Good customer service from Bahnstormer Alton...

Phill Elston

Rum Bosun
UKGSer Subscriber
Joined
Mar 7, 2017
Messages
419
Reaction score
7
Location
Pewsey, Wiltshire
When I bought my bike in March, I spec'ed it with the Nav V.
My thinking in this was a) I didn't want to wait for the Nav VI which was going to be a couple of more weeks and, perhaps more importantly (as I saw it then) that the Nav V had been around a while, so any faults or bugs should have been ironed out by then - Deluded fool that I was!
From DAY 1 I have had problems with it.
Sometimes I switch on the bike and it all interfaces spot on.
Often though, it says it's connected to the phone but the phone doesn't show up on the screen.
Sometimes it does, but it won't allow me to answer.
Sometimes it shows the phone as connected, and that all works but it says that I have no compatible headset connected to listen to music - forgive me, I LIKE to listen to music AND the raucous sound of my Akra system!
I have to have a 32Gb micro SD card with all my music stored and the Nav V will ONLY see mp3 files - no other types... I had to spend hours re-converting my entire music library.
Sometimes that all works but the playback skips and crackles like a bitch - if that happens, just switching off and back on won't cure it you have to stop, demount the Nav, hard boot and try again - often getting one of the other problems.
And sometimes the thing just freezes or goes blank... so you have to stop, switch off, demount the unit and try again (with crossed fingers)... nah, works great!? NOT!!
I've even tried using a different phone and gone as fas as to change from the dedicated SRCS comms that is designed for the Schuberth C3Pro/Mac computers to a Sena 10U for the C3 Pro.. Same problems persist
So the kit is 6 months + old.
Yesterday, I contacted Bahnstormer Alton by email. I got a phone call back within the hour and today they sent out a Demo Nav VI for me to try for "a couple of weeks" to see if it's any better - It couldn't be much worse!
I've been told that if it solves my problem, they will take back the Nav V, send me a brand spanking new Nav VI and I just have to pay the difference.
THAT is why I buy from Bahnstormer...
 
I must have been lucky with my set up? I have had zero issues. In fact it surprises me just how well it works.
GSA MY 17 TB
NAV V
Cardo Scala Q3
Samsung Galaxy s7 (Garmin connect & Cardo)
It does everything perfectly. Answers phone calls. Plays my music (20GB) in my phone. Sat nav directions although i turn that off. Bike to bike. The weather and traffic apps are great on the Nav V. The Nav would tell me there was traffic, or lane closed, vehicle breakdown etc and re route me automatically. The thing that surprised me the most, is that me, my bike and all my stuff is connected via the nav wheel.
Just lucky i suppose ?
Good luck.
 
Bahnstormer Alton have, in my opinion, excellent customer service. Can't speak for Maidenhead as I've never been there.

I've turned up with BMW Emergency Services with punctures and been sorted there and then the first time and the day after the second time - only because I wanted to swap tyre brands and none were in stock. I've purchased thousands of pounds of kit and anything I wasn't happy with was changed without a quibble.

The crowning glory was my recent service when I turned up a week early (oops). Not a problem. Quick bit of shuffling meant the bike was serviced as planned.

I'm not surprised they were helpful. Love the place.
 
+1 for the chaps at Bahnstormer.:clap

They're having parties at both locations this weekend, with James May at Maidenhead for the day on Saturday, along with a decent BBQ. There's some sporting personality at Alton, along with a BBQ there.

Should be a good weekend.:beerjug:
 
+1 for the chaps at Bahnstormer.:clap

They're having parties at both locations this weekend, with James May at Maidenhead for the day on Saturday, along with a decent BBQ. There's some sporting personality at Alton, along with a BBQ there.

Should be a good weekend.:beerjug:

Maidenhead are doing a proper braai! Their new master tech is a saffa...I'm on a test ride in west London though otherwise I'd have called in..
 
+1 for the chaps at Bahnstormer.:clap

They're having parties at both locations this weekend, with James May at Maidenhead for the day on Saturday, along with a decent BBQ. There's some sporting personality at Alton, along with a BBQ there.

Should be a good weekend.:beerjug:

Sadly, there are ambulances to be manned for the weekend or I'd be there... FML
 
Maidenhead are doing a proper braai! Their new master tech is a saffa...I'm on a test ride in west London though otherwise I'd have called in..

I thought the braai was a couple of weeks ago?
 
Peter Hickman, BSB, TT rider and the coolest man on the grid will be at Alton on Saturday.

+1 for their superb attitude. Helpful and friendly always.
 


Back
Top Bottom