After the OP's experience, that would certainly be my option.
Had enough!
- Thread starter Davel
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He won't need to go that far. It's all documented, and BMW will be keen to put it right. Rejection of the bike is the most logical way forward. They may ask for a contribution towards the mileage, but as the problems were present from day one, with some negotiation BMW should replace the bike FOC.
Keep it factual and don't get emotive. Your opening two sentences will hold you in good stead with the people you need on side to sort this problem out 
Good Luck
Good Luck
misterlaffer
Registered user
The complaint is with the dealership NOT BMW. When you buy anything it's with those who took your money... not with the manufacturer. Do not allow the dealership to absolve their responsibility by getting YOU to contact the manufacturer. This is your right, if the dealer comes up with the "It's Our Policy ...." line ignore it and continue to hold them responsible. Also, if the bike is on BMW Finance contact he finance company immediately and explain the situation as they are liable too under their terms and conditions and WILL contact the dealership and ask for their side of the story. The dealership rely on the Finance company for the bulk of sales, getting them involved where applicable is essential.
Also note. The Small claims court does not require you to employ a Solicitor.. that's the whole point of SCC it's to expedite issues like this without you spending a fortune on legal bills however there is a fee:
https://www.moneyclaimsuk.co.uk/small-claims-court-fees.aspx
misterlaffer
Registered user
You have given the dealership ample chance to fix it. Game over. Document everything yourself - demand a print out of the service record from the dealership showing when it was booked in and work carried out on each occasion. Get evidence. However 'nice' the bloke behind the desk, remember it's your hard-earned cash they are taking the piss with. Camp out in their showroom until you get the information you need to build a case against them if needs be.
Agree - my issue is with the dealership.
I chose to contact BMW Customer Service because I wanted them to be aware of the problem too.
Everything is through the dealer and I'm now due a call from them today with some options apparently...
I chose to contact BMW Customer Service because I wanted them to be aware of the problem too.
Everything is through the dealer and I'm now due a call from them today with some options apparently...
It probably is something simple. My wife had a Volvo C30, brand new, first trip on the motorway it suddenly died and as she hadn't experienced the situation previously she nearly marooned us in the middle lane with me yelling at her to get off the brakes, hit the hazards and horn and head for the hard shoulder. We got the car back from the dealer, no fault found, they had reset the ECU. A couple of days later same thing. Got it back, repeated again. We were ready to reject but agreed to one more attempt at fixing it. The dealer put their most experienced mechanic on it, old timer coming up ready to retire. He ignored the computer and started traditional troubleshooting locating a trapped wire associated with the engine management. The wire wasn't actually broken but was damaged enough to cause out of range readings to be delivered to the ECU. Fixed the wire and the car was perfect for the next three years.
Bungy
Registered user
You can get a very simple current meter from maplins that has a small screen and long lead. I know you want the dealership to resolve but you must have a current draw and possibly not all the time. Fit in series with the screen visible and monitor. Intermittent defects are always the hardest to find/solve as they have to be evident at the time of investigation. This would highlight when it was happening allowing the source to be tracked.
misterlaffer
Registered user
This is good news but be clear about what you want before the meeting. You should at the very least demand a written historical account on letter headed note paper, service record etc etc - even if they have come up with an option you can't refuse there is no saying they will go through with it and could fob you off again later. Get the evidence. Hearsay is useless if it ever did need to go to court. The prospect of going to court is not ideal for you, but you need to think worse case now and by doing so will stop them fobbing you off.
Remember the options work for them too ... be clear about what YOU want and don't forget all of the inconvenience and additional costs. Have a strategy for when they don't given an option you like before you meet with them.
Remember the options work for them too ... be clear about what YOU want and don't forget all of the inconvenience and additional costs. Have a strategy for when they don't given an option you like before you meet with them.
misterlaffer
Registered user
No. The more you mess the more you absolve them and take the problem onto yourself and may invalidate your terms of warranty. It's the dealers problem now.
Appreciate all the comments guys!
Will let you know what happens.
Until I know the options I'd prefer a new bike with the same extras or a refund really.
Don't think I'll ever trust this bike again.
I kept hoping that they'd say 'We found this and fixed it' instead of 'We suspect this' and it turns out not to be.
I'm not touching it. BMW Assist have been out to my home twice with their magic laptops - and they tested everything but couldn't find it either.
Will let you know what happens.
Until I know the options I'd prefer a new bike with the same extras or a refund really.
Don't think I'll ever trust this bike again.
I kept hoping that they'd say 'We found this and fixed it' instead of 'We suspect this' and it turns out not to be.
I'm not touching it. BMW Assist have been out to my home twice with their magic laptops - and they tested everything but couldn't find it either.
misterlaffer
Registered user
Also to add to my comments. Don't let them try to talk you into going for another fix. In the meantime make a case for a loan bike at their expense of the same ilk. When you start putting miles on the loan bike and they have one less to loan out to others it will start costing them and they will want it resolved too. By you having the faulty bike at home they are not addressing the issue and can easily fob you off at the end of the telephone. Make them accept the bike back, they will have to resolve it as it will be an unresolved issue they are legally obligated to sort out as it's your property. Before accepting it back from them ask them to put at least 500 miles on it before you get it back, you will do the same on their loan bike so the depreciation due to mileage is equivalent and impacts both parties. If they have faith in their fix they will happily put 500 miles on your bike when testing and will not care about being stranded with a broken down bike - it will restore your faith. You can't say fairer than that - otherwise hold out for a replacement bike or refund.
Remember, all things being equal the bike you have at home in your garage is not fit for purpose. Not to mention it's reputation as a round the world adventure bike is useless. Tell 'em you are planning a big trip abroad next year with Charley Boorman
.Good luck.
You're right of course.
The bike is at the dealer.
It was there a week, home for two days then uplifted again, so currently bikeless.
Once I know the options I can make an informed decision
The bike is at the dealer.
It was there a week, home for two days then uplifted again, so currently bikeless.
Once I know the options I can make an informed decision
PCP or cash bought?
Shame, under the Consumer Credit Act - you may have some further leverage from BMW Financial Services in your corner
Been offered a loan XR or GS!
They want to check the control unit and replace the battery - again.
Apparently replacing the cheaper items first and working their way up - presumably to save costs.
I've accepted a loan bike but told them that I want to reject my bike - I just have no confidence in it and the issue should have been sorted 12 months ago.
Watch this space....
They want to check the control unit and replace the battery - again.
Apparently replacing the cheaper items first and working their way up - presumably to save costs.
I've accepted a loan bike but told them that I want to reject my bike - I just have no confidence in it and the issue should have been sorted 12 months ago.
Watch this space....
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