Heated hand grips

You sir, are a moron! You make all kinds of ridiculous claims then expect people to respect you.

Summer gloves in cold weather? Id10T!

Jim :cool:

That's what heated grips are for, saves having those big thick things on that stop you feeling the heat from the grips - doh!

Anyhow heated grips that are too hot are a serious safety issue - I mean what would happen if you set off on a warm day and your heated grips had accidentally been left set to the high position? As they take a while to warm up you will not notice the temperature increase until it is late (it's called frog boiling by the way) and then all of a sudden you realise that you hands are far too hot so you let go of the handle bar, loose control, swerve and crash into another vehicle or even pedestrians and you all will be dead! :)

See, grips that are too hot are ridiculous :)
 
You are aware there are other glove makes out there?... Or do you just lap up the bmw thing?!

You appear to be happy with all these issues, they are genuine issues for many people. I think you just like arguing the toss...be it grips, gearchanges, clutches, the list goes on. Clearly a superior being.

Nah - I have had several issues with 4 GSes over the last 10 years but they have all been sorted out under warranty, without getting emotional and hysterical on a Interweb forum :)
 
Time for me to leave this thread as there are two opposing views that will never agree, I don't think it is either a safety issue or a warranty issue, others disagree :)
 
Time for me to leave this thread as there are two opposing views that will never agree, I don't think it is either a safety issue or a warranty issue, others disagree :)

Great idea - I'm pretty sure your opinions on engineering are about as valid as Flyer's were on aviation ( speaking as a technical mangager for a large multi-national corporation) :blast
 
The heated grips on mine feel like low setting when they are on full. Both are the same so who knows what wrong.
Summer gloves in winter with hot hips is total bollox unless the bike never gets used belie 10C.
The Frank Thomas hot grips on previous bike were too hot with winter gloves anything above 70% was unusable but they heated up quick
Strangely I never crashed the bike due to burnt hands. Maybe I was bright enough to turn the heat down.
 
Time for me to leave this thread as there are two opposing views that will never agree, I don't think it is either a safety issue or a warranty issue, others disagree :)

Wow it's about time.... Make sure you guys don't try to send him across the Pond
 
I decided to try out my heated grips this morning for the first time, outside temp was 5C when I left my place for a 25 mile ride.

I was wearing my GS gloves, these are warm weather gloves so predictably after a few miles my hands were starting to be come a bit chilly so I turned my grips onto the low setting - within a couple of minutes my hands were far too hot so I had to turn the grips off again and my hands became cold :( I conclude that these new 2015 grips are not fit for purpose because my hands were either too hot or too cold, on my 2013 LC I would have been comfortable.

You would have thought that BMW would have made their heated grips work properly with their own brand gloves wouldn't you?

This experience has totally ruined my enjoyment of the new bike that I have had for barely 2 weeks - I demand that BMW rectify this problem at their expense or give me huge amounts of compensation ;)

Yamy on MT09 Tracer sorted out that particular issue..by giving user option to adjust each warmth level in 3 stage heated grips control. I can set each level individually from range between 1 to 10. I don't remember when was the last time I used preset with 10 set and I ride all year round!

It is same stupid design in S1000R/RR( most likely XR), R1200GS, that you cannot change your speedo units from imperial to metric without seeing Mr BMW service technician to do it for you and then ask you to £££ for it.
 
Update..
In the past Ive been to Pidcocks (supplying dealer) numerous times with complaints of heated grips not working as they should.
I then went to another dealer (Astles) as I thought the dealer was giving me the run around..
Previously fitted givi extra deep smoked hand guard extenders, helped a little but still cold..
That was last year, didn't use bike in the winter as hands were too cold, bought muffs but didn't like them..
Anyway.. Update..
Went back to Pidcocks today, was told all they can do now is put a PUMA in to Bmw, which is what they've done, I await reply with baited breath. I did ask if they could take the original heated grips off & refund me my original price I paid when I bought the bike, I would rather have non than the half effective ones..
Not to mention the time I've wasted tripping out to dealers & time off work etc..
Not to mention the time wasted by dealers explaining & testing grips..
 
Suggest we all email customer services (i have) requesting action

My Email today:
I would like to register a complaint about the low heat output of my heated grips that are not fit purpose. The bike was registered in September 2013. i understand from many sources that BMW now install an improved version which is fit for purpose. I am also aware that the later heated grips can be retrofitted and have been confirmed to work by several people and you are rejecting further warranty claims from dealers.

Will BMW authorise my dealer to replace my Grips which are not fit for purpose to the latest version.. My original supplied grips are not FAULTY but poor in design with low heat output.

There are several thousand customers affected and are watching how BMW customer services handle this issue.

Look forward to hearing from you with a positive response, NOT we cannot help you! I trust BMW will sort this out!

RESPONSE FROM BMW CUSTOMER SERVICES TODAY,
Thanks for your email. I'm sorry to hear of your disappointment with the heated grips of your motorbike - I can understand your frustration.



We’re aware that there are people on forums talking about this. But we’ve previously looked into this matter and don’t believe there’s a manufacturing fault with the grips. If this changes, all of our Motorrad Centres will be informed, so that they can notify their customers.

The best thing to do, is to keep in touch with your local Centre so that you’ll receive any updates.

I know this isn’t the response you had hoped for and your disappointment has been recorded.

If there’s anything else I can do for you, please get back in touch.
 
MY RESPONSE BACK:

Hi thank you for your response. I agree with you that this is not a manufacturing fault but they do not get warm enough to be effective in cold weather. BMW have increased the temperature on the grips you now fit. They are not fit for purpose. Why would BMW increase the temperature if they were correct in the 1st place? Why have some dealers changed them to the later ones with excellent results?

You are correct in that I am not happy with the response. I purchased the TE version because the heated grips were included.
 
MY RESPONSE BACK:

Hi thank you for your response. I agree with you that this is not a manufacturing fault but they do not get warm enough to be effective in cold weather. BMW have increased the temperature on the grips you now fit. They are not fit for purpose. Why would BMW increase the temperature if they were correct in the 1st place? Why have some dealers changed them to the later ones with excellent results?

You are correct in that I am not happy with the response. I purchased the TE version because the heated grips were included.

Couldn't agree more..
Bmw man up. Accept the fault..!
 
Had recent contact with customer services and was told that BMW are investigating this issue and to have patience.

I was also told to keep in touch with my dealer because they will be notified when/if a solution is found.

This would seem to be at odds with Marcopolos reply which basically seems to say tough shit, we are not going to do anything about it. I think they are going to bluster on for as long as they can hoping we go away.

Yes, well BMW, more than a few might desert your brand because you are pissing a lot of owners off and you don't have the market to yourselves any more.

Those Ducati Multistradas look very tempting.
 
AGAIN ...this is what BMW says in their adverts:

" As well-experienced motorcyclists know,only warm hands can react quickly. The heated grips option provides increased comfort and safety through two heating levels that regulate heat automatically with the outside temperature. This option will easily extend your riding season."


So to me it's a safety issue as they themselves state above... I would get some wonk in govt. on board and keep hammering them on facebook
 
I'm sure BMW will look after us after their review. They are surely playing a "long game" we're customer and brand loyalty is very important.

This is just a "good will" issue
 
AGAIN ...this is what BMW says in their adverts:

" As well-experienced motorcyclists know,only warm hands can react quickly. The heated grips option provides increased comfort and safety through two heating levels that regulate heat automatically with the outside temperature. This option will easily extend your riding season."


So to me it's a safety issue as they themselves state above... I would get some wonk in govt. on board and keep hammering them on facebook

A link to that please.

The brochure just states :'two temperature settings'. The GS Adventure brochure states :'Fan of extreme and long tours? On rough roads, over stony tracks out in the wild, too? Tarmac, offroad, stones and sand: These are the challenges the new BMW R 1200 GS Adventure is longing to master with its easy and agile handling. A machine for those who want to test their limits and go beyond them. Or to put it briefly: A motorcycle for riders who are seeking real adventure and don't want to miss out on a great deal of riding pleasure in the process.'

I accept that the European marketing may differ from the US marketing. But a link to that would be helpful.
 


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