Marshall Motorrad Laceby

[Ex-Call Centre Chimp]

It's in the small print of the extended warranty and confirmed by a phone call to them.

 

[Big Si]

It's in the small print of the extended warranty and confirmed by a phone call to them.

Ok, I get that “thems the rules”……but why? What difference can being VAT registered make to changing oil and filters and possibly valve clearances etc.? Would it be that a VAT registration makes it easier to establish whether or not whoever did the service isn’t your brother in law doing a job for cash?
I thought this had all been sorted years ago (possibly in the U.S.?) that provided you had used genuine parts and could prove purchase then it didn’t affect the warranty?

 

[Ex-Call Centre Chimp]

I suspect it's to ensure the person doing the service at least has a front of being 'professional ', notwithstanding the fact that Steve at Rainbow Workshop is excellent and would be my preferred option.

 

[Ex-Call Centre Chimp]

I might not renew my extended warranty when it runs out this year; cue Steve retiring.

 

[Big Si]

I suspect it's to ensure the person doing the service at least has a front of being 'professional ', notwithstanding the fact that Steve at Rainbow Workshop is excellent and would be my preferred option.

Not that I am suggesting you do it but in the U.S. there was a test case. A rider who had a breakdown claimed and was refused. He then proved that he/she had paid someone (not a main H-D dealer to service their bike with genuine parts and proved it with receipts, invoices and photos. Court ruled no harm, no foul and the warranty on his Harley had to be upheld. I was under the impression that this ruling set a precedent world wide?

 

[wessie]

Not that I am suggesting you do it but in the U.S. there was a test case. A rider who had a breakdown claimed and was refused. He then proved that he/she had paid someone (not a main H-D dealer to service their bike with genuine parts and proved it with receipts, invoices and photos. Court ruled no harm, no foul and the warranty on his Harley had to be upheld. I was under the impression that this ruling set a precedent world wide?

US case law does not apply worldwide and might not even apply in more than one state unless it was in a Federal Court.

there is block exemption for cars and vans initially in the EU and now in UK as well as we adopted the same law post Brexit

when the block exemption was created, motorcycles were not included

block exemption means that as long as you can demonstrate the correct parts and service schedule were used, the manufacturer has to honour the warranty, regardless if it is a home service or using an independent. This was a law advocated for by vehicle leasing companies who undertake their own servicing such as Lex. They had no interest in bikes when they lobbied the EU Commission

this has been discussed many times in this very forum

 

[Big Si]

8

US case law does not apply worldwide and might not even apply in more than one state unless it was in a Federal Court.

there is block exemption for cars and vans initially in the EU and now in UK as well as we adopted the same law post Brexit

when the block exemption was created, motorcycles were not included

block exemption means that as long as you can demonstrate the correct parts and service schedule were used, the manufacturer has to honour the warranty, regardless if it is a home service or using an independent. This was a law advocated for by vehicle leasing companies who undertake their own servicing such as Lex. They had no interest in bikes when they lobbied the EU Commission

this has been discussed many times in this very forum

That gem had obviously passed me by, but thanks, it essentially bears out what I was saying, although from a different angle.