Had enough!

[Davel]

Firstly, this is not a name and shame situation.

I like the guys at the dealership and don’t know if any other dealer would have sorted this differently or more quickly.

In early 2014, I bought a brand new Fatboy but, after four breakdowns (three needing recovery) in a short period of time, I went upstairs and traded it in for a new Alpine White GS in Dec 2014 (Keyless and slipper clutch, Nav 5 etc) – I mean what could possibly go wrong?

Well, quite a lot apparently!

So far:-

16 Dec 14 Bike delivered to me new

26 Jan 15 Bike recovered as dead and wouldn’t start

5 March 15 Bike recovered dead and wouldn’t start

9 April 15 Kill switch replaced

23 Sept 15 Kill switch replaced again

5 Nov 15 Bike recovered dead and wouldn’t start. Kill switch replaced again too

2 Dec 15 Bike recovered dead and wouldn’t start. It was returned to me on 10 December.

At that time, they serviced it and fitted driving lights. Assured checked and all okay!

12 Dec 15 Bike recovered dead and wouldn’t start – it is with them now.

When not in use, the bikes is kept indoors and put on a trickle charge if unused for a period of time. Despite this, the battery fully discharges.

BMW don't seem to have a clue...

What would you do?

They say that the battery isn't being drained of power when turned off and nothing is showing up on the diagnostic kit.

They also say the battery is fine.

I've always thought that they'd find the problem and fix it - but clearly not.

Last week they suspected a drain from the sat nav feed even though dead when turned off.

They really are clutching at straws now and just fumbling around.

The key fob is kept in the house whilst the bike is either outside or in the stables. They are not close to each other.

I decided to sell it believing it to be fixed but stopped the adverts because it clearly hasn’t been.

BMW have tested the bike, the batteries and the trickle charger (supplied by them) several times.

I hate to admit it but I buy new to keep within warranty etc. I know absolutely fanny all about engines and electrics.

I can do fuel, oil, water etc but then I leave it to those in the know.

BMW Motorrad have got involved, although the contract is of course with the dealer.

They now suspect a possible problem with the EGR (?) unit.

The point that I have made to both the dealer and to BMW is that fault became known in January 2015, less than a month after taking delivery. They have had twelve months to find and rectify the problem but have failed to do so.

I was rather angry with the guy at the dealership this afternoon and I'm normally quite a placid grumpy old sod. They wanted to see the trickle charger yet again.

So all input welcome both from those in the know and those wanting to take the piss – I could do with a good laugh at the moment.

I’ve put them on notice to repair or replace on the advice of a solicitor. If they don’t do this, we can apparently push then to reject the bike.

Am I being unreasonable?

Really pissed off with the bloody thing right now….

 

[Camel Toe]

You must be a very patient guy.....I would demand a new bike by now....no ifs..no buts....and plenty fffff's.....

 

[mrtee43]

If you like the bike and want another, I would push for doing a deal on a new one. For every problem bike, like yours, there are dozens that are fine with happy owners just like me (reaches for a bit of wood).

 

[Neil W]

Reject it as not fit for purpose ,especially as they have had over 11 months to trace and sort out the problem .

No doubt someone will be along soon to say it is your fault because you don't ride it enough, ride it too much , don't ride it correctly but then again they will be talking out of their ar**s.

 

[Meloman]

You've been more than patient. I would DEMAND a new bike NOW !!!! I also wouldn't give up on the brand as this is certainly an unusual situation and GS's are great bikes.
We have a "lemon law" here. If your vehicle cannot be repaired to your satisfaction in a reasonable amount of time, you must be given a new vehicle or a full refund. A year is way over reasonable.
Good luck and keep us updated.

 

[Deleted account 190920001]

Don't think your being unreasonable at all. I would be mighty pissed off if it was my bike. I think you have been very patient as well giving them practically a year to sort it. I have my gripes with BMW and it will be a good while before I buy another one. In your case though I don't think you will have to push very hard to get the bike replaced. In warranty they are pretty good usually. Could be argued they have had plenty practice lol. They will want some cash of you but for all the hassle I would negotiate hard on that. If you want to sell anyway (I would) then tell them to take it off your hands for max money and be done with it.

It's unfortunate and probably something stupid but yes enough is enough with that particular bike.

 

[david a hall]

What the fuck are you doing to them.... Did the HD dealership suggest you have a BMW as they had had enough... I expect Honda have turned out the lights and locked the door when you pass their dealership....

 

[Nutty]

Reject the bike, and get BMW to replace it, as they've had more than enough time to fix it.

And ignore any of the predictable bollocks that JB or Arsey post, once they read this thread!

 

[iandavid]

Firstly, this is not a name and shame situation.

I like the guys at the dealership and don’t know if any other dealer would have sorted this differently or more quickly.

In early 2014, I bought a brand new Fatboy but, after four breakdowns (three needing recovery) in a short period of time, I went upstairs and traded it in for a new Alpine White GS in Dec 2014 (Keyless and slipper clutch, Nav 5 etc) – I mean what could possibly go wrong?

Well, quite a lot apparently!

So far:-

16 Dec 14 Bike delivered to me new

26 Jan 15 Bike recovered as dead and wouldn’t start

5 March 15 Bike recovered dead and wouldn’t start

9 April 15 Kill switch replaced

23 Sept 15 Kill switch replaced again

5 Nov 15 Bike recovered dead and wouldn’t start. Kill switch replaced again too

2 Dec 15 Bike recovered dead and wouldn’t start. It was returned to me on 10 December.

At that time, they serviced it and fitted driving lights. Assured checked and all okay!

12 Dec 15 Bike recovered dead and wouldn’t start – it is with them now.

When not in use, the bikes is kept indoors and put on a trickle charge if unused for a period of time. Despite this, the battery fully discharges.

BMW don't seem to have a clue...

What would you do?

They say that the battery isn't being drained of power when turned off and nothing is showing up on the diagnostic kit.

They also say the battery is fine.

I've always thought that they'd find the problem and fix it - but clearly not.

Last week they suspected a drain from the sat nav feed even though dead when turned off.

They really are clutching at straws now and just fumbling around.

The key fob is kept in the house whilst the bike is either outside or in the stables. They are not close to each other.

I decided to sell it believing it to be fixed but stopped the adverts because it clearly hasn’t been.

BMW have tested the bike, the batteries and the trickle charger (supplied by them) several times.

I hate to admit it but I buy new to keep within warranty etc. I know absolutely fanny all about engines and electrics.

I can do fuel, oil, water etc but then I leave it to those in the know.

BMW Motorrad have got involved, although the contract is of course with the dealer.

They now suspect a possible problem with the EGR (?) unit.

The point that I have made to both the dealer and to BMW is that fault became known in January 2015, less than a month after taking delivery. They have had twelve months to find and rectify the problem but have failed to do so.

I was rather angry with the guy at the dealership this afternoon and I'm normally quite a placid grumpy old sod. They wanted to see the trickle charger yet again.

So all input welcome both from those in the know and those wanting to take the piss – I could do with a good laugh at the moment.

I’ve put them on notice to repair or replace on the advice of a solicitor. If they don’t do this, we can apparently push then to reject the bike.

Am I being unreasonable?

Really pissed off with the bloody thing right now….

I had a "drained battery" issue on my 2 month old XR. BMW assist recovered and AJ took took a week to find the fault, "ECR unit was not shutting down" and then a further a week to get the part and also managed to get a nice big wad of notes from BMW for the inconvenience.
Mind you I did threaten to reject the bike and after that BMW UK got involved pdq.

 

[Davel]

Had four before this and all fine plus a K1200GT SE and very few issues, so yes I like the marque.

Always had BMW and a few Harleys but nothing else - so far!

Just totally frustrated by the lack of getting it sorted for so long.

 

[Nice 'n' Fat]

So you managed to fcuk up two new bikes in less than two years

It's clearly all your fault .... you area jinx

 

[Troppo]

Demand it be replaced. You are being pissed about.

 

[JohnnyBoxer]

Reject the bike, and get BMW to replace it, as they've had more than enough time to fix it.

And ignore any of the predictable bollocks that JB or Arsey post, once they read this thread!

Go then, surprise me

 

[littleade]

Demand a new GS....in red. The end

 

[roamer]

You have been more than patient with this issue , Out of interest have you left the bike not on the charger,,does it still discharge,
Is it the bmw one or different, how is it connected?
I have had some experience with the later garmin power transformers waking the can up and resulting in dead battery over 48hrs,,
To be fair i would wash my hands with the bike based on your experience,, Roamer

 

[tanneman]

You know you are with a good dealer or so you say. Ask for a replacement as the current machine is not fit for purpose. It fails to start obviously. If you don't want to stay with the marque then just sell the new bike, 0 miles.

In the manufacture of electrical circuit boards there is the odd one that passes the test but will fail later on. Be it the solder flow or conductors or connections etc that is a bit iffy. In mass production this is more common. We get it where components fail for no reason, we named it infant mortality for a better description. Just replace the component and all is well and working as advertised.

 

[Wapping]

A year is long enough for most things. There is no point in waiting any longer.

There are at least two parallel threads where bods rejected their bikes successfully, both fellows ending up happy with the outcome. Read through them, sifting out the junk replies. Copy the usually very simple advice given by the two bods who rejected their bikes and all will be well; maybe contacting either or both of the chaps via PM if anything is unclear. If things do not go smoothly, contact a solicitor.

I'd wish you good luck (or suggest you kill the dealership with fire) but you won't need it, whilst the bracketed suggestion is just silly.... Though it will save some other bod telling you that that is exactly what they would do, telling you that they'd be piss-boilingly angry. That they wouldn't carry through with the act is an absolute certainty.

 

[misterlaffer]

Firstly, this is not a name and shame situation.

I like the guys at the dealership and don’t know if any other dealer would have sorted this differently or more quickly.

In early 2014, I bought a brand new Fatboy but, after four breakdowns (three needing recovery) in a short period of time, I went upstairs and traded it in for a new Alpine White GS in Dec 2014 (Keyless and slipper clutch, Nav 5 etc) – I mean what could possibly go wrong?

Well, quite a lot apparently!

So far:-

16 Dec 14 Bike delivered to me new

26 Jan 15 Bike recovered as dead and wouldn’t start

5 March 15 Bike recovered dead and wouldn’t start

9 April 15 Kill switch replaced

23 Sept 15 Kill switch replaced again

5 Nov 15 Bike recovered dead and wouldn’t start. Kill switch replaced again too

2 Dec 15 Bike recovered dead and wouldn’t start. It was returned to me on 10 December.

At that time, they serviced it and fitted driving lights. Assured checked and all okay!

12 Dec 15 Bike recovered dead and wouldn’t start – it is with them now.

When not in use, the bikes is kept indoors and put on a trickle charge if unused for a period of time. Despite this, the battery fully discharges.

BMW don't seem to have a clue...

What would you do?

They say that the battery isn't being drained of power when turned off and nothing is showing up on the diagnostic kit.

They also say the battery is fine.

I've always thought that they'd find the problem and fix it - but clearly not.

Last week they suspected a drain from the sat nav feed even though dead when turned off.

They really are clutching at straws now and just fumbling around.

The key fob is kept in the house whilst the bike is either outside or in the stables. They are not close to each other.

I decided to sell it believing it to be fixed but stopped the adverts because it clearly hasn’t been.

BMW have tested the bike, the batteries and the trickle charger (supplied by them) several times.

I hate to admit it but I buy new to keep within warranty etc. I know absolutely fanny all about engines and electrics.

I can do fuel, oil, water etc but then I leave it to those in the know.

BMW Motorrad have got involved, although the contract is of course with the dealer.

They now suspect a possible problem with the EGR (?) unit.

The point that I have made to both the dealer and to BMW is that fault became known in January 2015, less than a month after taking delivery. They have had twelve months to find and rectify the problem but have failed to do so.

I was rather angry with the guy at the dealership this afternoon and I'm normally quite a placid grumpy old sod. They wanted to see the trickle charger yet again.

So all input welcome both from those in the know and those wanting to take the piss – I could do with a good laugh at the moment.

I’ve put them on notice to repair or replace on the advice of a solicitor. If they don’t do this, we can apparently push then to reject the bike.

Am I being unreasonable?

Really pissed off with the bloody thing right now….

Small claims court, on the balance of probabilities its not fit for purpose expect a full refund. Simple. Don't waste any more time and money.

 

[DING-DONG]

In the manufacture of electrical circuit boards there is the odd one that passes the test but will fail later on. .

Blame the Chinese

 

[Davel]

Out of interest have you left the bike not on the charger,,does it still discharge,
Is it the bmw one or different, how is it connected?

Hi - yes it still discharges when not on the BMW supplied Trickle Charger.

They returned it to me one Thursday afternoon. I rode it down to where I store it and left it off the charger as I was planning to use it.

I only used the charger if the bike was to be parked up for a week or so.

I commute most days on the bike and, whilst not doing a big mileage, do about 6,000 per year.

Went back to her on Saturday morning and totally dead.

Charger plugs in via socket by the dash.