Brand new Moto Guzzi v100s corrosion

[DING-DONG]

@AustinW, I’ve had some legal advise and I’m in my rights to ask for a full refund because i acted straight away and a motorcycle next year is not suitable, there’s a time process you have to allow, it’s from the day they collected the bike and this will lapse on Saturday for the sale of goods act breach and Sunday for a charge-back, breaching the sale of goods act papers are being served tomorrow by post.

The charge-back can be requested from Sunday onwards however the dealer also has a timeframe they can reclaim so I need to prove to the bank the reasons for chargeback so it stops the dealer trying to reclaim the monies.

So £14700 chargeback and £850 for the panniers I paid cash, I’ll have to take action to recover the £850 and apparently the county courts have a massive backlog and could take 12 months however it’s easier to reclaim £850 instead of £15550.00

I’ve called the dealer several times today and politely asked for Andrew and apparently he’s been in a meeting with piaggio for several hours, it’s either true or he’s hiding behind his keyboard.

 

[DING-DONG]

it is not that the bike is " not fit for purpose" much more like "not of merchantable quality" .
it will still do the purpose IE ride and move without breaking down. it is that the quality is not what you would expect.
it should never have left the shop.

Not satisfactory quality (extensive corrosion)

Not fit for purpose (bolts were missing)

Doesn't match the description
(it did not represent a brand new bike as per the listing and the corrosion on the engine and the witness marks that do not align would suggest it’s done a lot more than 1 mile)

Im claiming: not satisfactory quality.

Something ain’t right here, are they about to fold ! got debts and not been paying for the bikes !

 

[GrinningGSer]

As long as you are within 30 days , you could be stressing yourself unnecessarily . You have legal rights to reject the vehicle.

What are a consumer’s legal rights when buying a car?

Your exact legal rights when buying a car will depend on when you bought it. Click here to find out more information

www.themotorombudsman.org

Same rights for a motorcycle

 

[DING-DONG]

There not Ombudsman members, just a rogue dealer either trying his luck or the business is on its arse.

 

[GSite]

30 days from when the vehicle was bought, so from when the purchase agreement was made, not the same as when the bike was delivered. You have done the right thing getting legal advice.
Good luck with it, hope they cough up before close of business tomorrow to save any further agro.

 

[GrinningGSer]

Don’t think it’s the purchase date but legal advice best :
“The time limit for short-term right to reject
(1)A consumer who has the short-term right to reject loses it if the time limit for exercising it passes without the consumer exercising it, unless the trader and the consumer agree that it may be exercised later.

(2)An agreement under which the short-term right to reject would be lost before the time limit passes is not binding on the consumer.

(3)The time limit for exercising the short-term right to reject (unless subsection (4) applies) is the end of 30 days beginning with the first day after these have all happened—

(a)ownership or (in the case of a contract for the hire of goods, a hire-purchase agreement or a conditional sales contract) possession of the goods has been transferred to the consumer,

(b)the goods have been delivered”

 

[SBD]

if they are a crap business on the bones of their arse, you need a solicitor pronto, because right now they have your bike and your money, and if they fold, you'll be an unsecured creditor, which is not going to make you happy.

If they’re going bust get it sorted before they do.

 

[DING-DONG]

Update: I arrive home @ 8pm and thought I’d try the tel number to see if there’s any answer machine, bizarrely a woman answered the phone, she confirms she’s one of the directors, I asked for Andrew, must be one of her sons, he’s not there so I ask about my money, apparently they have been in a meeting all day with piaggio, I ask for a call back in the morn, 30 minutes later I receive this email.

Minor imperfections they having a fookin laugh.

 

[ChasF]

Get some advice - if you accept the payment does it mean you’ve accepted their offer?

 

[Cortina]

I think I would be having a sense of humour failure ..... in particular the £200 pdi charge. Good luck !

 

[Bubb]

That is absolutely shit. I feel for you ding dong.

I think this bunch of crooks needs a visit from trading standards.
I also wonder what Piaggio think about how they are behaving. I very much doubt that Piaggio would consider this bike as fit to deliver to a customer as a brand new bike.

I would consider accepting the offer, and at least getting most of your money back.
Then taking them to the small claims court for the rest of it.
That was they would have a CCJ against the company if/when the court decided you are correct and they are a bunch of shysters.

 

[Bubb]

Also, were you made aware in writing of these cancellation charges. Are they displayed anywhere that can EASILY be seen and read within the dealership. Or did they just make them up today.

the cost for the PDI is an absolute joke imho…. Stevie wonder could have done a better job

 

[DING-DONG]

Piaggio are not interest they even fail to reply to my emails, moto guzzi / piaggio shower of shite, I feel for anyone whom buys a new guzzi because whilst you may have a good dealer the manufacturer does not give a fook about you and when you complain that your new stelvio engine paint is peeling, they will say it’s only cosmetic we will rattle can it.

 

[GSite]

OMG, unbelieveable, as you say having a laugh.
So clearly the imperfections to the finish are acceptable and therefore "normal" !
The damage to the frame and evidence that someone has messed about with it are also normal !
Is this Piaggio telling the dealer that this is acceptable ?
Has the dealer tried to return the bike to piaggo who have refused ?
Conversely the dealer has offered to replace the bike, so they accept it is sub-standard, clearly a contradiction. This email was a serious error on their behalf, the reputational damage and lost custom will be significant, they deserve it. Hopefully they will see this thread on google and realise that failure to refund in full will have consequences for them. Your contract is with the dealer, so the buck stops with them, legal action to ensue I suspect out of principle and/or for the £375 out of pocket.

 

[g00ner]

Note to self

Don’t use MSC in future

 

[Deleted account 251212001]

isn't the significant fault that factory engine bolt alignment marks don't align indicating the engine bolts and engine have been tampered with after its factory installation, supported by scratches to the frame and a loose radiator (which is also a potential safety issue and gotta be reason to reject the PDI charge alone).

This is not 'just' a scratched panel it's the engine and radiator that appear to have been fucked about with !! What a shower of shit.

 

[g00ner]

Interestingly

Just googled MSC Guzzi

This thread is fourth hit on Google

 

[theoneandonly]

well , get them to forget the £200 pdi fee , cos it wasn't done to anyone's satisfaction , tax, you will get back most of that . ( talk to dvla and explain , and you might get it all )
take the money and run ! chalk it up to experience.
or stand your ground and get it all ..this might not be the best thing , and may prove costly and time consuming , but i understand the principal's of it .
get some proper advice .

PROVIDED they don't make you sign a gagging order ......you can go and badmouth them to you hearts content ...until you have had your monies worth .

JUST KEEP IT TRUTHFUL and that is the most important part , cos if you start stretching what has happened, they will come after you.

as an aside i was a Guzzi dealer 10 years ago , we were looking at doing Lambretta copies from India ? , Piaggio got really funny about it ? yet here are MSC being a Royal Alloy dealer alongside Vespa ? how strange ?

https://scooters.co.uk/

MOTORCYCLE AND SCOOTER CENTRE LIMITED filing history - Find and update company information - GOV.UK

MOTORCYCLE AND SCOOTER CENTRE LIMITED - Free company information from Companies House including registered office address, filing history, accounts, annual return, officers, charges, business activity

find-and-update.company-information.service.gov.uk

having just read the last 2 years of Co. accs , to my untrained eye ...they have £100k in the bank , up from£3k the year before ? that's good going.

F*** 'em ask for all your money.


i wonder , could you take what is on offer ,AND then do a small claims for the outstanding ?

 

[ChasF]

They should be compensating you for the grief caused plus paying interest on the money they’ve had for longer than they should have.

 

[SBD]

I’m not a lawyer but.

accept the money offered “under protest” or ”without prejudice”, and get it in your account.

then take action to recover the rest.

do not accept “in full and final settlement”.