Neil W..I have to agree they can be challenging to deal with. I often wonder if the punters on the other side of the glass doors in the car dept have to be so accepting, I suspect not as they dont have such a regional manopoly. It's definatley a car dealership playing at being a bike shop. I wonder if it feels as frustrating for the staff as the one's I have come in contact with 'bar one' seem genuine enough.