Mapsource

[Wapping]

I have contacted Garmin with the following problem:

Since updating to City Navigator Europe NT 2009, I have noticed that when plotting a route on the PC, the middle of the cursor arrow has to be across the road, when using the route tool.

It is very annoying and easy to make a mistake. Would it not be more sensible to have the tip of the cursor arrow to mark the spot, as before?


They have replied as follows:


Thank you for contacting Garmin Europe.

I am sorry to hear that you have been having issues with this, but I will be happy to help you. Are you using mapsource to create your routes? I have tried this here but haven?t experienced any of the problems that you have mentioned as the routing tool is identical no matter what mapping you are using. Are you able to send some screenshots of this at all please and an example of the routes you have tried inputting so I can look into this further for you?


If there is anything else I can help you with then please let me know.
Alternatively you can search for a solution here: http://www.garmin.com/support

Kind regards


Garmin ( Europe ) Ltd
The Global leader in satellite navigation


Edit: Name removed to protect identity - GM

==========


Anyone else had this problem?

Yes. I am using Mapsource.

 

[John Armstrong]

Here's two persons: http://www.ukgser.com/forums/showthread.php?t=165018&highlight=arrow

Fecking annoying it is as well

 

[HMR]

I didn't notice this problem before (I'm using 6.13.7 for all real work with Mapsource) but now I did some testing:

It's obviously a bug. If you point EXACTLY on the black line in the middle of the yellow route line you can't pick it up. You must point either slightly under or slightly over the thin black road line.

As a consequence you can't pick up a vertical line. You must pick up the route somewhere else.

A few other oddities with Mapsource 6.14:

- If I update the .typ files I must manually delete the map segmet cash before the update is visible.

- I bought a brand new mini-laptop for 350 EUR. Great and quick machine! But it is impossible to run 6.14 on it. Sloooooowwww! On my professional high-end Dell laptop (over 3000 EUR) is runs reasonable fast.

- Different scaling horizontally/vertically. Why????

- I have not even once succeded in uploading maps from 6.14 to my 278. It stops on "Error" after a while.

- It's not easy to install 6.14 on an USB-stick. Older versions could you bring with you on an USB-stick including maps. Took only 30 seconds to activate on any PC!

 

[Wapping]

Thanks chaps.

I will get back to Garmin.

 

[Wapping]

I have now gone back to Garmin.

Carl,

Many thanks. Sorry for the delay in replying.

Here is a good example, captured from a screen print.

I used City Navigator Europe NT 2009 installed on my PC to auto plot a route between a village south of Le Mans and a hotel to the north.

I then copied the route as I wanted to make an alternative using the selection tool, taking me up the D300 towards Ballon.

The map scale on the PC was set at 5 mi and the D300 is not a tiny cart track. I set the point of the cursor on the road and dragged the route as normal. As you can see, it set the flag off to the left. I guess my Zumo would ask me to take a left turn at that point?

This did not happen with the old maps. I am aware that one has to be careful of the scale, in case one inadvertently clicks on the wrong carriage way of a motorway. Bt the D300 is a normal two lane road.

Several of my friends have had this problem, too. I certainly did not have the prolem with V8 or earlier vesions.

Surely the tip of the cursor should be the trigger, not the middle?

I have also attached the two Garmin files, so you can I hope see the problem.

Kind regards,

 

[Wapping]

Following the posts above, news from Garmin. I hope it makes sense to someone. Me? It might as well be Hebrew.

Thank you for contacting Garmin Europe.

I think the next step is to Reinstall the mapping and delete the registry keys from your system. WARNING: Please be aware that when in the registry you must not touch any other keys or folders in the registry other than the ones stated below. Doing so could cause damage to computers operating system, potentially rendering it unusable. I would advice contacting an administrator for assistance if you are unsure with the instructions.

1. Uninstall MapSource using the Windows Add/Remove Program utility found in Control Panel.

2. Go to Registry Editor (found in Run by typing regedit then pressing
OK) and remove the GARMIN keys found under the software key in both HKEY Current Users and HKEY Local Machine (may not be in HKEY Local Machine but still check)

3. Re-boot computer letting harddrive(s) completely shutdown and then manual turn the computer back on after 30 secs.

4. Reinstall MapSource to a new directory on the harddrive (i.e.,
c:\MapSource)

5. Repeat step 3.

6. Install current MapSource update, available for download from the Support section of our website http://www.garmin.com/support/download.jsp

7. Re-boot computer letting harddrive(s) completely shutdown and then manual turn the computer back on after 30 secs.

8. Run MapSource!


If there is anything else I can help you with then please let me know.

Alternatively you can search for a solution here: http://www.garmin.com/support


Kind regards
Emma Dalwood

Garmin ( Europe ) Ltd
The Global leader in satellite navigation

Liberty House | Hounsdown Business Park | Southampton | SO40 9RB
| UK
T: 08082380000 | F: +44 (0)23 8052 4004 | www.garmin.co.uk

 

[Bear]

The sort of expert who can safely run REGEDIT doesn't need this sort of instruction. This looks like Garmin trying to frighten you off complaining about something that should work. If Mapsource was free then living with oddities would be OK but you paid money for it. As a matter of curiosity, is there an alternative that would let me plan routes on a pc and send them to a Nuvi?. I don't feel like handing over 60 of Her Majesties' finest pounds at the moment but would like to experiment with route planning.

 

[Magwych]

So, basically, uninstall it . Then clesn up the registry because their uninstall script does not do a good job, then re-install MapSource.

I wonder if deleting those keys means you lose all your map unlock codes too ?

Anyone brave enough to try ? I woldn't, unless someone form Garmin was on the other end of the phone, and had pronised to reissue my unlock codes if it went wrong. I do have safe copies, but you never can tell

If you want to give it a go, their instructions go something like this:

Assuming you have XP that is:
Click on Start, then "Control Panel"
Look for "Add Remove Programs", click on it.
Wait for the list to built, then look for "Mapsource", click on it to highlight, then click on the "Remove" button.
Now close the window you are working in, and click again on "Start", then "run", the type the word "regedit" in the window that opens, replacing whatever word is already there, and hit the "Enter" key
That launches somethign that looks like a "My Computer" explorer, on the left-hand side there are entries "HKEY_CLASSES_ROOT", "HKEY_CURRENT_USER", "HKEY_LOCAL_MACHINE", "HKEY_USERS" and "HKEY_CURRENT_CONFIG".

Click on the "+" sign by "HKEY_CURRENT_USER", then the "+" sign by "SOFTWARE", then right-click on GARMIN, and choose delete. The systemnwil ask if you are sure, say "Yes", the click the "Yes" button.

Now check "HKEY_LOCAL_MACHINE". Click the "+" sign by "HKEY_LOCAL_MACHINE", then the "+" sign by "SOFTWARE". If there is somethign called GARMIN there right-click on GARMIN, and choose delete. The system will ask if you are sure, say "Yes", the click the "Yes" button.


Close the window by clicking on "File" -> "Exit". Then shutdown your computer. Completely. Put the kettle on, then come back and turn it (the PC, not the kettle - you just did that) back on.

Now install MapSource form your original CD. The turn the PC off, and put the boiled water form the kettle on your tea bag/coffee. Turn the PC back on, launch MapSource and go to "help" -> "check for MapSource updates" and install the 6.5.13 update. OR, go the URL form Garmin and pick 6.5.13 form the downloads and follow instructions/intuition.

Turn the PC off, and extact tea-bag, add milk, sugar etc ( hope you like it strong). Turn the PC back on, and launch MapSource.

This will get you to the end of the instrcutions from Garmin. Whether, or how, you can get MapSource to use the maps you had previously installed I do not know, nor do Garmin by the sound of it

If this puts you off it entirely, it is probably for the best.

 

[Wapping]

If this puts you off it entirely, it is probably for the best.

Thanks for that.

Rest assured I was never going to start.

 

[JR1K]

Mapsource upgrade

I had a new PC for Xmas and have just got round to putting my Maps on it.

I upgraded to MapSource V 6.15.3.

All seemed well till I checked the estimated time taken between Tours and Annecy.

652 kms 3 hrs 51: 21

As much as I would like that distance to be run in that time, averaging over 150 kph seems unlikely on my mates hyabusa, and is less likely on my GS.

I checked a couple of other new routes and they also appear to be calculated incorrectly.

I have my average times on all roads as bog standard

It seems to be confused with kms and miles

Anyone else noted this


JR

 

[Wapping]

I had a new PC for Xmas and have just got round to putting my Maps on it.

I upgraded to MapSource V 6.15.3.

All seemed well till I checked the estimated time taken between Tours and Annecy.

652 kms 3 hrs 51: 21

As much as I would like that distance to be run in that time, averaging over 150 kph seems unlikely on my mates hyabusa, and is less likely on my GS.

I checked a couple of other new routes and they also appear to be calculated incorrectly.

I have my average times on all roads as bog standard

It seems to be confused with kms and miles

Anyone else noted this


JR

Tours to Annecy 375 mi 5:36:23

Tours to Annecy 603 km 5:36:23

Is what I got.

Can't help beyond that.

 

[HMR]

As far as I understand Mapsource 6.13.7 is the most current version that is compatible with the Zumo. Later versions doesn't create routes that work properly on the Zumo.

If you want to avoid problems, and if you want to use CNE2009NT, you need to convert this map installation to a format compatible with Mapsource 6.13.7. It's doable OK. If you are a hacker that is.

What is Garmin thinking of? Have they lost control?

 

[(RIP) Shenzi]

As far as I understand Mapsource 6.13.7 is the most current version that is compatible with the Zumo. Later versions doesn't create routes that work properly on the Zumo.

What do you base this on? Mine seems to be working OK but I have only tested it on short routes.