Dick Lovett Service

[Jondd21]

Another Cotswold fan here.

I bought my bike elsewhere but Cotswolds service department do not differentiate from a bike supplied by them.

Wonderful service and even better staff .

 

[wreck diver]

Rob at Cotswold services is a joy to deal with

 

[R_otor]

Bought the service package last year, had the 6000 service with them. No issues and the guys I met at the shop were helpful. My issue is when I phone them they are most unhelpful, promise to get back to me but don't, and 1 woman in particular is quite rude on the phone. Fair play 1 guy on here said I could use the service package in another Motorrad dealer. I was not convinced, but he was right. I cancelled my service in Dick Lovett in Bristol and booked in with Cheltenham BMW. Can not get the service done any earlier than Dicks, but the guy on the phone was pleasant and helpful and gave me answers to my questions of being over my 12k mileage for the service. Was prepared to go to Shrewsbury BMW if they could fit me in before the TT but no luck. They were also very helpful on the phone, even said call in on the way back from the tt for a coffee. What is it with the women on the phone at Dicks ? They remind me of Dr receptionists with the attitude.
Rant over.

That's a low blow, Doctor receptionists receive special training in how to be offensive, avoid doing anything to help and escalate simple situations. Claiming BMW is now providing that level of training is an insult to the NHS.

Glad you got your bike sorted.

I hate to say but most notably post COVID the world of great/good/mediocre/any customer service is now an optional extra and usually at an additional cost.