anyone.

Money back (via dealer or bank guarantee). Forget all about the bike and the dealer and have myself a merry little Christmas. When 2024 arrives, I would start again.....ELSEWHERE.

All the best DD.....

 

[Fluffmeister]

There are very few things in life quite like buying a new motorbike - it is STILL an amazing buzz. This experience would have pissed me right off.

SO, if it was me.....no social media and no ranting at anyone.

Money back (via dealer or bank guarantee). Forget all about the bike and the dealer and have myself a merry little Christmas. When 2024 arrives, I would start again.....ELSEWHERE.

All the best DD.....

That would get my vote

They also seem to be trying to point the finger at the factory, that just does not wash with me, I can't see the factory crating something like that up and sending it over, I've only had 3 Guzzi's and yes they are quirky, but on the whole screwed and welded together very well. And who did the PDI? fucking Ray Charles?

It's not your first rodeo mate, so you will do what's best for you, personally, I'd follow Jonnies lead above, and in the new year, I'd call Sally at A&D in Denbigh and sort a deal out with her. There is a lot to be said for a family run business that is customer focussed.

Just as a side note, I see the comment's about not wanting a Guzzi based on what's been seen here and other sites, but if you spent a few hours trawling the threads on here you would NEVER buy a modern BMW The only problem with my V100 so far is the TPMS which is wildly inaccurate and very "Italian", and they are being swapped out on the next service as apparently there was a bad batch of sensors used at the factory.

Good luck going forward, I'm really intrigued with this whole story now, and would love to know how it transpired that that motor, seems to have been replaced, by an amateur mechanic with only the use of a hammer and a flat blade screw driver, then handed over to Ray Charles for the PDI

 

[Blue]

Well I arrive home to this email, couple of pointers, at no stage did I ask for a bike is 2024 after all why would I buy in 2023 and bizarrely he has made his own decision on what I want, it’s not his to make.

Email is a cop out and focuses the blame on Moto Guzzi yet MSC staff carried out the pdi and would have clearly seen the damage and the fact the bolts holding the fan to the radiator were loose, in-fact one never even had a nut on the end so just fell out, this would suggest the pdi wasn’t actually carried correctly.

Trying to put the blame back on Moto Guzzi is a bit of a lame excuse when they were the last ones to check the bike over, and If I was a representative of the Moto Guzzi Factory supposedly getting a letter blaming the company for supplying a Bike in this condition they would not be a dealer of Moto Guzzis any more as I would of expected a Dealer to be the last one in the line for quality control of my product.

 

[DING-DONG]

I replied to there email this morn and this was the reply that I received within 10 minutes.

I’ve asked for a full refund, bike and panniers £15550 and not heard back since.

 

[theoneandonly]

i used to be a Guzzi dealer .
the first bike i took from a crate ( Cali ev , red/pearl white ) had 7 warranty faults b4 it went out the door . (2000)
the factory will send you stuff so they can say they've sent it. ( had some bolts turn up...we ordered sunglasses)
95% of the time bikes have faults , it is down to the dealer to find/fix them before they go out. a good pdi ..will take you a day if it has problems.
dealers need to be committed to the brand .
this bike should never have left the workshop , it should have had various claims done , customer given the option of take it ...and it will be fixed , or leave it.
it should have been inspected after assembly on the bench , and faults rectified...it wasn't.
finish faults ...when you sign for delivery , these fall off the warranty , so inspection on delivery is very important.

factory did a special bike for Mr McGregor , an ambassador for Guzzi , a white Cali Vintage .
he rode it home , dropped it off for 1st service .
now ....you would think, they would have made extra special care , cos the pick up was to be shown on tv.
swing arm set-up not done = loose arm .
wheels not balanced well .
overspray inside the panniers .
F.I. not well done .
clutch pin not drilled ( they never do this) .
no stickers on the side panels.

his producer also brought a Cali vin , but i never got to sort it out , he sold it as soon as he got back .

 

[SBD]

two things.

1 MotoGuzzi do use year identifiers (of course they do, they run a factory, with full traceability of all the components that they buy, and they VIN the bike so they know what needs recalling and what doesn't)

2 Jonnie Comet's post above. No fuss, money back, thank you & good bye.

good luck.

 

[squibb34]

I'm getting confused here - is there some misunderstanding about the meaning of the word 'rejection'.

The dealer's sweet talking approach is to be expected, sales turnover doesn't come easy at this time of the year, so a short sharp reminder appears necessary.... unless the OP has had a change of heart?

 

[DING-DONG]

I'm getting confused here - is there some misunderstanding about the meaning of the word 'rejection'.

The dealer's sweet talking approach is to be expected, sales turnover doesn't come easy at this time of the year, so a short sharp reminder appears necessary.... unless the OP has had a change of heart?

I’ve rejected and my last email I asked for a full refund however it seems there a bit reluctant to reply promptly.

 

[Pukmeister]

Personally I would be considering putting things in the hands of a Solicitor, or at least seeking proper legal advice (rather than well-meant but often incorrect tips from a bike forum) when there is over £15k at stake.

 

[longdog]

There is always your local Trading Standards to involve. It certainly appears that the motorcycle was not fit for purpose and it was certainly not sold as such. I sincerely hope you get a full refund, you certainly deserve it.

 

[SBD]

you might advise the company that you will be instructing a solicitor if they have not refunded you within eg 24 hours. Whilst you probably can get the legal costs (and interest) as part of the recovery process, it would be preferable to not need to fight for it.

Once they realise that you do mean business and will not be fobbed off, they would be sensible to just settle at the earliest opportunity. Doesn't mean they will, but they would be sensible if they do.

good luck

 

[DING-DONG]

I’m working 5 mins away and have cancelled my jobs for this afternoon as I intend to call in personally and ask for my money.

 

[SBD]

good luck

keep cool!

 

[Deleted account 251212001]

'Which legal' might be worth speaking to depending how it goes or if you are expecting a fight, for the sake of joining fee of £29 and a rolling tenner you can phone up and speak to a solicitor with experience in these matters (consumer law?). Fingers crossed for a good outcome and as above be factual not emotional.

 

[DING-DONG]

There trying to hang onto my monies.

Let’s see what the reply is, again I’ve politely asked for my money to be refunded.

 

[dean0n0]

They're failing on customer service, miserably.

 

[Cortina]

They haven't quite got the message that you do NOT want to deal with them !! You will hopefully tell them that with more subtlety than I would !

Good Luck.