Broadband Installation Problems

[needlongerlegs]

Hi Guys

Bit of a survey here, I'm a bit stressed today..

Anybody signed up / applied for Broadband,

Had BT pass line only to find it would not synchronize ie

Bloody Work,

I've two customers now been thro this.

Are BT actually testing lines quality or just guessing whether ADSL will work or not

G...just wasted a day :-(

 

[RadioActive]

I think they probably just check that the exchange is enabled and you're within a certain distance. Someone I know ordered a telephone line and broadband at the same time as he was fed up with NTL's cable offering failing all the time. BT fitted the phone line but the ADSL didn't work. When the engineer turned up he said "oh - none of the lines in this road can get ADSL because the cable's shagged. I keep telling them not to accept ADSL orders". And that was in a built up area. My mate had to go back to NTL. My ADSL line in the sticks worked first time however.

Chris

 

[Mikey]

It's all to do with line resistance and line loss and they generally check this before saying you can have ADSL. The latest generation ADSL worked to higher limits so your distribution cable must really be shagged!!

 

[shugie]

BT do test the lines with the kit in the exchange, but it appears that the test is not that complete, and does not detect ground fault (earth faults cause more problems with the high frequency ADSL signal than with low frequency voice) well enough.

ADSL will work with only one of the voice lines connected, so it appears that it must be an earthed connection at the exchange. You should get on at BT to sort their cable faults out - it probably doesn't meet their own spec

Also, if it wont sync is the ADSL kit in the exchange configured correctly?

BT are pants in so many ways.

Shug

 

[cookie]

BT are pants in so many ways.

Shug

how true

 

[needlongerlegs]

Pants

Pants are usefull !!

They keep yer jacobs warm

BT are NOT..

G