Brand new Moto Guzzi v100s corrosion

[DING-DONG]

I called, it’s now starting to piss me off slightly.

I’ll be emailing MG tomorrow morn with an official complaint and relaying all the emails that suggest it’s MG fault and not MSC.

Also I’ll be visiting MSC 8:30am on Thursday.

 

[EVskiy]

I called, it’s now starting to piss me off slightly.

I’ll be emailing MG tomorrow morn with an official complaint and relaying all the emails that suggest it’s MG fault and not MSC.

Also I’ll be visiting MSC 8:30am on Thursday.

That’s shit! They could’ve told you that I. The email that they aren’t going g to be around after 3:30pm

 

[Jazbee]

Learn something new every day - I thought the payment on the credit card needed to be £100 or more to be covered. I didn't realise the CC payment could be as little as £1, as long as the purchase is over £100.

There is a little known 'fly in the ointment' with CC guarantee payments that's worth knowing......if you paid say PayPal or another 3rd party go-between with your CC and they paid the seller......the CC company are immediately no longer liable for any claims or losses......worth noting

https://www.moneysavingexpert.com/credit-cards/PayPal-Section75/

 

[ChasF]

There trying to hang onto my monies.

Let’s see what the reply is, again I’ve politely asked for my money to be refunded.

That email doesn’t really offer anything - he just seems to be testing the water as to whether it’s important to you to have a bike before Christmas or not.

Whatever, if it were me, I’d be on the phone rather than email. Make it clear that before anything else can happen you need a full refund. If they want to try to get you another bike then you can discuss that with them once you have your refund.

I hope they haven’t spent it all on their Christmas outing.

 

[Nice 'n' Fat]

I called, it’s now starting to piss me off slightly.

I’ll be emailing MG tomorrow morn with an official complaint and relaying all the emails that suggest it’s MG fault and not MSC.

Also I’ll be visiting MSC 8:30am on Thursday.

Are they off on a Factory Tour ?

 

[EVskiy]

That email doesn’t really offer anything - he just seems to be testing the water as to whether it’s important to you to have a bike before Christmas or not.

Whatever, if it were me, I’d be on the phone rather than email. Make it clear that before anything else can happen you need a full refund. If they want to try to get you another bike then you can discuss that with them once you have your refund.

I hope they haven’t spent it all on their Christmas outing.

Verbal conversation and demands have no ground to stand on, in the court of law unless backed up by a physical evidence. I think what Dave is doing correct, he can then gather all of the evidence together should he need to use it. Black and white is by far more substantial v hear - say.

An email with the demand has been sent, a verbal (phone call) followup perhaps isn't a bad thing, but what are the chances, that the bloke he wans to be chatting with, will wave his colleague, that "I am not here" or "he's out the office" or "he's in the meeting"

A visit into the store, with a demand to have his money back, maybe a good thing, maybe not. I am a cabinet maker after all and most certainly not a lawyer or a legal advisor.
Perhaps should the visit into the store not go the way Dave is intending for it to go, then a verbal notification of "a video recording for the purposes of evidence will commence" and start recording using your phone, once again, the moment the video recording starts, make sure to mention that for the purposes of transparency, you are gathering video evidence... following by a request for an explanation, as to why is your money and request for a refund are being withheld and/or ignored.

 

[EVskiy]

Are they off on a Factory Tour ?

probably more than likely a tour of local micro brewery, or some such watering hole.

 

[Bubb]

Get the money back into YOUR bank account.
then, once you have it, you can then decide whether to deal with this same dealer on another bike, or take your custom elsewhere.
looks to me like they are trying to do everything then can to NOT give you a full refund.

go to the dealership, tell them you have rejected the bike, as they well know. Tell them you want your money back or you get a solicitor involved, and ask the trading standards to get involved as they have sold an item “not fit for purpose”.
make sure that you then go home and send the same information as an email.

give them 24 hours to pay back the money of yours that they have. If they don’t comply

get a solicitor involved, AND trading standards. I’m sure the company don’t want a prosecution by trading standards against their name, with the associated bad press.


Having seen how they sent the bike out, and their e mails blaming everyone else even tho they should have done a proper PDI, and their stalling tactics, I would NEVER deal with this company, even if they were the cheapest in the UK..

 

[DING-DONG]

Some good pointers there Ev

 

[EVskiy]

Some good pointers there Ev

Should you have to go down the Video route. Then send a followup email, notifying, that you have been to the store, and as you made them aware, you have taken a video recording for the purposes..... That way there is no reason for MSC to say anything untoward.....

 

[DING-DONG]

@Bubb, I never intend to buy anything from them again and neither would I have took it back for servicing, if they can’t carry out a simple pdi no way are they doing a service correctly.

They are a shower of shit, tried to buy local, it don’t work.

Once it’s done with I’ll be sharing my photos and script on every review platform and FB pages.

 

[ChasF]

Verbal conversation and demands have no ground to stand on, in the court of law unless backed up by a physical evidence. I think what Dave is doing correct, he can then gather all of the evidence together should he need to use it. Black and white is by far more substantial v hear - say.

An email with the demand has been sent, a verbal (phone call) followup perhaps isn't a bad thing, but what are the chances, that the bloke he wans to be chatting with, will wave his colleague, that "I am not here" or "he's out the office" or "he's in the meeting"

A visit into the store, with a demand to have his money back, maybe a good thing, maybe not. I am a cabinet maker after all and most certainly not a lawyer or a legal advisor.
Perhaps should the visit into the store not go the way Dave is intending for it to go, then a verbal notification of "a video recording for the purposes of evidence will commence" and start recording using your phone, once again, the moment the video recording starts, make sure to mention that for the purposes of transparency, you are gathering video evidence... following by a request for an explanation, as to why is your money and request for a refund are being withheld and/or ignored.

Everything agreed on the phone should be backed up by email, of course. It seems to me thought that Dave is sending emails saying he wants his money back and the dealer bloke is sending emails trying to shift a new bike with no mention of Dave’s request. If you speak on the phone you can shortcut all this stuff Dave says he not interested, dealer bloke makes excuses, Dave says not interested - no need for the blame game or analysis of why the engine was changed etc. Then you come to some agreement and Dave sends an email summarising the outcome, dealerbloke transfer money end of.

Dealer avoids more bad publicity, Dave is free to buy a new bike.

 

[JohnnyBoxer]

Pity you didn’t put some of it on finance, then you would also have a bit of clout from a finance company perhaps, in relation to the dealer

 

[DING-DONG]

Pity you didn’t put some of it on finance, then you would also have a bit of clout from a finance company perhaps, in relation to the dealer

On the face of it you don’t naturally think every dealer is going to turn bad, I would imagine if piaggio pulled the plug they would be bankrupt in a week.

 

[DING-DONG]

Let’s see if moto guzzi reply to the review on there fb page.

You might have to copy and paste the link to open

https://www.facebook.com/100012859328850/posts/pfbid02ToSNLB6MNkBdTmciKUzgpA4axmGMsYtw5ofXQNjgyCMMQcUXvoEw1KPBm2ZmcJVCl

 

[GSite]

Hopefully if they are serious about customer service, this won't go without actions from MG, you could add that you require them to take action and would like feedback on the outcome.

 

[Blacknbluex2]

Let’s see if moto guzzi reply to the review on there fb page.

You might have to copy and paste the link to open

https://www.facebook.com/100012859328850/posts/pfbid02ToSNLB6MNkBdTmciKUzgpA4axmGMsYtw5ofXQNjgyCMMQcUXvoEw1KPBm2ZmcJVCl

If I were you I wouldn’t have posted that…... there could be repercussions from it
Go in, see the boss and ask nicely for your money to be refunded, I don’t think they can refuse you

 

[DING-DONG]

Go in, see the boss and ask nicely for your money to be refunded, I don’t think they can refuse you

I’ve asked the boss several times nicely, rejection letters emailed, yet no coming forward with my monies.

 

[EVskiy]

Let’s see if moto guzzi reply to the review on there fb page.

You might have to copy and paste the link to open

https://www.facebook.com/100012859328850/posts/pfbid02ToSNLB6MNkBdTmciKUzgpA4axmGMsYtw5ofXQNjgyCMMQcUXvoEw1KPBm2ZmcJVCl

Dave, are MSC Ltd on Facebook? I can’t see them. It is a bit pointless if they aren’t as they will not see it, nor will their customers. Moto Guzzi UK nor Piaggio can not see it either because you haven’t tagged them. You have attempted to tag Piaggio, but it has not been done correctly.

I am with @Blacknbluex2 regarding posting this on Facebook. If I were you I’d remove it, because the intended audience can’t see it and they certainly aren't going to be looking for your post.

Go on Thursday in to the shop, when the boss is likely to be around, and ask to speak with him in private, away from the flies on the walls and their ears. Give him a chance to explain why he does ignore your request to refund you in full, it is no different to returning a vacuum cleaner within 14-28 days from the day of purchase. If he’s not a crook, he will issue you a refund, if he is, he will make every excite there is to be made.
Give him 24h to refund you, citing interest rate on top if no money in the account within 24h and that you will be taking a legal action with the solicitor. Confirm all of it in the follow up in the email. If you can take a video or audio recording of your conversation the better. As you can do a transcript of it and send it via email to the dealer.

 

[EVskiy]

@DING-DONG Dave, I’ve just had another thought. Perhaps the reason for not refunding you, is because you “still technically” an owner of the vehicle, as you haven’t handed over the V5C to the dealer.
We obviously know why that is , with Christmas looming and postal services being overwhelmed.
It has also only been a week since you had that bike delivered. With Wednesday being a day under lock and key. So chances are, you will kot get to se the V5C until middle of next week, and then it’s Christmas.