Brand new Moto Guzzi v100s corrosion

[Big-G]

Motorcycle Accident Claims - White Dalton Motorcycle Solicitors

Motorcycle accident claims solicitors. No win no fee solicitors for motorcycle accident compensation claims. Change to us or use us from the start. 0800 783 6191. All our solicitors ride motorbikes.

www.whitedalton.co.uk

Give these a bell and see what free time they offer & what they can do to help @ a low cost?

 

[turkuss]

I am sorry to hear your plight with this bike purchase. and I agree with not going into the dealers as if the red mist comes down for any reason and you end up giving one of them a dig or knocking a bike over it will escalate rapidly.
Also please try and not let this take over your life.

 

[GSite]

Consequences indeed. If I was the owner of the dealership I would be very aware of the consequences of not refunding the entire purchase price without arguement and know that a damaged reputation and loss of business would cost mega times more than the £400 ish difference. Their lack of insight and/or arrogance is absolutely unbeliveable. In the current market with hard times ahead they are very likely to go under as folk simply won't put up with this kind of treatment.

 

[ChasF]

Still can’t understand how this bike was in the system and why the dealer felt the need to try and palm it off on some unsuspecting punter. If the bike had come from MG in this state, surely the dealer would have rejected it.

MG factory has a pretty good reputation for quality control but this bike has had an interesting history.

 

[DING-DONG]

Consequences indeed. If I was the owner of the dealership I would be very aware of the consequences of not refunding the entire purchase price without arguement and know that a damaged reputation and loss of business would cost mega times more than the £400 ish difference. Their lack of insight and/or arrogance is absolutely unbeliveable. In the current market with hard times ahead they are very likely to go under as folk simply won't put up with this kind of treatment.

They probably think £400-£500 it ain’t worth the hassle of a buyer taking legal action, in hindsight they have made it very easy now with just £486 outstanding, everyones comments on this thread has inspired me to take legal action and make them pay me in full for there wrong doings.

I’m now looking forward to it, I don’t think they will forget me in a hurry.

Whilst they do have cancellations charges, I never cancelled I rejected because they could not supply goods as per the contract the goods and not an old wreck of an engine, im sure they will try to say I tampered and removed bolts, in the 10 mins it took from the driver leaving to when I sent photos and rejecting the bike.

It’s going to be great start of the year for motorcycle and scooter centre.

 

[Nice 'n' Fat]

Consequences indeed. If I was the owner of the dealership I would be very aware of the consequences of not refunding the entire purchase price without arguement and know that a damaged reputation and loss of business would cost mega times more than the £400 ish difference. Their lack of insight and/or arrogance is absolutely unbeliveable. In the current market with hard times ahead they are very likely to go under as folk simply won't put up with this kind of treatment.

I have a mate who used to own a bike shop. If ever he had a disgruntled customer with a problem bike he would just buy the bike back and move on. In his opinion, having an unhappy customer was simply not worth his time & effort. Giving the customer all of his/her money totally diffused the situation and took all the control out of the customer's hands.

Imagine the conversation down the pub or on internet forums

I bought a bike of XXXX and I had a problem with it. When I complained the boss man said fine, we will give you all your money back.

Kind of makes you think that dealer XXXX looks after his customers, doesn't it

 

[theoneandonly]

I have a mate who used to own a bike shop. If ever he had a disgruntled customer with a problem bike he would just buy the bike back and move on. In his opinion, having an unhappy customer was simply not worth his time & effort. Giving the customer all of his/her money totally diffused the situation and took all the control out of the customer's hands.

Imagine the conversation down the pub or on internet forums

I bought a bike of XXXX and I had a problem with it. When I complained the boss man said fine, we will give you all your money back.

Kind of makes you think that dealer XXXX looks after his customers, doesn't it

this ^^^ . it's painful , but makes life easier . you can fix the "problem" later.

it doesn't pay to be honest , you just sleep better.

another shop in Shipley ( narrows it down for you ) sold a bike to a punter , said punter wrecked the clutch , mechanic strips it, to it's c/cases , has alignment of centre of bare engine and g/box checked ...perfect. puts it all back together , rides it gives it back ....punter wrecks another clutch , my mate has him in and grills him . punter leaves . punters mate came in , mechanic talks to him ...he says ...oh yeah he doesn't like it , wants a Griso .
upshot , punter comes back confesses to deliberately damaging the clutch to reject the bike . he pays for all the parts , and then they do a deal on...a new Griso.

 

[DING-DONG]

When I contacted trading standards they sent me a template, first official letter arrived @ msc today.

 

[shedracer]

Having read the whole thread thus far, as so many others have said, there’s something very fishy about this bike. I’m pleased Ding-dong has managed to get the majority of his cash back (I too would be fighting for a full refund), and I hope your successful getting the rest back.

As bad as MSC have been, and it seems they will have a very hard lesson to learn concerning customer service, I‘m appalled how MG have dealt with the issue. You would’ve thought they would dispatch someone asap to MSG, to inspect this bike, after receiving the photos ding-dong sent them, as it seems the bike in question has some very suspicious history (after all, it is suppose to be a brand new bike).

Ding-dong, I wish you the very best with the legal case, but don’t let it totally consume you.

 

[Morety]

This thread, apart from highlighting the appalling customer buying experience from MSC, has thrown up a question mark for me on just how a supposedly new bike had so many issues. It didn't take much digging from the Owner's Club and other forums to get feedback from disgruntled owners, pointing to some pretty shocking quality issues on customer's new bikes which included:

1. serious oil leaks from engine requiring some bikes to be returned under warranty to carry out what was a significant amount of work to rectify;
2. multiple reports of engine corrosion;
3. Failures of some KYB rear shocks (affects limited number of variants and a recall has been issued)
4. coolant and fuel leaks;
5. gearbox issues;
6. multiple reports of cat box/silencer joint fracturing at 5K-ish miles;
7. electrical failures when ridden in the wet (!)

One new owner claims his has only run properly without any issues for 300 of its total 1500 mile history and he's on the cusp of rejecting it as it's spent more time at the dealership than on the road.

Seems like a bike that may have been rushed into production a little too quickly. These reports seem pretty widespread so it doesn't seem like a case of few and far between.

The V7 and V85TT on the other hand seem like reliable buys and seem to suffer with far fewer issues. Personally, if buying a MG I'd stick with one of those.

To the OP....good advice given above. You've had a rough experience but try not to let it eat you up. Take the money, find something you like and I hope you are rewarded with a great bike so this sorry story can fade into history for you.

 

[GSite]

Raises questions over the new Stelvio's potential for similar issues.
You would hope that the factory has taken steps to resolve the Mandello problems and build the Stelvio accordingly. High profile travellers who are let down by reliability won't hold back on making it well known on their socal media, so Guzzi really cannot afford to let this slip if the bike is to be a success. Having said that, the complete arrogance and lack of customer support will do as much damage to the brand.

 

[Bubb]

Ding dong

im very glad to hear you have got most of your money back.
Im also glad to hear that you are pursuing the rest via small claims, and wish you well in claiming back what appears to be rightfully yours.

good luck, and keep us all updated to how it’s going to get the rest of your cash back.

now go out and buy a BMW !

 

[DING-DONG]

I left an appropriate review on google for MSC and the photos have been seen 2500 times, this thread is ranking 1st page on google,

They have 14 days from receiving my official letter to reply and tbh I don’t expect a reply.

MG are fully aware of everything yet they do nothing, I’ve had an email from a bike journalist wanting to know more however as court action looks likely I’ve declined to say anymore at this stage.

All this could have been avoided very easily.

 

[Jazbee]

Ding dong

im very glad to hear you have got most of your money back.
Im also glad to hear that you are pursuing the rest via small claims, and wish you well in claiming back what appears to be rightfully yours.

good luck, and keep us all updated to how it’s going to get the rest of your cash back.

now go out and buy a BMW !

Yes, there's been absolutely no tales of woe about any BMW bike on here

 

[DING-DONG]

Yes, there's been absolutely no tales of woe about any BMW bike on here

My experience of Bmw is that they treat there customers very different to MG.

 

[Jazbee]

My experience of Bmw is that they treat there customers very different to MG.

My experience with both has been very good, but I've not had issues with any. I hope you deservedly get your issues sorted out.

 

[SBD]

Small claims is cheap and easy.

Fingers crossed, you’ll get your money, your court fee and a few pence interest.

 

[Wrinkly]

My experience of Bmw is that they treat there customers very different to MG.

My experience is very different, in fact the exact opposite. I've only ever had 1 major problem with MG. A warped clutch plate fitted at the factory. (V85TT). Quickly remedied with zero hassle. Several small issues, again remedied with zero hassle.
BMW on the other hand. I bought a new 1200 GS WC in 2013. The faults were extensive including severe engine corrosion. They fitted a new engine, but did little to rectify the other issues, appalling gearbox, strange wobble between 40-65 mph. After a couple of months the new engine was starting to corrode. BMW wanted to fit another engine and final drive. I wanted to reject the bike. I was advised I would not be able to reject the bike after 6 months.
In the end I P/exd the bike for a Guzzi Stelvio and have never looked back. I was totally honest with the dealer and told him of the problems with the bike. I never saw it up for resale and he told me some years later it was sent to auction. I think I lost about 5k on that bike in 6 months but, hey ho that's life. And it did inadvertently lead me into Guzzi ownership for which I am eternally grateful.
I'm really sorry for your wo's DingDong. Which is a real shame because (in my mind) Guzzis really are something special.

 

[BikerBob]

An interesting alternative take on MSC here

I'm not sure exactly when the bike was purchased; I doubt he was aware of this thread.

 

[Fluffmeister]

An interesting alternative take on MSC here

I'm not sure exactly when the bike was purchased; I doubt he was aware of this thread.

Notice though he does mention the discounts available from MSC, so I would say that was possibly the major positive about them in his review.